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7133 reviews
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Jan 27, 2025Immaculate Resort, Professional Service Levels and Everything in One Place
I visited for a business conference and then came back for a few days of relaxation later that week. Both were incredible experiences. The most important factor to me in rating a hotel is cleanliness. The Sweetgrass Inn (rooms, restaurants and common areas) is immaculate all day and night long. Even during my conference when the hotel was very busy. The service levels were above any expectations I set, and those were lofty. To add to the perfection, having shops to roam around in and a variety of restaurants all on site made it convenient. I never had to leave. Though both the facility and service levels of the Sweetgrass Inn exceeded my expectations, the stars were Elizabeth Simmons and Tahera Brown at the front desk. In 0one week I stayed for both a business meeting and then came back a few days later for pleasure. BOTH times I actually felt as if I was the owner of the hotel, and they were trying to impress me. My first encounter was with Elizabeth, whose professionalism and knowledge of the hotel far exceeded any expectation I may have had. The hotel was very busy for check-ins, and she remained calm and kind, giving me all the time I needed with questions. Her very warm and welcoming personality coupled with her obvious commitment to service stood out as exceptional. You can tell she is not just an employee, but a travel industry professional. My next encounter was with the very personable, professional and hard-working Tahera. She wanted nothing more than to accommodate my needs. And she went the extra mile to ensure I knew what I needed to know and felt like a valued guest. Another charming and warm personality. I actually asked to speak to the manager, Matthew Whiteheart, to compliment him on Elizabeth and Tahera. Meeting him showed exactly why the hotel runs so efficiently and the staff is so well trained. He even took my luggage to my car. He engaged fully n what I had to say and welcomed feedback. And can't finish without mentioning Harris and Pierce at the parking/bell station. These two young men hustled every time I saw them. They never walked; they ran. They went out of their way to remember the guests and greet them in a friendly professional manner. Any time I am in the Charleston area, the Sweetgrass Inn will be my go-to hotel. Thank you for sharing these remarkable professionals with me. Nancy Kay
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Jan 16, 2025
10/10 resort stay!
I stayed at Wild Dunes for a quick weekend getway to celebrate the New Year and had a lovely stay. The staff was incredibly friendly and accommodating and my room was spacious, clean and beautifully designed. The walkable beach access was perfect and I cannot wait to stay here again!
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Jan 14, 2025
Staff is S+ tier quality
Forgive me is the name is wrong but I believe it was Boipelo. She was by far the best customer service professional I have ever come across. She greeted me by name every time I came through the lobby and even asked another women how she was enjoying her birthday celebrations. That level of commitment and memory is astonishing and extremely appreciated. Mind you my organization had over 107 rooms for the weekend and she still could call people out directly.
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Jan 13, 2025
5-star service by valet!
Harris from the valet team went above and beyond to save the day! I was exhausted after a long day of business meetings, was completely ready for bed and realized I forgot my phone charger in my car. I called valet to explain my dilemma and within minutes, Harris had retrieved the charger from my car and was at my room door to hand deliver it to me. Thank you Harris for jumping to my rescue without skipping a beat!
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Jan 13, 2025
Perfect place for our convention
The resort is beautiful, excellent for our convention, workshops and seminars. The rooms are comfortable, great beds, great bathroom lighting, and good quality toiletries. Loved that they had a clothes steamer in the room. The staff was very friendly and respectful. A wonderful stay.