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Best staff and experience!!
I just came back from an overnight “staycation” in NYC with my husband and two young sons. We picked the Thompson because we are Hyatt members and the location was great by Central Park, museums, etc. I haven’t stayed in an NYC hotel in years. I was so so pleasantly surprised and the Thompson exceeded my expectations! The staff was so kind, positive, happy, and made us feel so welcome! From the bellman to the room service delivery man, front desk, and car valet. I’ve lived in NYC for 15 years and travelled extensively and this is the friendliest staff I’ve ever encountered. The room was lovely, beds super comfortable, and quiet for such a busy part of the city! I never write reviews but I had such an amazing experience I had to give praise where it’s due. Thanks Thompson hotel and Hyatt!
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WONDERFUL experience in NYC
I cannot say enough great things about ALL the staff at the Thompson Central Park West. From the front desk, concierge, housekeeping, bellhop, restaurant staff and concierge - everyone wanted to help and really showcase all that NYC has to offer. Room was ready early, it was made extra special for a birthday celebration, comfortable bed, awesome pillows, daily housekeeping with replenished water - we simply loved it and cannot wait to come back and see more of NYC. Location is ideal, walk to park, restaurants, shopping, subway. Simply perfect. Thank you!
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Terrible check in experience
The treatment I received as a lifetime globalist was truly shocking. I was denied access to their lounge and the front desk director, Adedayo Adeniyi, refused to come out to the front desk to explain. Very rude. Will never come back to this hotel ever again.
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Inadequate for the price
A decent sized room, and decent food. Not worth the price at all. Would expect better quality service from the staff at an institution half the size and half the price. Also took a holding deposit for the room which they're yet to pay back - staff really are lacklustre.
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Awesome experience!
I was in NY for bussiness, a short 15 minute walk from my office which was great! The hotel is great, and the staff are very friendly and helpful! I had a great meal at the Partners restaurent which also had live singer. I also had a few in room dining evenings, the grilled cheese sandwich and soup was delicious! Overall I had a great experience and stay!