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Hotel overview

Situated along legendary Ka‘anapali Beach, The Westin Maui Resort & Spa, Ka’anapali is a picture-perfect tropical escape surrounded by mountains and glittering seas and provides a haven of pure relaxation. The 759-room resort abounds with ways to rejuvenate from the resorts 87,000 square-foot aquatic playground, world-class restaurants, cultured entertainment and thrilling activities.  Shopping at neighboring Whalers Village and championship golf are just steps away. Key resort features designed to provide a blissful balance include in-room comforts such as Westin’s Heavenly Bed, uplifting renewal at the Heavenly Spa by Westin healthy and delicious dining with oceanfront settings and Westin Kids Club. Lush gardens and cascading waterfalls provide the perfect backdrop for an island wedding. It is the place Where Heaven and Aloha Meet.

Location

Kaanapali - Beach
Kahuhuli, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - West Maui Airport (JMH) : 4 miles

Property information

Year Built: 1973
Last Renovation: 2013
Accessible rooms: 22
Air conditioned guest rooms: 759
All rooms non-smoking: 759
Floors: 11
Total rooms: 759

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $50 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory The social space in Ka‘anapali is open to resort guests and community. It features a state-of-the-art arcade, duckpin bowling, Topgolf Swing Suites, and virtual reality stations, offering diverse entertainment options. With over 50 video and arcade games, it ensures fun for all ages. Curated food and beverage offerings make it an ideal spot for friends and family to gather. Designed for both locals and visitors, it provides a unique, engaging experience for meeting, playing, and savoring moments
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $49 (Plus Taxes) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Daily Resort Charge and Inclusions

. Lei Greeting for 2 guests upon arrival 

. Two Souvenir Water Bottles and Westin Maui Logo Bag upon arrival 

. One Time Welcome Cocktail for two 

. Daily Beach Yoga 

. Daily Shuttle Service with Multiple Route Offerings (Shuttle schedules available from the Front Desk or Concierge team 

. Enhanced WiFi access 

. Daily Hawaiian Crafts/Hawaiian Programming such as: Language Lessons, Hula Show/Lesson, Bird Handling, Fish Feeding, Ukulele Lessons, etc. 

. Complimentary Photo Session with Digital Photo (1 Time Only) 

. Access to Game Room – Air Hockey, Table Games (Reservations available on QR Code) 

. Added: Daily Chase the Sunset Kava Toast Ceremony for 2 

. Removed: Daily Movie Theatre Access (Reservations available on QR Code) 

. Removed: Local and toll free calls up to 60 minutes 

BonVoy Silver, Gold, Platinum, Titanium and Ambassador level Guests; Daily Rental of guest's Choice of Go-Pro or Binoculars.
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 6769 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    You'll need to mortgage your house!

    Expensive!! Food is outrageous on-site, but it is Hawaii. Bed was good, shower was good. Westin has a good reputation and this hotel certainly lives up to that. Pet peeves? Don't post a deck chair policy all over the place and then don't have it implemented. Hire someone other than teenager girls to walk around (we only saw one twice in 6 days and we spent a lot of our time at the pool!). Good grief. Late checkout policy SUCKS. As a Bonvoy member, I called ahead and requested a late checkout at 2, as a result of an email I received from Bonvoy. The lady took my info and added it to my reservation. Got here and was told I have to check on our leave date. Tried again the night before so we could make plans...nope. On the day we were checking out, we were told they could move it to noon but after that it was $100 per hour. NEVER HEARD of that before, even though we'd asked about it THREE other times.

    Mar 20, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst service ever for a Marriott property

    I am giving a 1 star review to this hotel due to service (or lack off) provided by the hotel staff. The check-in took more than an hour because there was only 1 person working the front desk at 5 PM (when the regular check in time is 4pm). Same experience when trying to get towels. The towel rack is supposed to close at 6pm, but they were closed at 5:45pm. Once you head to the concierge for the towels, they tell you that they can’t help you and that you need to talk to front desk. Poole are open until 10pm, but you can’t get towels post 5:45pm or even earlier depending on the mood of the staff. We had the same issue with the hotel staff across the board, its restaurant staff, concierge , front desk or anyone at the hotel.

    Mar 15, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Overpriced

    The staff are great and the food is good, but the adult pool is full of parents pushing their babies and toddlers around with no problem. There are not enough umbrellas and shade at the pool after 8am. The elevator in a 10 floor tower was broken our entire stay. There are no discernible benefits for a gold elite member. The room rate was very high for a fairly basic Marriott room. There is a $50 resort fee for god knows what when there are no chairs with an umbrella after 8am and despite this hotel being on the beach, an umbrella and 2 chairs will cost you $85. Can’t recommend.

    Mar 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Gem on Kaanapali

    What a truly special place to take your family! Our family of four visited (3 of us visiting Hawaii for the first time) this February, and this resort was dreamy. The hotel is right on the beach, so the ocean is an integral part of your stay and home there - the sounds, the whale-sightings, the colors. The pools are everything our 9-year-old and 12-year-old wanted - varied, waterslide, waterfall features, basketball hoop. We were fortunate enough to stay in the Hokupa'a tower, which was an added bonus, because we found our home base: the Lanai lounge. Greeted every morning by Gia, a host who makes everyone who walks through her door feel welcome and special, how can your day not be brilliant? Delicious breakfast. Easy snacks for hungry swimmers, a place to come for a quiet cocktail at the end of the day, staff that is classy, kind and easygoing all at once. We were only staying at the Westin for two nights of our time on Kaanapali. And it took only minutes at our next hotel before the fallen faces of our kids (and perhaps our own as well) had us on the phone to see if we could return to the Westin the next day. I know it sounds ridiculous - it was - but the decision was the right one, as time in Hawaii is precious. We were back in the fantastic pools, getting to visit with wonderful Gia at the Lanai, wave-jumping right in front of the hotel the very next day. We hope your stay is as special.

    Feb 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great location , clean, excellent housekeeping ..not super luxe but a clean nice property

    This was a family trip..we were able to refill Water bottles , go to gym and great morning yoga, cocktail service at pool good but slow at bars .. easy to get chair and towels at pools , beach had chairs for a fee which I am not a fan of. I like when the shade and chairs are included .. the nickel and dime of beach equipment or snorkel Or boards.. should just be included..I think we usually stay at a little higher end that includes these things. Overall service at restaurants and getting in wasn’t great Starbucks before 7 am was good not after. Loved the weaving class and the huge arcade was impressive..it did have a bad smell in there . Pools and ground clean proximity to whalers and beach path great. Walked to Roy’s and black rock.. haven’t been in kaanapali for many years..haven’t stayed here in 25? Good overall experience . Excellent housekeeping mahalo

    Feb 28, 2025