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Hotel overview
This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16705 reviews
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Apr 16, 2025First family vacation at Paradisus!
Amazing trip, amazing service! Special shout out to Eduardo Gamboa for taking care of us! He took the time to get to know our likes, dislikes and what we were looking for. He left sweet and personalized gifts for our kids in the room daily. Would definitely recommend Paradisus in Playa del Carmen if you’re looking for a great family vacation resort.
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Apr 15, 2025
Amazing experience
We had an incredible experience! Became a part of the circle family which made our experience 10 fold better. We had Katya as our circle concierge and she was absolutely amazing! Would recommend a 1000%! We were at the adults only section and it was definitely better than we had anticipated.
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Apr 15, 2025Lovely stay!
My family and I recently took a trip to Paradisus Playa Del Carmen during spring break, dates 3/30-4/6. We loved the hotel grounds, beautiful and well kept. The hotel felt cleanly. Our hotel room was very nice, we had our own swim up pool which we loved. We were able to order coffee service to the room and hang out on the balcony on the pool while the kids were sleeping. The staff at the hotel were wonderful, so willing to help and friendly! The staff at the pool were absolutely excellent and so fun! We upgraded to the Family concierge service where you have your own checkin, access to a private pool, access to a separate lobby with snacks, drinks, coffee etc. we also had our own concierge person who handled our reservations. I wouldn’t say it’s absolutely necessary but was nice to have. Since we were there during spring break the main pool was very busy and loud with kids and families. Pool activities, music and things like that were all at the main pool. If you like that then it’s great but if you’re looking for more chill then I highly suggest upgrading to the Family Concierge where you have access to a more quiet pool and a pool bar with premium booze. We really loved that pool. Our biggest con would be the seaweed on the beach. It was so so bad that it was impossible to be in the water or even hang out on the beach because it smelled. This is all mother nature but something to be aware of during the time period. Overall we loved the hotel and would return.
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Apr 14, 2025
Perfect family getaway
Amazing resort! I liked the layout of resort. Perfect for families and nice to have all restaurants in same area. Food was fantastic and options for kids at each restaurant. Family concierge was well worth it and Emmanuel was the best and helped us so much, was very communicative. Resos made beforehand and for our group of 10. Would go back for sure!!
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Apr 14, 2025This place sucks
I am at a loss to understand how this resort has a 4.5 rating on trip advisor. The resort is small. The buffet is tiny. It’s impossible to get a dinner reservation, even after paying up for concierge service. I’m staying with two young kids in the family section of the resort and incredibly loud music nearby makes it impossible for anyone to have peace and quiet before 11pm. There are decent activities for kids 6 and under but not aged 7 to 12. Such a letdown. Do yourself a favour and go somewhere else.