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Hotel overview

Situated along legendary Ka‘anapali Beach, The Westin Maui Resort & Spa, Ka’anapali is a picture-perfect tropical escape surrounded by mountains and glittering seas and provides a haven of pure relaxation. The 759-room resort abounds with ways to rejuvenate from the resorts 87,000 square-foot aquatic playground, world-class restaurants, cultured entertainment and thrilling activities.  Shopping at neighboring Whalers Village and championship golf are just steps away. Key resort features designed to provide a blissful balance include in-room comforts such as Westin’s Heavenly Bed, uplifting renewal at the Heavenly Spa by Westin healthy and delicious dining with oceanfront settings and Westin Kids Club. Lush gardens and cascading waterfalls provide the perfect backdrop for an island wedding. It is the place Where Heaven and Aloha Meet.

Location

Kaanapali - Beach
Kahuhuli, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - West Maui Airport (JMH) : 4 miles

Property information

Year Built: 1973
Last Renovation: 2013
Accessible rooms: 22
Air conditioned guest rooms: 759
All rooms non-smoking: 759
Floors: 11
Total rooms: 759

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $50 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory The social space in Ka‘anapali is open to resort guests and community. It features a state-of-the-art arcade, duckpin bowling, Topgolf Swing Suites, and virtual reality stations, offering diverse entertainment options. With over 50 video and arcade games, it ensures fun for all ages. Curated food and beverage offerings make it an ideal spot for friends and family to gather. Designed for both locals and visitors, it provides a unique, engaging experience for meeting, playing, and savoring moments
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $49 (Plus Taxes) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Daily Resort Charge and Inclusions

. Lei Greeting for 2 guests upon arrival 

. Two Souvenir Water Bottles and Westin Maui Logo Bag upon arrival 

. One Time Welcome Cocktail for two 

. Daily Beach Yoga 

. Daily Shuttle Service with Multiple Route Offerings (Shuttle schedules available from the Front Desk or Concierge team 

. Enhanced WiFi access 

. Daily Hawaiian Crafts/Hawaiian Programming such as: Language Lessons, Hula Show/Lesson, Bird Handling, Fish Feeding, Ukulele Lessons, etc. 

. Complimentary Photo Session with Digital Photo (1 Time Only) 

. Access to Game Room – Air Hockey, Table Games (Reservations available on QR Code) 

. Added: Daily Chase the Sunset Kava Toast Ceremony for 2 

. Removed: Daily Movie Theatre Access (Reservations available on QR Code) 

. Removed: Local and toll free calls up to 60 minutes 

BonVoy Silver, Gold, Platinum, Titanium and Ambassador level Guests; Daily Rental of guest's Choice of Go-Pro or Binoculars.
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 6770 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Definitely not worth the price point.

    We came here with our two kids (7 and 9) and although there are nice elements to this hotel, we will never stay here again. The pros are that the ponds and pools are beautiful and well-maintained. There are gorgeous views along the boardwalk and the beach is perfection. Definitely the best aspects of the resort. On the other hand, the service is average at best. At check-in, the hosts seemed unhappy to be there and you feel like another cog in the assembly line. I get this happens at hotels but for this price point, this shouldn't be happening. We woke up around 5 am every morning to delivery trucks beeping as they were delivering product to Whaler's Village (right next door). We brought it up to the front desk and she just stared at me awkwardly. I then later check reviews online only to see its a common problem. If you are looking for a quiet and laid-back Hawaii experience, this is not your place. Once you exit elevator, it feels like you're in a busy shopping mall back in the states. There are people everywhere with long lines for just a simple coffee. Again, I get certain hotels are like this and that's fine. But if rooms are *starting* at $700-$800/night, you better be delivering. Crowds are common, especially in touristy places, but then your service should be top-notch since that can be controlled.

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location on Maui!

    We have stayed on Maui several times. This was our first stay at the Westin. Resort on Ka’anapali beach. The location was great! It’s right on the beach, with a couple nice pools. Our room was lovely, with beach views. Service throughout was excellent. I loved being right next to Whalers Village, with the great dining options there, and plenty of shops.

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Truly a five star resort on the west of Maui

    Excellent staff, beautiful rooms and amazing amenities. This is a five star resort. We made a couples trip to Maui the week prior to Christmas in December 2024. This was our first time in Maui and we are so grateful that we selected this property. As a Marriott Bonvoy Lifetime gold member we were able to upgrade our room to a premium ocean view and it was worth the additional cost. We were surprised and very impressed with how friendly the staff were and how accommodating they were to our needs. The poolside bars and restaurant dining facilities were impeccable, and the food and drinks were excellent. On the last night of our stay, we participated in the luau festival at the Westin, and the show was incredible. It was professionally choreographed and full of adventure. The luau buffet was top-notch as well as the included cocktails. I hope that we can fit a trip back to the Westin Kaanapali resort and spa again next year.

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    You'll need to mortgage your house!

    Expensive!! Food is outrageous on-site, but it is Hawaii. Bed was good, shower was good. Westin has a good reputation and this hotel certainly lives up to that. Pet peeves? Don't post a deck chair policy all over the place and then don't have it implemented. Hire someone other than teenager girls to walk around (we only saw one twice in 6 days and we spent a lot of our time at the pool!). Good grief. Late checkout policy SUCKS. As a Bonvoy member, I called ahead and requested a late checkout at 2, as a result of an email I received from Bonvoy. The lady took my info and added it to my reservation. Got here and was told I have to check on our leave date. Tried again the night before so we could make plans...nope. On the day we were checking out, we were told they could move it to noon but after that it was $100 per hour. NEVER HEARD of that before, even though we'd asked about it THREE other times.

    Mar 20, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst service ever for a Marriott property

    I am giving a 1 star review to this hotel due to service (or lack off) provided by the hotel staff. The check-in took more than an hour because there was only 1 person working the front desk at 5 PM (when the regular check in time is 4pm). Same experience when trying to get towels. The towel rack is supposed to close at 6pm, but they were closed at 5:45pm. Once you head to the concierge for the towels, they tell you that they can’t help you and that you need to talk to front desk. Poole are open until 10pm, but you can’t get towels post 5:45pm or even earlier depending on the mood of the staff. We had the same issue with the hotel staff across the board, its restaurant staff, concierge , front desk or anyone at the hotel.

    Mar 15, 2025