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Hotel overview
Location
On-site at Universal Orlando Resort™Property information
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Hotel details
Hotel advisories
General policies & fine print
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Please note:
Dockside Inn and Suites does not provide the benefit of Universal Express Unlimited™ passes.
Benefits (restrictions may apply):
-Early Park Admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay™ one hour before the theme park opens. (Valid theme park admission required.)
-Complimentary transportation to all three theme parks and Universal CityWalk™
-Resort-Wide charging privileges with room key
-Complimentary delivery of merchandise purchased throughout the resort to your hotel
-Complimentary club-to-club access to select Universal CityWalk™ venues (age restrictions apply)
Ratings & reviews
TripAdvisor traveler rating
3095 reviews
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Feb 20, 2025LYING SCAM ARTISTS
Liars!!!!!!!!!! DO NOT STAY HERE. Rooms are dirty and the air conditioning doesn't work. I checked in and checked out 10 minutes later when we realized the room was dirty and the ac didn't work, the room also didn't look like the photos online, there were 3 beds in one room. No space for a pack and play for my daughter which sucks! I spoke to the front desk who asks a manager for a refund and she said when the 3rd party I books with asks for the refund they would approve it. NOPE!! They claim they never spoke with me at the front desk lol WHAT!! What's funny is I have a video of this conversation with me and the front desk, soooooo lying isn't going to get you anywhere, they denied my refund and now I will leave a review to warn other customers, They are liars,
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Feb 15, 2025Don’t hesitate to book
Amazing stay. Excellent value, don’t hesitate to book! We had a wonderful stay at Dockside for 1 week. We had booked a 1 bedroom for the 4 of us but received an upgrade at check in which got our stay off to a fantastic start. Room ready on arrival and situated next door to our friends. We purchased 2 refillable cups which I found to be a good price for the stay and the kids had fun making random concoctions of flavoured drinks! Food in Pier 8 had plenty on offer to suit everyone. Breakfast and lunch both nice. There were character meet & greets and we made use of Starbucks before heading to the parks. The bus service was great and the only one we ever waited for was a few minutes to Volcano Bay. Buses were readily available to pick us up at City Walk which made everything soooo easy. The pool was lovely and the kids had so much fun. The drinks were more pricey here but it was nice to take time out undercover for a game of uno during pool closures (lightening in the area) For the budget hotel option at Universal this hotel is an absolute must. Great location and we have all said we’d go back here rather than spend more at the others when this ticked all the boxes
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Feb 13, 2025
Would recommend and also stay again
First visit & pleasantly surprised! Beds really comfy, SO much space in the room only thing it lacked hugely was clothes storage specifically drawers Great kitchen area Room was clean Transportation to Universal great Staff all friendly Only used the pool once but my kids enjoyed it Only negatives - Could have done with 2 toilets in the 2bed suite (which sleeps 6!) Curtains didnt fully join so let in light Have read reviews about paper thin walls, i cant say this was an issue for us. Yes we heard kids running along the corridor and crying but i think that would happen in any hotel, its not down to poor building in my opinion Would definitely stay again
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Feb 08, 2025September Florida Stay
This is a great budget option for couples and young family - we stayed in a one bedroom suite facing the pool - very comfortable and clean Excellent location for visiting universal with shuttle buses arriving every 5 mins. Excellent food options - refill cups are really great value but remember you will need a different one for visiting the parks Stay here if you are the type to use it as a base and you eat out every night Iride trolley also outside the door - great for going up and down i ride - for anything else uber is great.
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Feb 06, 2025
Worst experience/Do Not Stay Here
Worst hotel experience and even worse customer service. It's a blame game between the corporation and the property. No one is willing to step up and take accountability. I have to dispute the charges with the credit card company because I am being charged unfairly for a room I refused to stay in. Issue at Endless Summer Resorts Orlando Dockside Inn and Suites.... I am very disheartened with the guest service I experienced at Endless Summer Resorts - Dockside Inn and Suites. At 1 AM I arrived at the hotel and checked in. When I went to my room, I noticed I had been given a 2 queen-bed ADA room. I reserved a 2 queen bed standard room. The major issue with this is I have two teenage kids and a sink outside the bathroom is essential. I immediately called the front desk and explained this to them. I asked for a room that met the standards of the room I reserved. I was informed there were none available. After inspecting the room more and taking pictures to prove it did not meet the requirements, I noticed the shower had not been cleaned. I took photos of this as well. At the front desk, I talked to Sydney Hare, the manager. She said there was nothing she could do (other than move me to another ADA room) that would not cost me additional money. I refused to be assigned to another ADA room and requested that she cancel my reservation. I was charged for one night's stay and $20 for parking. My vacation was ruined. The kids and I slept in our car that night because there was no point in getting a room somewhere else. After all, we had to be at Discovery Cove at 7 am and by this time it was already 3 am. Our vacation was completely ruined. This issue could have been easily resolved with the manager asking us to spend one night in an ADA room with the assurance that the remainder of our stay there would be in a 2 queen bed room that met our expectations. I reached out via mutiple emails/chats/phone calls and no one will resolve the issue.. Our vacation has already been ruined. We left after 1 day because we had nowhere to stay. At the very least I would like a refund of the $150+ I was charged for the one-night stay and the $20 I was charged for parking. I never stayed there or parked there. I would also like the room information corrected on the website for the hotel. According to the website all 2 queen bed rooms, including ADA rooms have a seperate bath and vanity. This is not true. Despite the room description on their website, all 2 queen bed rooms do not have a seperate bath and vanity area. Also the room was not clean.