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Hotel overview
Location
WaikoloaProperty information
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee
Hotel Mandatory hotel imposed resort fee inclusions:
- Enhanced High Speed Internet Access
- 2 Daily Pool Fitness up to 2 ppl
- Daily Cultural Activities – (5) per day – Lei Making, Hula Lessons, Hawaiian Language, Hawaiian Games, Walking Tour, Ukulele Lessons for up to 2 ppl
- Daily Tennis Court Rental for 2, Rackets and Tennis Balls for 2
- (2) Waikoloa Specialty Welcome Drinks (1 time only)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
3629 reviews
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Mar 23, 2025Amazing staff and employees at a dated resort
This is a dated property. The rooms are average hotel rooms. The pool areas are nice with plenty of chairs to choose from. If you are patient some of the sought after areas open up and you can move in, otherwise you’ll need to get out to the chairs early to get your pick. People had chairs blocked out by 630am many mornings while we were there. The staff were all amazing! Super friendly and welcoming. Everyone made us feel as part of their family! The dining was pricey, but we had the best meal of our trip while on property. The ice machine went out on our floor, while we were sharing that information with our server (Makayla, probably spelled wrong) she offered to get us a ziplock bag of ice. The next thing we know is she has a decent sized vacuum sealed bag of ice for us. Super awesome of her to do that for us! That ice lasted two days for us! Another great experience was with the food manager. We were a little confused with their discount card and where we could use it. He treated my wife to a complimentary coffee. What the property lacks is made up for by the amazing staff!
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Mar 21, 2025
Checked a box, but lot to be desired
This was a tough review for me to write because there are a lot of great things about this Marriott property, but the property needs some significant work and updates. It does appear the property is going through some major construction updates which is a good sign, but the rooms and many parts of the resort fell short of being able to highly recommend staying here. The wear and tear seen in the rooms, hallways, etc was not a good look for a property that markets itself as a nice resort. We did appreciate the location and walked to several of the shopping options nearby. Hopefully Marriott is in the process of renovating the property. It was a great vacation to the Big Island and our stay was part of a package booked through Costco travel, but after seeing first hand how tired the property was, it’s hard to make a solid recommendation for this hotel.
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Feb 07, 2025
Good, bad and ugly
Pros: Nice hotel, rooms nicely appointed. Price: high for a not on the beach hotel, beach is a short walk Cons: $40 per day resort fee covers 2 watered down drinks, pickleball rental. DOES NOT INCLUDE WATER BOTTLES, BEACH CHAIRS OR PARKING! RIPOFFFFFFFFDD!!!
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Jan 28, 2025Not that great
The room was run-down, quite small, and had a musty odor from the air conditioning. To make matters worse, a cockroach ran across the wall. When we requested to move to another room, the only available option was a downgrade. However, at least the new room didn’t have a strong odor, and the cockroach had likely disappeared before we arrived. The front desk was chronically understaffed, and every visit required at least a 15-minute wait. The food was decent but unremarkable. On a positive note, the grounds were well-maintained, and the direct access to the beach was a significant advantage. Overall, the experience was disappointing and vastly overpriced.
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Dec 23, 2024
So disappointed
My family and I just arrived at the Marriott Waikoloa for a 13-day stay over the holidays ($854/day + add’l charge for the 3rd guest) and unfortunately we are already very disappointed. This is our third stay at this property so we are familiar with the resort and had great expectations based on our previous stays. However, everything seems like a significant step down from our previous stays: - No welcome lei. Ok it’s a detail but this is Hawaii and this seems like the wring thing to skimp on. Also the other area hotels have it. - No valet parking. You must now self park your car. - More importantly, we had reserved an Ocean view for 3 adults and were first given a room which, although it technically faced the ocean in the distance, was completely recessed in the back of a courtyard. Hard to explain but not what you picture when you think of an ocean view room. - We inquired if a better room was available and after much discussion, a more typical ocean view room was identified. Although it didn’t have a pull down sofa in addition to the king size bed like the first room had, we thought we would just request a rollaway … that’s when we were informed that in addition to paying an additional $585 for the third person, we would have pay $45/night for the rollaway ie, an additional $585. I guess the 3 of us were expected to sleep in the king size bed. - The room is dated and we’ve already had to call maintenance to fix the AC unit which was very loud. I guess this is the holidays and one of the competitor hotels in the area is being remodeled therefore decreasing the number of available hotel rooms , so they probably feel they can get away with it. I just want to say that my husband and I have each been Bonvoy members at the Platinum and/or Gold levels for years and this is just so disappointing from Marriott. We are now stuck here for 13 days, but needless to say we will never return.