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1491 reviews
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Jun 28, 2025Very cool downtown hotel
Once the lobby renovations are completed, this property will be 5 stars. Great location with plenty to do within walking distance and the speakeasy on the 27th (???) floor is awesome with some great views. Concierge was very helpful as I searched out some good Mexican food for a business dinner!
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Jun 07, 2025Unique in historic building
My second time staying there and loved it. Historic building in downtown area, this hotel is also quintessentially W. Modern interior mixed with a historic architecture. Also is a host to a museum and an observation deck. It’s connected to skywalks but some were closed, so I used regular street navigation. Rooms are large and comfortable with huge bathrooms. Service is friendly. This will be the hotel for me to stay in the future.
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May 29, 2025Stranger walked into my room
I had an incident where a strange man accessed my room at 6 am because staff assigned him to my room and his key card worked in my door. I’m a woman traveling alone and was horrified that this happened. The male staff were very unbothered by this. The female staff was very attentive and helped make sure all key cards to my room were reassigned and mine were rekeyed. I was disappointed how they handled the situation and seemed to brush it off with me. I had to call multiple times to make sure that it had been taken care of and finally reached a female staff member. It was not professional and management should be embarrassed because of the negligence.
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May 24, 2025Cold rooms with no view
Pretty hotel, hip rooms. We had a corner room with three windows… that faced a BRICK WALL! So if you want a view, be sure to ask for one. Also, we visited in May and the room was SO COLD — we moved the thermostat up and down, even up to 80 degrees, and the room temperature never changed over 3 days. Good location downtown, but we will likely choose someplace else next time.
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May 01, 2025
Not impressed
I did not think the room was anything special. There were many broken/ dysfunctional items. The lamp switch was broken. Every time I opened the closet door it would pop the circuit and I would lose power to the entire room. No microwave or refrigerator. The shower was so weird with frosted glass into the bedroom area. There were stains on the ottoman. And it needed a deep clean.