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2112 reviews
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Mar 30, 2025Walking distance to Busch stadium!
Great atmosphere! Great location for a Cardinals game, Busch stadium is across the street! Rooms are big and clean! Bed is comfortable! Bar had a great atmosphere and great selection of drinks. Bartender, Dawn, was amazing! She was smiling all evening and super friendly, she was making everyone have a great time! Food was great, had the tater tot nachos and pizza for dinner. Breakfast- biscuits and gravy and omelette- huge servings! Will definitely stay here again!
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Mar 30, 2025Disappointed
Really bad experience, dated and quite frankly smelled. Lobby had no air conditioning and was very hot. Room was bad, shower didn’t work, handles falling off doors and the wood around the door was damaged liked someone tried to pry it open. Executive lounge had no water. Just overall bad for an expensive Marriott. Manager did give us some points and comped the parking but the property isn’t great.
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Mar 29, 2025
Managers and Staff know how to provide excellent service for guests
I travel a lot for business. The Manager, Lakeira at Westin STL went above and beyond. She should be commended for her people skills (which cannot be taught). She truly has a gift of managing people and the staff respects her. This hotel is right across from Busch Stadium. Lakeira takes ownership of any issue and gets it taken care of. The customer service from the front desk, valet and the bar staff was top notch. The bar manager (she has red hair) did not get her name, was kind and assisted any of her staff as necessary vs. sitting and watching things and she interacted with guests as well. I stayed 2 nights, food was great, and the service at this Westin STL hotel was excellent. They care about the guests and their experience. My room was clean and although I did not use housekeeping services they were very friendly when I did see them. I stayed in early March 2025. I am going back to this exact property next week for 2 more nights on business because of the Managers, staff and the experience.
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Mar 20, 2025
Best staff in St. Louis
Amazing staff all around. From valet, front desk, room service, and especially the restaurant staff.... we have nothing but great things to say. Two particular people to mention... Raz and Glenn. Just wow! I have been a bartender for 19yrs, and been in the service industry since I was 15, and was blown away by their kindness and professionalism. Thank you to the entire hotel for such a great experience! We will return!
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Mar 13, 2025Quick stay
Three days business meeting during the week. Found the facilty and room clean and spacious. Friendly and engaged staff in all areas of property. Looking forward to returning next time I'm in St. Louis. Proximity to ball park would be huge plus when season kicks off.