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2794 reviews
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Feb 27, 2025Good location, terrible billing practices
This hotel was in a good location for what we needed. The property at a whole felt a little dated, but the rooms were clean. Reservation was booked through American Airlines, was double charged after checkout and still fighting to get refunded. Just a warning to those who use third parties to closely watch your CC statement after checkout. I have status with Hyatt and Hilton and this is exactly why I avoid Bonvoy properties at all costs.
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Feb 21, 2025Incredible team members
The front desk team members are incredible and this is the only place we'll stay when anywhere near Kansas City. Alissa is specifically amazing and we look forward every stay to seeing her and visiting with her. The rest of the team at the front desk are ALWAYS awesome! We love love love staying here not just because of the hotel itself but because of the team members. Great work ALL!
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Feb 17, 2025flophouse quality room
We have been staying here since it opened in the 70s and it generally has been fine. But not this time. We were assigned room 1801 which has an elevator on the same wall as the room. It was quite that evening but about 4:30 am it began running, almost constantly, with a loud "thump" every time it stopped. This room should not even be in use, let alone on a night when the hotel was almost empty.
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Feb 05, 2025Great Beds/Amazing Gym
I stayed here for business and had a great visit. I loved the comfort of the beds and had a great workout in the fitness center. The lobby is inviting with waterfall and foliage. The bar and restaurant is very spread out with my comfy spaces. I can’t wait to return!
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Jan 26, 2025
Rita, the GOAT of Concierges, still rules!
The Westin KC is the best hotel in downtown Kansas City regardless if you are visiting for business or with your family. The hotel is huge, sparkling clean and a truly professional staff. If you are there for business, it is close to everything (located directly across from Union Station) and if you are there with your family, not only does the Westin have a heated pool, but it is also connected to the Crown Center with a ton of shopping, an Aquarium and Crayola playland. As I mentioned the excellent staff at the Westin, their concierge Rita is simply the best concierge I have ever met in all my travels throughout the years across the nation. Rita is such a great ambassador for not only the Westin KC but for the Marriott brand. She immediately greets everyone with her positive attitude and goes out of her way to ensure your visit is perfect. Rita is probably the number one reason why I love visiting Kansas City so much. Rita is still the Greatest of All Time (G.O.A.T.) when it comes to customer service and representing the Marriott Bonvoy lifestyle.