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1409 reviews
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Dec 26, 2024Nice hotel, but could have done a better job on a holiday.
The hotel room was spacious and comfortable. The beds and bedding were also comfortable. The space was reasonably clean, had all the amenities you would need, but did seem to need a refresh. We were there Christmas Eve, and expected the restaurant to be open. Their website did not indicate that it would be closed. The only way you could even get a cup of coffee Christmas morning was through room service that was at least 45 minutes behind. Just a coffee setup in the lobby would have been greatly appreciated!
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Dec 18, 2024W brand on only on the price you pay not in what you get
I have been in more than 10 W hotels around the world . W Hoboken and W Times Square in New York were from the worst. You pay a lot of money and get less for its value. On the check in they don’t inform you about the breakfast possibilities or amenities they ask you when you plan to leave on check out date. Everything about their profit and nobody cares if the guests are satisfacted or not. At the check in they block a deposit of 300-400usd from the credit card for the snacks and beverages they have in the room. The breakfast is horrible to the only restaurant they have. Monday to Friday is only ala karte. On weekend they have Buffet and costs 27usd before taxes and before tips. If I can call it buffet. So poor quality and quantity. Like you are eating fast food for breakfast. Disgusting. The waiters very rude, once we wanted to sit for breakfast and he came and said to us we can’t sit where we want, we have to check if this table is reserved. Reservation to eat eggs with bacon, I’m curious who do reservations for breakfast. Most of things are fried. On the weekend I ordered two boiled eggs as and they charge me extra 3.5usd for each egg. REDICULOUS, and of course I gave 0 Tipps. They always try to be kind asking us how are you guys doing but at real they don’t care for us. The staff is sleeping they don’t come to ask you if u need coffee or something, you have to call them, but if you don’t give tips will come to ask you why. One of their staff had his pants almost down, with underwear’s visible to the guests. Amazing W QUALITY. Continue like that guys and we will see in future if you will can sell you rooms for 450usd or more per night. The room also poor equipped for the amount that I paid. The carpets are so dirty and old. All furnitures have scratches. The only nice think I liked was the view to manhattan. The Hoboken train station to manhattan is like 10min walk. I would not come back to W hotel HOBOKEN First and last time staying in a w hotel in USA.
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Oct 23, 2024
Luxe Price - Hotel, not so much
Great location. Only two working elevators in a 17 story hotel. Please wait. Directions given by concierge were so incorrect that we almost missed our show. No free breakfast. Not even non machine coffee. Super view from the two "super luxe" rooms on each floor - all other rooms, Meh! Late res for wedding - they tried to charge $900 for one person. $50 / night parking. No food after 9:30 on a Friday! Staff is all young, hip, good looking and VERY poorly trained, some even rude to guests. Bar unattended for 10-12 minutes at a time, and when I asked where the bar tender was, I was told (by a 20 something) that I needed to be more patient. When I got my drink (double, bar tequila) it was $44. One drink. No mixing, no nothing. Should be changed to "V Hotel" for the vacuum they put in your pocket. I will NOT return here.
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Oct 14, 2024Not worth the price
I was very disappointed with my stay, aside from the view. The room was quite dirty, with stains on the headboard, carpet, and lampshades. The chair was very worn out, and the "bar" had items covered with lint and fuzz indicating they've been there forever. The service was just average—not exceptional at all. It definitely wasn’t worth the money. I’m sure there are nicer places nearby.
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Oct 06, 2024Javier is the best
My experience was absolutely amazing !! Javier was unbelievably helpful and kind. Answered all my questions with full detail and was extremely professional. Javier is truly, truly the best and he deserves a million dollar raise !!! Thank you for everything