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Hotel overview
Experience an all-inclusive getaway that indulges your every wish—and fully immerses you in the local essence. From dazzling beaches and dream pools to entertainment and activities, world-class dining, your stay—and your story—is up to you.
Destination Inclusive® Luxury Resorts
As part of your benefits as a guest of the Family Concierge segment, you will have included during your stay, a different day enjoying an exclusive experience outside the hotel facilities to know a spectacular place in Punta Cana, where you can enjoy an exciting, family, and fun atmosphere with activities for all ages. With everything, you need to create unforgettable moments with your family and friends.
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Hotel details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
2531 reviews
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Feb 20, 2025A beautiful family vacation
We have been to this resort, and others at the property for almost a decade now. We had a really great vacation! There seems to consistently be poor reviews about food and other things, which we did not experience. Our concierge Thaina was great and got us our preferred restaurant and reservation times every night (she did mention they added an earlier time slot which will hopefully assist with what reviewers complain about). We did find the service sometimes slow, but we’re traveling with someone with severe food allergies so that’s to be expected. The servers were on top of food allergies which was reassuring. Thaina brought cute touches for the kids, blew up our pool floats and overall made the trip very enjoyable. We highly recommend using a concierge, especially if it’s your first time at the resort. We’ve stayed at this property the last 3 times we’ve traveled to the area and we toured the property when it was being built. The resort is beginning to show some wear, which needs to be addressed to continue to maintain the luxury brand they work hard to promote. We did have some minor maintenance issues with our room which were addressed when we brought them up. We love the property, the restaurants and the service and we will be back again next year!
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Feb 19, 2025
Best Vacation Ever
Paradisus Grand Cana was the best vacation we could have hoped for. We were able to truly get away and relax, with every detail coordinated and supported by our concierges Patry and Raul. They were AMAZING! They ensured we had reservations at our favorite restaurants, our room was stocked with beverages and snacks for the kids, and that we have a relaxing and worry free experience. Definitely recommend the family concierge if you had kids and will definitely come back!
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Feb 19, 2025Average stay!!
For the most part, we enjoyed our time at the Paradisus Grand Cana. The weather was great but I had some issues with my suite and the lobby. The first issue with my suite was the noise (toddlers running), that I was awakened to every morning during my 8 day stay. I paid a lot of money for the swim up suite, which is on the first floor, so switching rooms wasn't an option. The other issue was the smell of the furniture in my suite. Unfortunately, the "musty" smell reminded me of a men's locker room. My concierge, (Jenfry) was kind, patient, and attentive to my every need but unfortunately switching rooms wasn't an option. My final issue was the unclenliness of the lobby upon our arrival. It was disgusting!! (See attached photos) Returning to the Paradisus is not high on my list of things to do for my next vacation. Respectfully, Eric P.
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Feb 19, 2025
Family Vacation
My wife and I been coming here for three years now and on this trip we brought along our son, daughter in law and two grand children and had a wonderful visit.
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Feb 18, 2025Good news is I may have *lost* weight on vacation!
I’m not sure I’ve ever been so excited to *leave* a resort! The room was pretty and clean and the staff who worked at 32 degrees pool bar were great. Grounds are nice. But, the food was awful. And by awful I mean really really bad. Nearly inedible. Half the restaurants sit empty while there are no available reservations. The hours are hit or miss — don’t bother to go with the schedule. Getting silverware, waters, drinks, etc., is nearly impossible. It really ruined the trip, as we were all hungry all the time. They also regularly ran out of beach towels and had very little in the way of entertainment. 2/10. Would not recommend.