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Hotel overview
The Westin Michagan Avenue Chicago located on Chicago's famed Magnificent Mile, is steps from Lake Michigan, Michigan Avenue restaurants and premier Michigan Avenue shopping. We are also within walking distance to the midwest's most popular tourist and leisure destinations, Navy Pier. Get immersed in the unique culture of Chicago and let The Westin Michigan Avenue transcend your next visit to the Windy City.
Location
North Michigan AveProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3136 reviews
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Nov 16, 2024Excellent stay
April was outstanding at the front desk. She provided information on the amenities that the hotel offered. She remembered my name and had such a pleasant attitude and great smile. I was ready to recruit her for her top-notch service. Thank you April for your spirit to serve!!! ***Don’t forget to try the desserts here… WOW, they are AMAZING!! Also, the heavenly beds, you will not want to get up!
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Nov 15, 2024Birthday Ruined at The Westin Michigan Avenue Chicago: My Worst Experience as a Marriott Bonvoy Member
I booked The Westin Michigan Avenue Chicago expecting a memorable stay for my birthday, trusting in the Marriott Bonvoy standard, of which I am a member. What I experienced was disappointing and frustrating from the beginning. Upon check-in, I was informed of a mandatory $25 USD daily charge that had never been mentioned during the reservation. This amount could only be used within the hotel and, to my surprise, was not cumulative, which meant that each day I was forced to spend exactly that amount, whether I wanted to or not. Moreover, it always ended up being more, between $27 and $29 USD, and this excess did accumulate on the bill. Even if I didn’t want to consume anything on a given day, I couldn’t use the leftover balance the next day, which was unnecessarily complicated and frustrating. This situation marked the beginning of a bad experience, but I accepted it because it didn’t make sense to look for another hotel at that point. Months earlier, I had exchanged emails with the Econcierge to see if it was possible to get an upgrade since it was my birthday. He mentioned it would depend on availability but that they would try to do it. However, my room on the 5th floor was far from an upgrade: the mattress squeaked, the sheets were old, the sofa was broken, the light switches looked like they were from the 80s, the hinges were bent, and there was no attention to detail that I would expect from a Westin. Additionally, the noise from the street was constant, to the point of making it impossible to get a decent night's sleep. This is embarrassing to mention, but every time the guest in the neighboring room went to the bathroom, I could hear everything, which added to a very uncomfortable experience. I have videos of the squeaky mattress and photos of the broken sofa, the deteriorated bathroom, and the constant noise to show the terrible condition of the room. To make matters worse, when I tried to connect to the WiFi, I discovered that the internet had an exorbitant price of $18.95 USD for standard and $21.95 USD for premium, in 2024. For a hotel of this category, not offering free WiFi is unacceptable, so I called the front desk in frustration, and they told me to enter my name and room number to use it. However, the poor information about whether I would be charged only added to my discomfort. This was yet another example of hidden costs that make this hotel fall short of even the minimum expectations. The overall service was poor. One of the days, there was no cleaning service in the room, and the hotel hallways and doors were dirty and poorly lit, giving me the impression of a severe lack of maintenance. Again, I have photos that back up this lack of cleanliness and maintenance, and I include them in this review so that other travelers can judge for themselves. At the hotel café, I was informed that I couldn’t pay the difference when exceeding the $25 USD limit on a purchase; everything was automatically added to my account. Additionally, the $25 USD was non-cumulative, so if I didn’t use the full amount in one day, I couldn’t roll over the remaining balance to the next day, which was frustrating and manipulative, forcing me to consume daily at the hotel. Frustrated, I spoke to the manager to try to clarify this situation and express how uncomfortable this system was. However, she confirmed that each excess would accumulate with no option to adjust the bill at the moment and that the $25 USD would continue to be non-cumulative for future days. This approach only increased my annoyance, to the point of fearing that even the courtesy coffee in the room would be charged, given that I had already faced several unpleasant surprises on the bill. This experience ruined my birthday and my trust in Westin, a hotel that promises much but delivers very little. I chose this hotel because of the Westin name and its location on the Magnificent Mile, the best area in Chicago, expecting a quality stay, but it was nothing short of a nightmare. If you’re looking for a better option on the Magnificent Mile, I can confidently recommend the Residence Inn Chicago Downtown Magnificent Mile: it’s a few blocks closer to the Bean and the architecture tour, offers included breakfast, and the staff genuinely cares about details and provides friendly service. Plus, for Starbucks lovers, this hotel is right next to the Starbucks Reserve Roastery.
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Nov 14, 2024Resort fee is insulting to customers.
Adding a daily $25 resort fee when I am staying for business is a scam. I am not on holiday having fun. I am here to work, not visit museums. There is no way to use the benefits so it is just an unavoidable charge on top of an already high room charge. Either be honest and put your prices up or get rid of it. The hotel itself is fine. The location is good but the interior is looking old and tired and desperately needs a refresh to get it back up to a Westin standard.
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Oct 29, 2024Awesome location and a great view from our hotel.
A great location close to everything and very easily accessible from airport via city train. It's walking distance to lots of great shops , parks, and restaurants. We had a lake view room and it was awesome. It needs updating as far as the carpets and the paint. Service was awesome and every one from the register to the restaurant and the lounge were very welcoming. Thank you Nicole for making our stay memorable. Will definitely come back if we come to Chicago again.
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Oct 28, 2024
Amazing Marathon Experience
Stayed in The Westin Michigan Avenue for 5 nights as my husband was running the Marathon. From the moment we checked in we were made to feel so welcome, my husband received a marathon goody bag which was such a thoughtful gesture. Our room was large, clean, comfortable and suitable for a family of 4. On the second floor there was a marathon station for the use of all runners with healthy drinks and snacks, cow bells for supporters and also recovery compression stations. On our return to the hotel after completing the marathon we were met by a cheer squad welcoming all runners back to the hotel. Thank you to the Westin Michigan Avenue for making our stay in Chiacago such a wonderful experience and if we are ever lucky enough to get back Chicago we would definitely want to stay again.