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Hotel overview

In the heart of Walt Disney World® Resort, the award-winning Walt Disney World Swan and Dolphin is your gateway to Central Florida’s greatest theme parks and attractions. The resort is located between Epcot® and Disney’s Hollywood Studios®, and nearby Disney’s Animal Kingdom® Theme Park and Magic Kingdom® Park. The three-hotel complex features 23 world-class restaurants and lounges, sophisticated guest rooms with Westin Heavenly Beds® and the luxurious Mandara Spa. Enjoy six pools, three health clubs, nearby golf and special Disney benefits, including complimentary transportation to Walt Disney World theme parks and attractions.

Location

Epcot Resort Area
Orlando, FL, USA - Orlando International Airport ( : 30 miles

Property information

Year Built: 1990
Last Renovation: 2017
Total available rooms and suites: 2619

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum Valet Parking fee of $44.00 + 6.5% tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Self Parking fee of $36 plus tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A mandatory Resort fee of $45 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

The RSP (Resort Service Package) provides the following benefits to your customers:

•In-room wireless internet

•Complimentary Swan Paddleboat rentals.

•Live instructor lead fitness classes

•Nightly Movies and S’Mores on the Beach

?Value Add: • $30 discount off Mandara Spa Services (after individual or combined spend exceeding $230. (Excludes Hair & Nail services)

Resort Service Package inclusions are subject to change and substituted without affecting the value of the benefits.
Kids Stay Free Policy Maximum number of children per paid adult: 4Maximum child age: 17
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 1940 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Concierge Josh s the best!!

    I am a many time repeat customer. Very convenient location. Just a short walk to both Epcot and Hollywood Studios. Special thanks to the concierge agent JOSH. He is very accommodating and friendly. Josh is a definite asset to this property. He does his best to make the customers happy and he does it with a smile. The Dolphin is lucky to have him.

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Stay

    We stayed for about 5 days at the Dolphin and had a wonderful stay. Our room was ready when we arrived before check-in. The staff at the desk and concierge were friendly, helpful, and efficient. The room was in great condition, modern, and as advertised. We had daily maid service with the maid doing a great job. The lobby and bar were very relaxing and a great place to unwind after a long day at the parks. They make a great martini. Even though it's has Disney access, the only downer is that the transportation isn't treated the same. When wanting to take the bus, walk to the Yacht Club and use their bus which drops you off at the Magic Kingdom. I'd stay here again in a heartbeat.

    Dec 10, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Really poor customer service at desk and reservation center and faulty app

    I am at a meeting at resort. The reservation was made and confirmed over 3 weeks ago. On contacting hotel on day of check in they could not find resection - stated it is valid from following fay( despite of a confirmation email). I had to call the online reservation who finally found the reservation but wanted to let me know that as I reserved for 3 days - I had only 2 nights of reservation and must check out on last paid night (before the night). I had to go back and forth over 5 min to make them understand that the reservation for 3 days means a total of 3 nights and check out is on day following- ie booking for 3 nights starting on 8th means check out on 11th. I expect at least basic understanding by the hotel and reservation staff at Disney. Regular Hilton and IHG hotels are so much easier to deal with. Icing in the cake was a defective Marriott Bonvoy app which would not let me sign up. I will have another review or an addendum at the end of stay regarding condition of resort and the rooms.

    Dec 08, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    DOLPHIN RESORT - OUTDATED

    Well first off let me start off with a **NEWS ALERT ** Dolphin DOES NOT DROP YOU OFF AT MK,EPCOT,DISNEY SPRINGS,HOLLYWOOD STUDIOS entrances. MK drop off is at the transportation center where you get off and jump on the ferry or monorail. It DOES NOT drop you off at the entrance of MK. Nobody talks about this at the hotel. It's even worse when you leave the park unless your smart and jump on the boardwalk bus and take that back to the resort. Overall the hotel is so outdated the carpets in the hallways are gross looking and worn out. The bathrooms are small. The bathroom doors should be at the entrance of the bathroom with the sink not inside where the shower is no room to move around at all. And the thermostat that shutoff in the middle of the night but turned on in the morning BS. Then the kicker you pay 45 for a resort fee and I got a package delivered I had to go pick it up at the business center they charged me 5 dollars to get it. Are you kidding me Dolphin ! 17 dollar milkshakes at Fountain ! Pizza at the FUEL sucks ! Don't buy it at all ! 5.50 for 20oz soda. Come on people stop the highway robbery BS. The location though perfect for walk/boat to epcot and HS. But other than location I'd stay somewhere else next time for more money. You pay all that money and they drop you off at the spot where people park their cars. Ya I'm good Any questions please feel free to ask

    Dec 06, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Place to Stay when going to DisneyLand

    Stayed here to take the kids to Disney Land. The hotel lobby and convenience store downstairs were great. The rooms were clean, and it was great to be able to watch the fireworks from our room. It was very easy to get to all the resorts from the hotel. We spent a bit, but the kids had an awesome time. Staff were freindly and willing to help out when needed.

    Nov 26, 2024