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2106 reviews
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Feb 21, 2025Incredible Westin St Louis team
The staff here are the best of the best, as they are in most Westin/Bonvoy properties. We've stayed here before and have always enjoyed our stay not just because of the hotel itself but because of the team - this trip of particular note were the willing efforts of Lexi, LaKeira and Terry who made our stay completely enjoyable. We will definitely be back! Great work Westin St. Louis team!!!!!!
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Feb 01, 2025
Jocalyn is the best
The room was amazing, very clean and comfortable. The next morning I went to the dining area to get coffee and was extremely impressed with Jocalyn and her customer service pleasantries. Very nice to see this type of customer service in a hotel.
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Jan 04, 2025
Westin St Louis MO
This was my best experience at a Westin. Courtenay was the best Valet. The city was calm. The People was friendly. If you're in the area or passing through its well worth the stay. If the weather was warmer there would of been more people out. Try a tour of the city in Golf Carts.
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Jan 03, 2025
Great from the moment we arrived!
The St Louis Westin was excellent, as we have come to expect from all Westin properties! From the moment we arrived, Mico the valet was helpful and efficient and set a great tone for the whole stay. The breakfast was phenomenal and the large spacious rooms topped off the entire experience.
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Dec 11, 2024
Thank you, Kiera! You were exceptional!
I am here to praise Kiera Jones's outstanding professionalism and caring spirit. On September 21st, I received news that my grandmother had passed away, and I needed to contact my mother who was staying at The Westin St. Louis for a work training. You can only imagine the sadness and fear that I had in telling my mother who was alone on work travel that her mother had passed away. I called from Arlington, TX, and was greeted by Kiera Jones via phone. She was nice, patient, and comforting as I tried to contact my mother. I asked her to perform a wellness check on my mom as she was unaware of the news at the time but I needed someone to "care" for her and just be human for a moment as I was about to share the passing of my granny via phone. There were so many emotions occurring but Kiera was so understanding, helpful, and patient. She led with humility and grace. I sincerely want to say that I am extremely grateful for this young lady's willingness to go above and beyond to care for my mother (Westin guest- Marilyn Hudson) during this difficult time. Kiera dropped off some essentials for my mom (bottles of water, etc) to ensure she had what she needed. Kiera is a stellar employee and I want to ensure that your management team honors this young lady's work and commitment to the Westin's Guest Experience. Kiera if you read this, THANK YOU SO MUCH, and may God Bless You!