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1482 reviews
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Oct 04, 2024Horrible experience
The flush of the commode was not working. We've asked someone to fix this problem. They've told us that they would send their engineer, but they didn't. We've asked for blankets, but they didn't send any. There is NO toilet shower near the commode to wash private parts after peeing and pooping.
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Oct 01, 2024Room with a mildew
Nice rooms, old building with some remaining charm, horrible mildew or mold problem not sure if it’s on every floor.I suspect the sealed windows are leaking and a lack of air circulation. Lukewarm water for shower was very refreshing. 4/10 for cleanliness Don’t stay here if you have mold allergies.
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Sep 29, 2024Disappointing W Foshay
Our first visit to the W Foshay was very disappointing. Valet service was poor, he didn’t help us with luggage and didn’t speak to us. Greeting was “cold” at the desk. Coffee and lotion were not stocked in the room, called front desk and housekeeping and it was never delivered. I booked two rooms for our family and with what I spent I guess I assumed we would be treated like we were welcomed guests.
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Sep 26, 2024
Too many red-flag issues in one three night stay
Unfortunately, several issues arose during my visit that, while frustrating on their own, together point to a broader concern with operational efficiency and customer service. First, despite selecting the "service daily" option for housekeeping during online check-in, my room was only serviced on one day. I did not leave a "Do Not Disturb" sign on the door and made several attempts to rectify the situation by contacting the front desk in person and by phone on both days. On one occasion, my request was ignored without explanation. The following day, it took multiple attempts and conversations before the room was finally serviced. Secondly, as a Platinum Elite member, I was offered a complimentary breakfast as a welcome gift. I placed an order at 8:00 AM on Sunday morning, intending to enjoy the meal before departing on a four-hour drive. Unfortunately, the breakfast never arrived by the time we left at 10:30 AM. When I inquired with the front desk, I was assured someone would check on the order and call me back immediately. That call never came. Most concerning, however, was a serious security lapse on Saturday evening. A front door staff member allowed a man who was not a guest to enter under the pretense of needing to use the restroom near the lobby bar. Instead of heading toward the restroom, he followed our group, as well as a group of young female guests, to the elevators. The man was clearly unstable, making incoherent comments about offering and asking for money. When I alerted the front desk staff, they seemed uncertain on how to handle the situation, allowing the man to board the elevator with the unaware female guests. This was a significant security failure that could have ended very poorly. It’s clear that your hotel, like many in the W Hotel brand, emphasizes a “hip” and trendy atmosphere, which I appreciate. However, it is crucial that customer service and safety are not compromised in the process.
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Sep 16, 2024Great Stay in Minneapolis.
Great stay. Room was very nicely decorated, clean and the beds super comfortable. I stayed here on a third party, lowest rate booking. Thus, I got a not so great view, but totally fine with it because of the rate type. The hotel is located in downtown, very convenient to many places. The little viewing space at the top of the building is great. The atmosphere of the property is great. The staff were okay. Interesting, in this case the staff were really not engaged and definitely didn't seem to be at work (I mean, I guess who does want to be at work). I mean, they were totally pleasant, just seemed to be limited on the customer interaction scale.