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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking Fee:
A minimum self-parking fee of $14 per room, per day, per vehicle will be charged and collected by the hotel for overnight hotel guests, at check-in or check-out.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Ratings & reviews
TripAdvisor traveler rating
2014 reviews
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Feb 06, 2025Happy we picked here
Great customer service they genuinely want to help you have a great experience! Rooms are basic but super clean comfortable beds. Convenient to universal. Staff is fantastic. When we arrived we got upgraded at no charge which was a huge surprise.thank you for a great stay
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Jan 31, 2025We were robbed and we have no response from the hotel
We checked in on January 23rd. On the 26th, a drawer full of clothes went missing from our room. We filled out a form reporting the incident (missing item report 012725-60822). On the 28th, after much insistence on our part, we scheduled an appointment with a security officer to talk about what happened, but no one came to meet us at the agreed time. We lost two days at the park and had to go out to buy new clothes. The front desk manager said they could not respond about the hotel's security department. We sent an email again. To date, we have not received ANY response from the hotel about our clothes.
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Jan 27, 2025
Surfin' USA- the best place to stay!
As a frequent Disney World guest, I did not know what to expect for my first trip to Universal with family for Rock The Universe. By far, Surfside Resort met and went beyond my expectations. From texting me about 1 week out to confirm/see if I needed any assistance to breezy check in! I loved the texting communication feature with hotel staff, all my questions via text were answered within minutes. My family & I utilized the hotel parks shuttle bus for our 3 day stay, which was a lifesaver for those late park adventures given Rock the Universe. Another perk of staying at this resort is you can utilize you room key card for locker rentals for many of Universal and Island of Adventure theme park rides. I had mine on a lanyard and it was brilliant! I also had my park purchased merch sent from the park to my hotel and picked up in Luggage Services so I did not have to carry bags of merchandise during my park days! The atmosphere was cheerful and sunny, along with the Beach Boys music (my favorite) playing intermittently in the lobby. The food court, store, and Starbucks were conveniently located for use! The parking garage was walkable distance to and from the lobby. The hotel was clean, safe and very family friend! Surf's UP, because I cannot wait to stay here again next year! 10/10 recommend. *10/10- staff assistance (via text as well) *10/10- parking/shuttle bus convenience/ hotel perks (i.e merch sent to the hotel for you) *10/10- safe and family friendly location *10/10- hotel cleanliness, spacious rooms, and amenities available (aka STARBUCKS FOR THE WIN!)
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Jan 26, 2025Orlando it's just not worth it
Pool 5 stars. Always warm and clean Food 2 stars. Price and variety poor Front desk and check-in 1 star. housekeeping 1 star. constantly have to chase them to get anything done Location is good as restaurants in walking distance and short ride to park.
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Jan 15, 2025
Clean hotel but THIN WALLS!!
This hotel was clean and the staff friendly but I have NEVER stayed in a hotel with thinner walls. I understand this is a value hotel at UO but good grief, when you can hear the ppl in the next room sneeze that’s just too much. I did appreciate that there was no carpet in the room. I won’t ever stay here again. I will pay more for an upgraded Universal Resort Hotel.