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2791 reviews
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Nov 05, 2024They made my Air Force retirement awesome!
They took care of my friends and family exceptionally for my retirement from the Air Force after 27 years! From rooms to event space to breakfast, they absolutely were the best! Ms. Brown, Alissa, Joanna, Dennis, Pepe! They cared for us so much, rhanks!
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Oct 28, 2024
great hotel
We had a lovely stay at this hotel. The room was cleaned and smelled clean - something that is so important to me. Tanner at the front desk was amazingly kind every time we saw him. Jennifer, Jay and Tonja at the bar were amazing, too. Indeed, I have not seen a hotel bar/restaurant staff as happy as this group. Even the morning breakfast cashier was super kind and efficient. She worked alone but was on top of it nonstop -- even with early morning historians (we can be cranky). I highly recommend this hotel but do hope the wifi system can be improved. It was super slow.
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Oct 14, 2024convenient for families!
Love that the hotel is right next to the link and Union Station. Great for a family. Easy walking distance to lots! Is this the newest or greatest hotel? probably not. You do pay for convenience but totally worth it to us! The lobby and waterfall area DO have the "wow" factor.
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Oct 10, 2024Dissappointing
Our trip started with a three hour flight delay. We called the hotel to ensure we would have our room when we arrived after 2:00 am Friday morning. The night auditor stated no one had noted our call and scrambled to find us a room (eventually given a handicapped room). We were out of the room early for commitments and I asked the room attendant to be sure to clean our room before noon. The upper floor lounge room was well-hidden despite a sign in one of the elevators. The downstairs lounge for breakfast was crowded and out of coffee. We returned to change before going to the Negro Leagues Museum and again asked a room attendant to clean the room. We wandered the shopping mall for a little while and they had lots of interesting shops and restaurants. Returning from the Museum and the Royals game, our room had not been touched. We left early Saturday morning; before 6:00 am, and were told that the room was not checked in for Thursday. She had a difficult time providing a folio with charges for reimbursement. The room itself was nice and had a wonderful view of the park below the World War I Museum It was very convenient for our commitments. The bell staff was very friendly in the morning when we were leaving.
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Oct 05, 2024Disappointing Check-In Experience
I recently stayed at the Westin Kansas City Crown Center and had a frustrating check-in experience. 1. I couldn’t secure an upgrade through the Bonvoy app, 2. I was told I needed to go to the front desk, 3. Upon arrival, I was informed the hotel was sold out, despite 4. seeing four room types available online. The front desk said they would correct the error online, but it remained unchanged. I requested a call from a manager, which I never received. While I understand things don’t always go perfectly, the way this situation was handled left me feeling disappointed. The property itself seems a bit outdated, and given the higher ratings it receives, I expected more, especially when compared to other options in Kansas City. I hope Bonvoy members who value their loyalty benefits have a better experience here in the future.