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Hotel overview
Valet parking; 1st car $20 per night, 2nd car $25 per night
Location
Breckenridge - SlopesideProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Business Services
- Wireless Internet
- Local and Toll Free Phone Calls
- Newspaper
- Water on the Rocks
- In Room Coffee
- Valet Services
- Bell Services
- Daily Housekeeping Services
- Lobby Coffee
- Parking
- In Town Shuttle
- Recyclable Grocery Bag
- Doggie Gift Bags
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Parking: 1st car is complimentary and additional cars are $40 per night.
Note: Hotel must be made aware of late check-ins. Arrivals after midnight are subject to cancellation and subject to FULL STAY penalties.
Note :
*Non-U.S. Domestic Bookings - Taxes and fees are included in your vacation price. *
Ratings & reviews
TripAdvisor traveler rating
568 reviews
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Dec 01, 2024Unprofessional, dismissive, irresponsible, insulting and out of control manager.
I went as back as far as June of this year to the the reviews here and see negative comments about the front desk management staff from back then, and I cannot believe another guest and I had horrible experiences too just a week ago. I don't know if the other guests are referring to the assistant manager, Melinda, and manager, Christian. We had a horrible experience with them. Unprofessional, dismissive, irresponsible, insulting and out of control assistant manager, Melinda, and unaccountable manager, Christian, at The Village at Breckenridge’s front desk should not ruin what the rest of the staff at Breckenridge work hard at to make you want to return to a convenient and family friendly skiing destination. The details were sent to the company, but I guess it wasn't a bad day for management when we interacted with them, it is the way they operate when clients have concerns. Melinda talks over you, doesn't listen, lies, threatens to call security, and yells God knows what as you are leaving after saying thank you and not wanting to engage with her rudeness anymore, in a lobby full of guests. The condo we were given was old and not ready for guests. Poor drainage in the bathroom; we had a temporary door for the bedroom because the new door was supposed to be installed the day we arrived, but it had just been painted and the fumes were noticeable; the sofa bed was old and extremely hard to pull out and creaked with a young child laying on it; the laundry machine was out of order, pay app for it was irresponsive after charges were made without any service being given, and its customer care team gave the HOA the problem, and no one took responsibility for it. I would like to thank all the staff at Breck that made our experience worth our trip: Sandy, who made our reservations via phone; Rikya at the front desk; Troy, our amazing skiing instructor; Grace and Ryan, at Breck Sports; Javier, from maintenance; Cookie, at The Maggie; and the night shift HOA person, that did meet me at the broken laundry machine late at night with a wet load of dirty clothes, please forgive me for not remembering your name, I was toast that arrival night, but I do remember your willingness to help. Not even a manager, nor an assistant manager can dim these staff members' shine as wonderful and caring people.
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Nov 29, 2024
Worst customer service experience of our lives
The location is just perfect if you want to ski, as the lift is literally next door. It is also a 2 minute walk away from Main St with its many shopping/dinning options. The overall hotel is in ok shape. They were painting and doing some other work in the lobby during the 5 days we stayed there, so there was always fresh paint smell. I believe they also had some sort of leak one day, so there was a very bad smell in the lobby until they fixed it. We booked through Expedia, so I am not sure which company or owner our room belonged to. The room had a spectacular view of the mountains. However, it was a bit dated and the furniture could definitely use some renovations, but we didn't have any issues. I wish they had told us ahead of time that you had to pay to get your room cleaned The phone app they use instead of a physical card/key is SO frustrating. It logged us out multiple times, had issues accessing our room, elevator and facilities constantly. We had to go to the lobby so we could get assistance. Overall even with those issues, I would probably consider returning, except for the fact that we experienced the WORST customer service of our lives from the lady at the front desk who literally yelled at my wife and threatened to call security when she went to ask for help as the app to enter the room was not working. The lady insisted that we had checked out from the hotel (we had 3 days left) and when my wife showed her our reservation, she yelled (again) that the system had an issue and that she had to go back to the room and try again. When my wife asked if she needed to make the line at the lobby again (she had to wait 10 minutes as the lady was helping another guest), she yelled at my wife once again and told her that she had to make the line again. My wife's cousin asked for her name as she was being very rude and she yelled at him and threatened them that she would call security. After finding out what happened, I tried to get in contact with a Manager and talked to another guy in the front desk who told me he was the shift Manager. I told him what had happened and he apologized and said he would make it right. When I tried to talk to the lady to tell her that what she had done was wrong and that she owed my wife an apology, she yelled at me and made me lose my temper. She also threatened to call security. The next day I talked to the shift manager again who was very upset with me and told me that I shouldn't had talked to her employee and that it was wrong for me to lose my temper with her and talk to her directly after he told me he would take care of the situation and would call me later that night. I agree that I shouldn't have lost my temper with the lady, but I was really upset at that point and could not tolerate a customer service person to humilliate and yell at my wife in a very rude way when all she needed was help to enter our room. The story ended when the lady from the front desk called my wife on the phone and apologized. But at that point, all we wanted was to get out of there ASAP. We would not recommend to stay here unless you are ok being treated in a very rude way.
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Oct 20, 2024
Dark, dingy and dated
Hit the pass button on this place! We stayed here before through an VRBO and the 3 bed room was ver nice. This time booked through the resort and it was terrible! Stepping off the elevator the carpet was nasty and the floor smelled. Enter the room and it had the nastiest carpet I have ever seen! Wouldn’t take out shoes off and kids weren’t allowed on floor. Unit musty and smoky. It had not been update in the 30 years the property has been there. It was dark, dated and depressing. The furniture was old and gross and there was 0 effort in updating anything. No service unless you pay a nightly fee of $25 to get trash picked up. The dirt lot was “closed for the summer” even though people were parking there so they forced you into the parking garage and fee. No prices on anything in the “market”. A can of beer is $13-$15 each so more than a premium craft cocktail at a restaurant. They did not email a folio as stated and have yet to get an itemized receipt. The only nice part of this place is the pool/movie room/fitness facility. If you book from an individual owner and can see the accommodations you are likely to have a much more enjoyable stay. Walking to Main Street was easy and quick! For the price we paid (over $300/night) in off season we were appalled!
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Sep 21, 2024Comfortable and relaxing place to stay
Very convenient location. Just a block away from Main Street. The ski lift is right next door; we are going to return to this location in the winter. We rented from the owner through Airbnb. Pictures matched exactly with the condo. The place we rented was great. A very comfortable 2-bedroom / 2-bath condominium with a well equipped kitchen. Beds and linens were comfortable. Pool and hot tubs were awesome.
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Sep 11, 2024Book With A Host Not The Place Itself.
I came here for an event, Originally I had booked through the discount of the event Which still turned out to be double what the normal rooms were. Luckily, I ended up finding an Airbnb, being that these rooms are all owned by owners. Can’t really blame the owner, but the laundry was quite expensive and we had to go to the front desk to buy laundry detergent. The lady at the front desk had an attitude and even rolled her eyes, Not sure how hard it is to grab a few boxes of tide from the back room. It was also strange that the cleaning cart had these boxes on it, coincidentally not in our room? Don’t think I’ve ever paid more than $.75 for a box of detergent for one use and this was just over three dollars each. If I had to review different amenities and our host. The place is great, But apparently, we can’t speak the same for the service.