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Good location, bad hotel
The hotel itself was fine, but I wouldn’t call it luxury and the food prices were inflated for the quality of the food. Walls are quite thin and I was woken up at least once a night to noises, including one time someone was repeatedly knocking on a neighboring door at 3:30 am in the morning. Unsettling as someone traveling with a small child. Service was lacking, both at check in and check out. There is a $40/night destination fee, which is not advertised and was not flagged at check in. That is a very large fee to hide in the fine print and the woman at checkout was insanely snarky when I complained about the fee sprung on me at the last minute. Location is great, but there are other hotels in this area that provide better quality and service at the same price point. I will not stay here in the future.
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My New Favorite NYC Hotel. Highly Recommend
This is my first time at a Thompson property and it won’t be my last! I had a wonderful experience . Everything was pretty close to perfection. The location is outstanding. The hotel is steps from Central Park, great restaurants and museums. The lobby and bar are chic, stylish and quiet enough to have a conversation. My room was both roomy and cozy. The bed was extremely comfortable. The bathroom toiletries were high-end. The staff treated me like a queen. A big shoutout to the hotel manager Halida and Jackie at Exhale spa. These lovely ladies made my weekend away truly special. I would like point out that the bathrooms in the guest rooms are small. It didn’t bother me but if you’re looking for a luxurious bathroom then this probably isn’t the hotel for you. Already planning another stay at the Thompson Central Park. Next time, I’m bringing my dog and best friend.
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Great stay in NYC!
We had an excellent stay at Thompson Central Park. The location could not be better to explore the city. The staff were welcoming and very helpful. The rooms were comfortable, and provided us a place to relax and rest after busy days exploring the city.
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Almost Great, But Beds Ruin It
Overall, a very good hotel. Thoughtfully designed rooms that have a much more interesting theme/decor than most standard hotels. I really appreciated the dual shower head - one rain head, and one handheld. I did not like the half glass shower wall with no door - just put the rest of the glass on so the whole bathroom doesn't get wet! I really liked the Nespresso Vertuo being the in-room coffee machine. It's so much better than a Keurig or drip machine. The service was great. The front desk staff, concierge, and bell hops were all excellent. We had to wait about 10 minutes upon arrival for our room to be ready since I had requested no feather products, and they gave us $50 hotel credit for that small inconvenience. The location is very good for NYC - lots of great places to eat and things to see and do within easy walking distance. There is a subway station a block away, and several bus stops are within a 5 minute walk. I would love to make Thompson Central Park my go-to NYC hotel, but there was one major issue that prevents me from doing so - The beds! They were very uncomfortable and I did not get good sleep. The mattresses were extremely firm to the point that my arm and hip felt sore since I sleep on my side. If they could replace the mattresses, this would be a five star hotel for me.
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Relaxation in a Busy City - Amazing Hotel!
From the moment we arrived, our bags were whisked away before we even stepped out of the taxi. Despite checking in at 10:30 a.m., our room was ready in less than half an hour. Eddie at the front desk greeted us with warmth and exceptional helpfulness, and we were delighted to have his assistance again at checkout. The room was pristine and modern, complemented by the discreet housekeeping staff who thoughtfully provided two bottles of water daily. The hotel was steps away from Central Park, Carnegie Hall, and Times Square, making exploring effortless. We enjoyed lunch at Parker’s, where although the food took longer than expected, the waiter kept us informed, and the dishes were absolutely delicious. With its welcoming service, spotless rooms, fantastic food, and central location, we highly consider returning for another stay.