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Hotel overview
Location
On-site at Universal Orlando Resort™Property information
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Hotel details
Hotel advisories
General policies & fine print
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Please note:
Dockside Inn and Suites does not provide the benefit of Universal Express Unlimited™ passes.
Benefits (restrictions may apply):
-Early Park Admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay™ one hour before the theme park opens. (Valid theme park admission required.)
-Complimentary transportation to all three theme parks and Universal CityWalk™
-Resort-Wide charging privileges with room key
-Complimentary delivery of merchandise purchased throughout the resort to your hotel
-Complimentary club-to-club access to select Universal CityWalk™ venues (age restrictions apply)
Ratings & reviews
TripAdvisor traveler rating
3071 reviews-
Found bedbugs in room
Our room had bedbugs. We found two of them and brought them to management. Their only offer at the time was for us to do our laundry there, and they would cover the laundry bill. We didn't feel comfortable taking our pillows and luggage back into our house. We had to replace our pillows, luggage, and a few other things. We didn't replace them with expensive items (pillows from Costco, suitcases from Burlington). All we asked was that the one night be refunded and our costs (under $300) be compensated. They are doing everything they can to ignore me, telling me on the phone that they can't help and I should email, but then ignoring every email I send. The room was fine until we found the bedbugs and I understand that this can happen, but the customer service doing everything they can to push me aside makes me never want to stay in any Loews hotel ever again. Terrible customer service.
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We can’t wait to return!!
We as a family were pleasantly surprised with our stay here, Upon arrival check-in was extremely easy and the staff were so helpful, We were given an option for a higher or lower room and we chose ground floor as my autistic son is scared of lifts, The room was situated right outside the pool so that was an absolute win for us! The room was extremely spacious and came with so many facilities, There were three double beds in the family room , separated into two separate rooms with a bathroom and a kitchenette, The housekeeping worked their butts off, we were given daily clean towels, plates, cups, cutlery, coffee, toilet rolls and shampoo, conditioners and soap and the rooms were always left immaculate, The salt soap is the most amazing thing and it honestly made my skin feel unreal!! Haha! Both rooms came with a large TV with plenty of channels to occupy the kids on the rainy days. The hotel offers so many different things, There is a large food court with plenty of variety and children’s meal deals, I recommend purchasing a refillable cup as the drinks can be quite pricey and we definitely got our moneys worth, There is a gym, plenty of seating area, Universal shops, a games room, a launderette and even vending machines, We hired a car at the hotel, which was very straightforward and easy and plenty of parking, The pool is the best part of the hotel, it’s large and very spacious, there is plenty of seating, there is a sandpit to occupy the kids and the pool has plenty of different depths, it even has underwater music coming from the pool bar, There are plenty of drink options at the pool bar and the atmosphere is brilliant, they really take safety into consideration there with lifeguards continuously on duty. We spent all day every day here when we weren’t at the parks . They offer free towels and it’s very straightforward to collect, and return when finish, The hotel offer free shuttles to and from the parks and the shops, it’s very straightforward and they are very frequent . There were meet and greet at the hotel where my children met character characters, and it really made the hotel experience feel special. There are plenty of shops and restaurants within walking distance on the days where you don’t fancy eating at the food court, we often found ourselves at Dunkin Donuts as it’s 5 minutes away, but there is a Starbucks at the hotel. We also ordered takeaways to the hotel. It was very easy and straightforward to do. I absolutely love the security of the hotel, you need your key card to get into most places and I find that really reassuring, also everyone gets their own individual cards to keep with different characters on. I think it’s a lovely touch. I cannot fault this hotel at all, the price, the atmosphere, the staff , everything was 5* in our opinion and I would 100% return and so would my children Thank you so much for an amazing day x
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Entirely average and not bad
Stayed here for our family vacation to universal and it's not a bad hotel. The room was clean and as comfortable as your average hotel could be. The bathroom was tiny, there wasn't enough room for the door to open if you were behind it. The staff was very nice and friendly. Finding our room was not fun, there are no signs for the tower 1 elevators and it took us a WHILE to find them. The parking situation was bad, not convenient to rooms and costs $20/day. Overall everything was perfectly fine, not perfect.
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Perfect Universal location!
Under $30 Lyft from MCO. Swift check in. Starbucks is always a bonus on site. Rooms spacious, light and clean, comfy beds and clean towels every day. Large foyer and food section, free water and ice from the refill station . Bit cold to try the pool but looked amazing and clean area. Perfect location to universal and never waited for a shuttle they are a plenty back & forth. Walgreens up the road 5 min walk, 7/11 round the corner but have your wits about you that way as we encountered an aggressive local appeared out of no where and you might get intimidated and this was 10am. Food on site was ok, pizza was the best! We shuttled most times down to city walk for food on an evening. There was noise occasionally through the walls/floors but didn’t interfere with our sleep and certainly wasn’t enough for us to complain. We reported the smell of burning on our floor , and the staff were up in seconds, still unsure what it was but gone the next day. We got Ubers/lyfts to vinelands and Disney springs and all under $30 one way. All in all great hotel and great location for universal. Would highly recommend!
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Average hotel stay.
Room was fine and clean. Friendly staff. They do not offer a king size bed which I would have preferred. Walls were paper thin with loud banging randomly. Pool is nice but not deeper than 1 meter. Food court/cafeteria was somewhat overpriced even for hotel food in tourist area.