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1232 reviews
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Jan 16, 2025Outstanding Client Service
This review is long overdue and is specifically about the wonderful and outstanding service my clients had. I have to thank Shirley Jackson (Concierge) for her professionalism, kindness, and genuineness. My clients had experienced a personal loss the evening they checked in and Shirley went above and beyond to make sure their stay was comfortable. I highly recommend this location!
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Oct 10, 2024
Great hotel
Great hotel - been staying there frequently for years and finally decided to write. I've been traveling to Houston several times a year for over a decade. The front desk staff is very friendly and helpful. Always get a nice room with a comfortable bed and the convenience of the mall just steps away. The new executive lounge has one of the best breakfasts of all the Bonvoy properties i have stayed at. And it's always great to get that good morning greeting from Vilma the host who also has energy and is super friendly.
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Sep 29, 2024Party all night HERE
If you’re into not sleeping this is your hotel! We were able to check in early that was great because it was my husband’s birthday so we were able to go out for dinner and chill. But then it went downhill at 2am we were awaken from dead sleep by screaming in the hallway and then it continued in the room next to us until 4 am! We called down and the hotel attendant said it’s a wedding happening. The security walked the hallway did nothing! Pretty much oh well for you. We had no idea a wedding was happening and why would you put non wedding guests next to wedding guests with a wedding happening until 2am? The wedding guests were above us and next to us! This continued til 4 am! This is a hotel we want to sleep! Not listen to a party next to us. So if you want to party come to the Westin they don’t care!!! Come party here. They responded we care about your well being? Then why am I up at 2 am? No one contacted me! My husband has over 60 nights this year in hotels and it was his birthday! And last weekend we were in Fredricksburg and it was party central there and we had no problems at a Fairfield inn! The walls are paper thin here. The location is great for seeing the mall and water wall but the hotel is not for sleeping the concierge level is only Mon - Friday.
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Sep 21, 2024
Good and comfortable stay
We stayed in an executive suite for nearly a month. It was comfortable and clean, with daily housekeeping. Positives: - Daily housekeeping - nice smart TVs - two bathrooms in the suite - nice view across uptown Houston - very helpful customer service - good breakfast in the executive lounge - the restaurant- daily grill - is excellent Negatives - bad and slow WiFi - the room had a weird smell - which seems typical of all hotels in the US for some reason. Overall a good stay and we would surely return.
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Jul 06, 2024It could have be an excelent stay but it really finish as an unpleasant one
We stay there for 2 nights as we were going to the soccer match between Argentina//Ecuador. The hotel is nice well place inside The Galleria Mall, the only problen coud be that you gave to go to the restaurant in the mall for breakfast luch or dinner. the worst of all was that we request information for transportation to go and come back from the Stadium, and the FRONT DESK offer us the service of a transport the hotel use, we request if they can inform us the price for the service and that will be 6 passangers. We were inform the service has a price of u$d 95 each way they take us, and after the pick us for coming back. I have being going to all the matches and using similar services in other stadiums, so the price was similar , and also we were offered we could charge it to our room. We accept, up to here everything ok, we got the service, but when we left yesterday the hotel, did the check out the charge for the transport was not still , and today we recive the bill for u$d 300 for the service. We call the Hotel and the answer was THE SERVICE IS GIVEN BY A THIRD PART WE DONT HAVE NOTHING TO DO WITH IT, CALL THEM AND ARRENGE WITH THEM. But the charge was done to my room, I didnt pay to the Limo company, never they told me to talk to the Limo and check the price of the service, THE FRONT DESK OF THE HOTEL WAS THE ONE WHO TO MY QUESTION OFFER THE SERVICE GIVE ME THE PRICE