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Hotel overview
• Access to wet areas of the SPA - 1 visit per stay.
• Reservations not required at restaurants in Coral Level. Reservations are required only at the selection hotels where facilities are shared.
Property information
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Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
779 reviews
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Feb 11, 2025Multiple Stolen items from our hotel room
Where to start… My biggest, most upsetting thing about this vacation happened after we left and returned home. Within 1-2 days I noticed that a pair of sunglasses, $100 USD was missing from my wallet and also $60 worth of antibiotics that we purchased had been taken from our hotel during our stay. I’ve sent 2 messages about this and have had NO response back! Food was not that great (buffets) but the restaurants were better. Our TV did not work well in our room and was never fixed. Some of the toilets DID NOT have toilet seats on. There was also not any music playing by the pools and when we asked about it they said they would look into it, but never heard anything back. There also was not many entertainment/activities during the day. Especially for teens. Multiple water bottle & ice stations not working. Also, we were supposed to get resort coupons upon registration but we did not receive anything. The same thing for getting a private dinner with an upgraded wine selection. Last but not least we were really pressured to go to the “breakfast meeting” and listen to your talk about the time share even after saying no multiple times. I’m just totally disgusted that we were violated like this! Absolutely disgusting! I will NEVER come back and come to one of your hotels EVER!
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Feb 10, 2025Not what we expected
I have back and knee issues and there were no benches to sit and rest along the pathways, very few ashtrays for us smokers along the pathways, public washrooms at the beach and pool ,toilets were missing the toilet seat, not every room got bath robes, some rooms not cleaned until the evening, and no Canadian or US rye whiskey, and the pools were cold. Positives the food was great with a good selection of food, staff were friendly and helpful and the grounds overall were clean. Lots of shuttles to get around
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Jan 18, 2025BEST ALL INCLUSIVE!
Everything about this all inclusive was AMAZING. Food- Staff - entertainment- DJ ( Elvis YOU ARE THE BEST ❤️) Noemi Reynoso GRACIAS for everything. First time in Punta Cana . One of our favorite vacations. We definitely recommend this place! I hope we can come back soon. Fresita you NEED your own SHOW !
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Jan 18, 2025Pleasant stay for family of 4
From the top! My own fault for not booking direct from Boston. Instead we went via Toronto and were exhausted upon arrival after 10pm. Figured out the kiosk location for our shuttle (W2M, in the near corner of the room with multiple kiosks before the exit). Maybe 15 min to resort from airport? Took a bit to check in each person individually. Very pleasant check in person but all complicated questions to be held til morning as his English was pretty limited. Connecting rooms for us and our teen daughters (13 and 17) worked out great - make sure to request at time of booking if you need connecting rooms. Rooms are spacious and pleasant. Wi fi good across the resort. Breakfast and lunch served at the same buffet but they kept interest with variety. We were not bothered by timeshare people. Was thrilled the two pools are quiet and peaceful rather than being noisy with loud music all day as in some other places. Also they were clean. You could nap and relax by pool. Beach was clean and no problem with seating if come out by 8:30. Not great English among the staff but OK, and people were pleasant. We chose to tip at the start of the day for pool waiter etc as it puts everyone in a good mood. The grounds are very well kept. We did not do a ton of activities but they are available if desired. Tough to find snack between meals but you can obviously fill up between or grab something from the buffet for later. Room service food menu is limited and probably should just be relied on if you can’t or don’t want to go to a restaurant. We had super poolside service from Dioris!
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Jan 05, 2025
Ibero Zero Star
Ibero Zero... this is a long post get ready I am going to be reasonable and not give this resort a 0 but if you can save your money and somewhere else please do so! Checked in on New Years Day for a three night stay and it was quite possibly the worst 3 nights at any resort. We stayed at the Iberostar Coral Selection, the supposed nice part of the resort. This resort is massive and the Coral Selection is a smaller part towards the end. The entire resort, including the Coral Selection is old and NOT well maintained. The buildings look like upper scale motel complexes and the lobbies are older. Its so large and not easy to navigate through. It feels like a old hotel stuck in a time warp that never made it out. Rooms The rooms look nice, clean and updated for the most part. We had an issue with the toilet not working for the ENTIRE day. We called a total of six times (even the housekeeping called for us) the entire day went by without anyone coming in. We had to physically go to the reception and speak to a manager (Rey) who told us he would stay in our room until the issue was resolved. They resolved it and offered a spa day, of course no appointments were available, we had the manager book us something and when we get to the massage she said she had to shorten the length because she was busy. Excuse after excuse here. The bars at selection are not busy, but the bars at the other locations we had access to were always packed and there was a long line to get a drink. Restaurants Most of our meals were at the El Faro Buffet at the Selection. The food is mediocre and nothing is hot, everything is either warm or lukewarm. We decided to venture out to the mexican and italian restaurants (Santa Maria and Hispaniola) We were turned away two days in a row because they had a "wedding party" and could not handle the large group of people, both said to come back in 2.5 hours. Il Forno and Hibachi both had nothing available. We tried El Tapatio and it was not bad. The food is ok nothing amazing. We also tried La Pagoda oriental restaurant and I would say pass it definitely, it was not good at all. Service Basically it felt like none of the employees wanted to help. Majority of the workers seemed inconvenienced/annoyed when you asked them for anything and pretty much did not care to help. I don't know if they are under paid or overworked or both but their annoyance was fully displayed. This resort needs to invest in some customer service classes because for a "five star" resort they all seemed angry. I want to give a special shoutout to Daisy our housekeeper, she was a beautiful ray of sunshine who always made our day so much better. She was so unbelievably helpful and kind and sweet. The day we were leaving we called for someone to come take us to the main building with our luggage so we could take a taxi to the airport, (a golf cart) we waited 25 minutes after the initial call and had to call two more times for anyone to show up, they really just don't care. The Gym The gym is nice with a lot of equipment and they do offer classes but its a literal zoo. By 7am the four working treadmills had a wait line and the entire gym was packed. Also one morning I woke up at 6am to workout and the walk to the gym from our room was terrible. It was pitch black at that time and none of the lights were on. They say they have the golf carts available for guests but not one time during our stay did we get a ride. The upper part of the gym is for yoga and boot camp classes which we did not take. The most horrible part. One evening we were taking a stroll and passed by the Chiringuito bar. My husband and I were with our 12 year olds and 14 year old. We were APPALLED to see the bartender serving a girl who could not have been more than 13/14yo a pina colada with liquor in it in front of our eyes. We WERE SHOCKED. Him and the other bartender were joking and laughing with her and asking her how old she thought the bartender was, this was a grown man in his 30s-40s. We were disgusted. Iberostar needs to do better, this was not ok. Coral Selection: The beach access and chairs are very easy, the restaurants are decent and pools are empty. It felt more like a small boutique hotel on its own. The entire resort has minimal entertainment, If you stay at the Coral Level Selection I would give this a 3 stars but any other part of the resort I would stay far far far away. I am extremely surprised at the ratings this place had and was genuinely excited to stay here but was very disappointed. DR is a gorgeous gorgeous island and we have visited many times before staying at the Hard Rock, Melia and Dreams Flora and had a great time but Iberostar was an utter fail. For the amount of money you are going to spend you can go anywhere else and have an amazing time! This experience has deterred us from ever booking a iberostar resort on any other island as well, they are just not up to par unfortunately.