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Hotel overview
The Reserve concept will include:
•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande
• Minibar and Nespresso coffee system
• 24 hours Room Service
Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.
The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
20868 reviews
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Feb 21, 2025Beautiful but needs updating - closing end of May for major renovation
The resort is beautiful and the staff is very friendly. Unfortunately, the grounds are not very accessible for individuals with mobility issues. Restrooms near the beach require descending and ascending stairs with limited hand rails. We are Circle members so we had a concierge to handle dinner, Bali bed, and other reservations. There are only about 3 Concirge for all members, so they are not always available. As Members we are not interested in upgrading our benefits. Our Concierge kept pressuring us to attend one to find out new benefits. We finally conceded with the promise of a free massage. Presentation was only 40 minutes, but to get the new benefits, we would need to shell out $26k. No thanks. Once we attended, our Concirge became almost invisible. Hopefully, after the renovation they will be hiring more staff. Current staff have no idea what will happen to them when the resort shuts down at the end of May
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Feb 21, 2025Cielio’s
Ate at Cielio’s today. Food was great. Had the yogurt with berries and oats, fresh fruit, and the ham and cheese omelette. Also the coffee and green juice. Jorge was exceptional. Phenomenal service by Carlos and Jorge. Everything was 5 star. Loved the food.
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Feb 21, 2025A team member who won't be forgotten!
Although I've rated the resort a 4 out of 5 for reasons like room cleanliness and difficulty of getting restaurant reservations, I do want to mention one incredible team member, Mariana at the breakfast buffet, who went absolutely above and beyond to make our family feel special. We were celebrating a 65th birthday and she took the time to create us custom decorated coffees, a handwritten sign, a birthday cake, and all of this was just during breakfast! She was truly special and deserves a lot of praise. Thank you Mariana!
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Feb 20, 2025
Wonderful stay would love to go back
We had an amazing stay at paradisus cancun!! Veronica, manager relations of Meliá, made our stay special and memorable. She fixed any issues she had, was sympathetic, personable and extremely kind! We had the best time doing a couples massage and hydrotherapy at the spa. Boris is the manager at Lemon fish and he also made our experience one of a kind with the service he gave us. He was just like a friend to us, always helped us out with reservations and introduced us to the head chef who is incredible there. The decor of this restaurant is stunning and so too is the food. We had the most phenomenal dessert there made specially that evening and we really have to thank Boris for his fantastic personality, we really hope to meet him again!! Fanny at the Flora restaurant is extremely kind and warm, she also helped us out with reservations here at this healthy restaurant. We loved the food and decor at flora - the tomato soup and salmon were excellent and the environment is truly enchanting. The Nespresso bar was another favourite of ours, we visited this as many times a day as we could because the coffee is incredible here and the service is extremely fast and nice. There is a reason the queue is always so long for the Nespresso bar (since it’s so delicious including all the fresh desserts they have - we are not even dessert people but we could not resist), and yet you’re never left waiting very long at all! The pools are so much fun here and if you can get a Bali bed (we had one with a view of the beach), you will have the most relaxing and comfortable day. Even sitting on the beach chairs was wonderful - no seaweed in the water but the sea was rough! You have to go early in the day to get seats. The aquamarina restaurant is by the pool and it has the best shrimp tacos, nice dinner options too. The pizza bar and ice cream bar are also wonderful as pool-side snacks. We also loved the pool-side bar for fresh lemonade and mojitos! We had one bad waiter at the blue agave restaurant near Malva as he was quite rude but then all the other waiters and chefs were wonderful at breakfast and dinner. Malva is the buffet restaurant and the food is sub-standard (breakfast, lunch dinner) but it is reliable. I would recommend you to try the restaurants when you can because the food is almost always better. We also had a bad experience with one waiter at Capella as we were sat at our table late (we had to wait a while) and then nobody came to take our order or serve us water for half an hour afterwards. The food was pretty good but it did take a while to come. Overall, this resort is lively and beautiful. Highly recommend this resort for the most memorable, magical stay!!!
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Feb 20, 2025Lack Luster Resort
I had high hopes for our trip, but unfortunately, it fell far short of expectations. The biggest disappointment? The food. Buffets were repetitive, bland, and often lukewarm. The à la carte restaurants weren’t much better—long wait times for mediocre dishes that lacked any real flavor. But the worst part was the bakery. Stale pastries, dry cakes, and artificial-tasting desserts made it clear that little effort was put into quality. As for the hotel itself, it’s in desperate need of an update. The rooms felt worn out, with dated decor, musty smells, and furniture that had clearly seen better days. The only reason this isn’t a 1-star review is that the beach was beautiful, and the staff were friendly. But for the price, I expected way more. I wouldn’t stay here again.