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Hotel overview

Situated along legendary Ka‘anapali Beach, The Westin Maui Resort & Spa, Ka’anapali is a picture-perfect tropical escape surrounded by mountains and glittering seas and provides a haven of pure relaxation. The 759-room resort abounds with ways to rejuvenate from the resorts 87,000 square-foot aquatic playground, world-class restaurants, cultured entertainment and thrilling activities.  Shopping at neighboring Whalers Village and championship golf are just steps away. Key resort features designed to provide a blissful balance include in-room comforts such as Westin’s Heavenly Bed, uplifting renewal at the Heavenly Spa by Westin healthy and delicious dining with oceanfront settings and Westin Kids Club. Lush gardens and cascading waterfalls provide the perfect backdrop for an island wedding. It is the place Where Heaven and Aloha Meet.

Location

Kaanapali - Beach
Kahuhuli, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - West Maui Airport (JMH) : 4 miles

Property information

Year Built: 1973
Last Renovation: 2013
Accessible rooms: 22
Air conditioned guest rooms: 759
All rooms non-smoking: 759
Floors: 11
Total rooms: 759

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $50 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory The social space in Ka‘anapali is open to resort guests and community. It features a state-of-the-art arcade, duckpin bowling, Topgolf Swing Suites, and virtual reality stations, offering diverse entertainment options. With over 50 video and arcade games, it ensures fun for all ages. Curated food and beverage offerings make it an ideal spot for friends and family to gather. Designed for both locals and visitors, it provides a unique, engaging experience for meeting, playing, and savoring moments
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $49 (Plus Taxes) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Daily Resort Charge and Inclusions

. Lei Greeting for 2 guests upon arrival 

. Two Souvenir Water Bottles and Westin Maui Logo Bag upon arrival 

. One Time Welcome Cocktail for two 

. Daily Beach Yoga 

. Daily Shuttle Service with Multiple Route Offerings (Shuttle schedules available from the Front Desk or Concierge team 

. Enhanced WiFi access 

. Daily Hawaiian Crafts/Hawaiian Programming such as: Language Lessons, Hula Show/Lesson, Bird Handling, Fish Feeding, Ukulele Lessons, etc. 

. Complimentary Photo Session with Digital Photo (1 Time Only) 

. Access to Game Room – Air Hockey, Table Games (Reservations available on QR Code) 

. Added: Daily Chase the Sunset Kava Toast Ceremony for 2 

. Removed: Daily Movie Theatre Access (Reservations available on QR Code) 

. Removed: Local and toll free calls up to 60 minutes 

BonVoy Silver, Gold, Platinum, Titanium and Ambassador level Guests; Daily Rental of guest's Choice of Go-Pro or Binoculars.
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 6758 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Stay

    I have been coming to this hotel for many years. First time I was a teenager and it was the Maui Surf. We haven’t been in five years and were absolutely happy with our stay. Even watched whales from our room! The staff is gracious, friendly and helpful.

    Jan 22, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Westin Maui Resort

    The perfect retreat. Elegant, clean & upscale. The Westin is a beautiful property, excellently maintained with attentive staff. The only drawback is that the adults only area is FULL of families and small kids. Many people informed the staff of the constant disruptions but nothing was done. Not the peaceful getaway we were hoping for.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Half half

    Not sure how I feel about our trip with our family of seven. We got to the resort super late because we had 2 delayed flights. My husband is a Platinum-soon to be Titanium- Marriott Bonvoy Elite member. We had requested 2 connected rooms or at least close”. We got rooms on the 7th and 11th. Typically we get nice upgrades like a Partial or Full ocean view room-but nope, they don’t do that here. At check-in, I asked if there’s a lounge with coffee/etc. like other Marriott properties and she insisted that they don’t have that here. Typically we get access to a lounge with quick bites, but nope I was told they don’t have that here. They told me to keep coming back and trying. I was relentless and kept coming back to ask for a better room. Finally 2 days later we were able to snag an ocean view room (should be called half/partial ocean view) in the Ho’okupa tower (for a hefty difference in price) which is the only tower that has access to the Lanai lounge that I had no idea about. The Lanai lounge has small bites for breakfast and dinner and snacks/coffee/drinks throughout the day. I’m kind of annoyed by the treatment we got at this resort. Since we had 2 rooms, some of us were excluded from the Lanai because we didn’t have the other room in the Ho’okupa tower. This is not what we are used to at all. I understand the hotel was at capacity but we reserved back in September. Treatment was completely unfair and not typical for Marriott Bonvoy. They sometimes made us feel completely inadequate. As far as the hotel itself, it’s okay. Rooms are nice, not the best we’ve stayed at. There’s a Mahele Market for coffee and breakfast items. Whaler’s village is next door which has tons of shops, some restaurants, and nice to walk at night. We have also stayed at the Maui Ocean Na’nea villas and I’d say that this resort has more dining options nearby and better pools. Not sure I’d stay here again after the treatment we received. Next time we will stay somewhere in Wailea!

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible service

    This was the worst experience I ever had in my life. Horrible experience I never had worse customer service in my life. The money that they charge does not warrant the lack of accommodation to the hotel guest. Being that I have a special diet they refused my food while my uber driver was trying to speak to the manger and hand her phone to her she refused to touch anything from my uber driver. They are completely rude to guests and have no accountability or manners when dealing with one. I have gone down to the front desk multiple times and each time the person behind the desk was even worse than the last. Tell me how you charge so much money without having any hospitality? I would never stay here again not if you paid me.

    Jan 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved this place! Great for families!

    This place is gorgeous from the moment you walk through the entrance. So many pool options, beach right out the property walkway, comfortable beds. Rooms a little tight and of course everything is overpriced but this is really the best resort we have been to in awhile for families. Slides, caves, basketball hoop, water area for kids! So fun! Must visit as it’s also right next to whalers village for shopping

    Dec 28, 2024