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Hotel overview
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
9949 reviews
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Mar 28, 2025Exceptional service and experience!
We had an excellent stay at JOIA Rose Hall and would definitely go back. The resort is very clean. The rooms are spacious. The bathroom is nice and large. Bed was comfortable. We had a nice ocean view from our room. Service was impeccable! Food was decent for a resort. Never had a problem finding a spot by the pool or beach. Like other resorts, the good spots are taken early with folks putting towels down. We liked that we could go over to the other resort to eat or hang out just to switch it up. We never felt like any space was overcrowded except the restaurants for dinner so if we didn't want to wait we would just go to the buffet next door. The only negative was the sales presentation which we should have skipped. I would have given the resort 4 stars just because of that but we knew better and signed up anyway for the gift. Bad decision on our part. Don't waste time in the beautiful weather sitting through it.
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Mar 28, 2025
Outstanding Service
I had the pleasure of experiencing Sue Yon’s outstanding guest service during my uncle’s birthday celebration at the resort. From the moment we arrived, Sue went above and beyond to ensure everything was perfect. She was warm, attentive, and incredibly professional, making sure every detail was handled with care. Sue’s friendly demeanor and dedication truly made our experience memorable. She anticipated our needs, offered helpful recommendations, and added thoughtful touches that made the celebration even more special. It’s rare to find someone so genuinely committed to excellent hospitality. If you’re ever at the resort, I highly recommend seeking out Sue Yon—she will make your stay unforgettable! Thank you, Sue, for your kindness and top-notch service!
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Mar 28, 2025
Paradise experience
Came with a group of friends to celebrate birthdays. Everyone truly enjoyed their stay. Top shelf liquor available. Awesome view. Staff was very accommodating. Food was delicious. Grounds were very well kept. Plenty of activities to fill our days. N
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Mar 27, 2025
Sue Is A ROCKSTAR!!
Sue Yon Soloman was the main reason why our trip was the best ever. She was attentive to our needs and very helpful in everything we wanted and needed. Iberostar should feel very fortunate to have her as an employee. If you ever visit Jamaica make sure you see Sue for your Hotel needs. Thanks again Sue!!
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Mar 27, 2025
Five Stars at JOIA Rose Hall, Jamaica
The welcome is professionally “homey”. Smoothest check in ever. While our room was not ready, they have a place to change and we were on the beach in 30 minutes. Our room was ready early. Cedric from members services was our constant resource. What a pleasure. Our experience what truly special thanks to beach/bar service companions Mellisa and Shellisa. They are the best. Thank you so much. Donavan smoothed the day with great resort advice. Our butler, Travis provided the extra touches we needed. Our room: Beautiful room with double closets and sinks with separate tub and shower. The bed sleeps great and there is a separated sitting and desk area. The balconies are extremely generous and comfortable. Nearby activities: We play golf. Cinnamon Hill was wonderful. Two holes on the Caribbean, a beautiful waterfall, and views all over. Renesha provided caddy service. What a treasure she is to spend a morning. Safety: Absolutely safe. Venders do not leave the water, so no interruptions. Food & drinks Favorite restaurant is surf and turf. Nadia is a consummate professional. Our servers, Andrew and Natalie showed their actual care throughout our dining. Also enjoyed French, Japanese, and the Friday Gala Buffet. As for the breakfast buffet, we cannot say enough about our server Oshaya. Breakfast is what you expect with nice twists and a SMOOTHIE BAR. Lovely! Spa: In the spa, the service manager and providers were all great. Jontae Karine Jean and Kerene took great care of us. Hotel highlights: Luxury, Great view, Romantic, Quiet