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822 reviews
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Feb 25, 2025Awesome experience
Fantastic stay high quality great rooms and great customer service I will say again best experience I’ve had in awhile shimere was fantastic in explaining everything and gave just a warm welcome upon arrival she just is great customer service in the flesh. The restaurant was amazing with good food and everything just accommodating
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Feb 23, 2025Used to be better
Not what we expected. This hotel used to be 5 star now it’s just a basic hotel. Bars not open and charge for parking. Nothing special about the place or location. Bed is comfortable thankfully that hasn’t changed and shower was nice. Very low grade toilet paper that sticks to you and is thin, kind of gross. Very loud and doesn’t seem private.
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Jan 25, 2025
AVERAGE CONFERENCE HOTEL
This property rests in a business park with one entire end dominated by office space and incapsulating a really unique, tropical, glasshouse that is used as an event venue and business common area. There are the standard ballrooms and meeting rooms. Positioned as it is, the hotel is a bit tired - from linens to fixtures to plain old "fit and finish" there is standard wear and tear that is reaching that point where the price for a night is becoming mismatched from the quality of the experience. If you are a business traveler, you are familiar with similar properties. The staff is a mixed bag for a Westin - had wonderful interactions with housekeeping and desk staff - not so much with dining staff who seemed to find guests a burden to be endured. Arriving at brunch with 30 minutes to spare the pressure was definitely on to get to the buffet, load up, and get out. While I understand that, I also know that if you are going to serve food up to a closing time, then there has to be a reasonable expectation that someone might still enjoy their coffee for a few minutes after closing. Overall impression - not quite at the level one expects for a Westin, but if I had to attend another event here, I would certainly stay.
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Dec 27, 2024
Fantastic, wonderful, great!
I've read the reviews at the Westin Southfield for years and was always concerned about staying at this Westin, what a wonderful surprise! The staff to the accommodations were exceptional for my wife and I, especially the heavenly bed, we will be back. A special shout out Latrice Smith, in all our travels to Marriott properties before and after the pandemic, Latrice was far and away the best front desk individual we've encountered. We have stayed at over 600 Marriott properties over the last 10 years, she's simply the best. We recommend without any reservation this Westin when visiting the Detroit Metro plication area. Russell & Jeanine Sheppard
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Dec 23, 2024
I love this place!
The Westin Hotel is one of THEE BEST of hotels under Bonvoy!!! This hotel is special to me because it was where I would reside to provide adequate healthcare for my Dad who passed away before the 2025 Holiday Season, and it was where he found comfort spending time with me prior to his transition. Several of my friends, family members, and travel industry colleagues (government and airlines) have had the genuine pleasure of residing here at the Westin Southfield, and it is our consensus that our stay here is by far in large the place to return to for ALL four seasons! The energy at the Westin Hotel is festive, and Joy in the restaurant serves with grace and a smile. The fountain display in front of the hotel is soothing to the heart and soul after a long tiresome day of work or play. The pool is clean and fun! The front desk staff is par excellent, and the leadership of their General Manager, Lance Misner keeps the wheels greased as the speed and efficiency of this locomotive of a hotel chain continues to excel on the highest levels! The Customer Service at the Westin Hotel is exceptional! I’m a very particular person, and a world traveler that has been to all seven continents, and I (along with countless others) can attest to their excellent performance as a genuinely pleased guest! Sent from Yahoo Mail for iPhone