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Hotel overview
In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service at our all inclusive resort in Mexico makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The Playa del Carmen hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
One of the best all inclusive resorts in Mexico, you will find a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment programme will ensure you make the most of every minute. The Hotel Riu Palace Mexico l is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment programme where they can do crafts and activities with other children.
In the heart of the Mexican Caribbean you will find the famous Playa del Carmen, one of the most beautiful beaches in the world. Although it may be tempting, you mustn’t think that it’s just white sand and turquoise water. This destination is full of surprises and places that you should visit and discover. If you want to go on excursions, we recommend you visit places like the spectacular pyramids and ruins of the Mayans, the Biosphere Reserve of Sian Ka’an, the Crococum Zoo, the Botanic Gardens and other interesting sites that you can enjoy as a family, couple or with friends. There is lively nightlife in the area of Playa del Carmen, with bars, clubs and restaurants offering excellent cuisine, cafés, terraces and beach parties. Enjoy the best Mexico has to offer and spend some time relaxing at our beautiful Mexican hotel.
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
8449 reviews
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Feb 19, 2025Excellent as always
I won't spend too much time giving the same positive information as everyone else, including myself, from previous visits (this is my fourth time staying here). The staff are beyond excellent; they can't be faulted. They are attentive, helpful, smiling, and hard-working—always. The site is fantastic, from the reception down to the sea, all beautifully laid out, clean, and perfect for a relaxing holiday. Some very minor things that I wanted to point out though. 1. There seems to be an increase in the number of people "reserving" sunbeds early in the morning, especially around the pool but this year even more down on the beach. Generally, there are enough beds but on a couple of days there were people walking around looking and asking if empty beds were free (this was at about 10-11am) at that time there were still "reserved beds" that nobody had come down and used -my wife and myself prefer the mornings so were were usually on the beach from 9 and would stay until 12-13:00. It was terrible the number of reserved but unused bads - this is something that you shouldn't expect from a 5star hotel. 2. The food is always good but this year they seemed to be leaving almost empty serving bowls out under the heat lamps and replacing them until they were totally empty (that's great thinking about food waste etc.) but once I took some of that last remaining noodles and they were dried out and hard. The same for some of the kinds of rice and even some fish dishes. The last thing is we booked this holiday over 8 months before going and asked for a quiet room as far from the stage/entertainment area as possible as we don't always stay up late but were put in a twin room (not the end of the world) as close to the stage area as we have ever been meaning entertainment noise, people returning from the entertainment area or nights out noisily walking past our room (many inconsiderately shouting or banging etc.) We did ask if we could be moved but told it would be at least 2 days minimum, we only go for a week so packing up etc not worth the hassle. We did have a great holiday overall but these are niggles that have only started occurring this year.
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Feb 19, 2025
Very nice resort
No complaints.Great Hotel, great location, great beach. Need to keep pools open later. Way to early. Entertainment was decent Food was great Drinks were excellent, never watered down Staff very good Very clean Neighboring RIU are all waiting a block of each other (4) total
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Feb 19, 2025
Holiday of a lifetime
I have had wonderful holidays. I’ve even been to Barbados on concord!!!! That was obviously a long time ago! However other than a longer flight, this holiday was by far more luxurious. The staff amazing food amazing facilities amazing!!!! When can we come back!!!!!!!!!! Soon I hope!!!!
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Feb 18, 2025
First time at a Palace
Wonderful stay. Great food, drinks and service. One of the few resorts I would come back too. Staff was excellent. Need more shade and lounges on the beach. Thanks for a great stay.
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Feb 16, 2025Riu Place does not disappoint.
Riu Palace continues to maintain the level of service, quality of food and drinks. Rooms in hotel is a bit dated, comparing to other, newer Palaces. Pergolas, near the pool could also benefit from timely maintenance. This is why I gave 4 out of 5 stars. Everything else was as expected. Clean rooms, restaurants and gardens. Amazing beech with plenty of chairs. Specialty restaurants continue to serve the same selection of my favorites. Top shelf of local alcohol selection of and decent selection of other spirits. If you want a specific spirit in your cocktail, just ask and they will replace the generic one it in your favorite cocktail. As Gold Club member, se were upgraded to Ocean View.