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1414 reviews
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Mar 08, 2025UnderWhelming Stay
I was given a standard room directly across from the elevator area which made the room noisy all night long. Not even a free bottle of water in the room, which is to say zero Bonvoy status recognition beyond the welcome gift amenity that they are required to offer (I am lifetime Platinum). Blinds do not fully close and the rooms all face the rising sun, so good luck sleeping in. Check in is currently in a coat closet. Recommend that you stay somewhere else, there is no W vibe here.
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Feb 28, 2025
Anything but luxurious
While we always loved staying at the W when we had plans in the city and likewise recommended same to friends and relatives coming to metro area, it unfortunately has lost its luster. W promotes itself as modern "luxury" or luxury liberated, but our recent stay (w/e 2/15) was anything but luxurious. The hotel does disclose on its website that it is in the process of remodeling public areas and rooms, so we expected diminished access or perhaps limited room choice. We did not expect a deteriorated room and non-existent luxury. We asked for a room on an upper floor and the W did deliver a twelfth-floor accommodation. Regrettably, however, the room would not meet even the most generous definition of luxury. The desk chair was completely abraded, the round lounge chair by window had both tears and stains, the shower mirrors were de-silvered and as I went to take a shower, I realized the bathroom had none of its previously offered/ expected toiletries (shower cap and its other "vanity" items). I add that on another occasion (in the immediate 'post-pandemic period') we likewise had no toiletries, but on that occasion wrote it off to pandemic aftermath. Since this was a repeat occurrence well beyond pandemic turmoil, when I called the whatever whenever line reporting the absence of shower cap and such, I expressly asked if the hotel was no longer providing same or if we had to expressly request same before arrival. I was assured that was not the case. It seems it was just a repeat failure by both housekeeping and any supervisor. As noted, we acknowledge the hotel disclosed it was renovating, but it’s hard to imagine they let all the rooms deteriorate to the level we encountered before remodeling. Presumably, the remodel starts with the rooms in the worst condition so begs the question: this was the best the W had to offer? The room (booked through W Hotel not a 3rd party) did not come with a disclaimer or a “deterioration discount” rate. Consequently, it was a very poor representation of the “luxury” brand despite luxury brand price. On the positive side, the whatever whenever staff was pleasant when we spoke, and they did promptly dispatch someone to the room with the missing items so we could get ready. The server who brought room service was also a bright spot with his welcoming smile and attitude, although the in-room dining menu was lack-luster. Perhaps the W will reclaim its pre-pandemic luxury-state post-renovation, but until then, it is a disappointment and poor value.
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Feb 16, 2025Excellent hotel, brilliant
Excellent hotel, suuuuper quiet, great staff, great breakfast. Love it! Amazing rooms, especially the suites. Great views of the city. And super quiet compared to being in NYC proper. This is ther only place I stay in NYC area now. Thanks a lot
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Jan 23, 2025Disturbing Experience with Hotel Staff
I rarely write reviews, but I felt compelled to share my recent experience at this hotel as it was deeply troubling. During our stay, I had the unfortunate experience of the hotel staff entering my room while I was sleeping. My fiancé had accidentally left his wallet behind with his room key inside, and instead of simply creating a new hotel key OR escorting my fiancé up along with security to ensure everyone's safety, the staff decided to enter the room to retrieve it without our consent. This violation of privacy left me feeling extremely uncomfortable and unsafe. It was shocking and unsettling, especially since we were not informed beforehand that this would happen. What’s most troubling about this situation is the complete disregard for guest privacy and safety. There are countless things that could have gone horribly wrong. I was deep asleep, and at any point, someone could have mistaken the situation, especially if I had been startled or confused upon waking. Not to mention, the potential for theft or other harmful intentions when a staff member has free access to your personal space without prior notice or consent. No one should ever have to worry about being disturbed in such a manner, particularly when they are in the privacy of their own hotel room. The lack of respect for guest boundaries is unacceptable, and it completely ruined our stay. I understand mistakes happen, but how this situation was handled left much to be desired. This invasion of privacy was completely unnecessary and, frankly, reckless. I would highly advise management to reconsider their policies and staff training regarding how to handle such situations. I will not be returning, and I will be advising others to avoid this hotel to ensure they don’t experience the same sense of unease and discomfort that I did. On top of this horrible experience, the room was dirty, there were stains on the furniture and carpet and it did not appear any of the surfaces were wiped down prior to our arrival. For the amount of money spent, I was expecting luxury, and instead felt like I was staying in a one star hotel. It is NOT worth the money.
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Dec 26, 2024Nice hotel, but could have done a better job on a holiday.
The hotel room was spacious and comfortable. The beds and bedding were also comfortable. The space was reasonably clean, had all the amenities you would need, but did seem to need a refresh. We were there Christmas Eve, and expected the restaurant to be open. Their website did not indicate that it would be closed. The only way you could even get a cup of coffee Christmas morning was through room service that was at least 45 minutes behind. Just a coffee setup in the lobby would have been greatly appreciated!