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Hotel overview
The STRAT Hotel, Casino & SkyPod has revealed a top-to-bottom remodel in 2020 that includes a redesign of the award-winning 360-degree rotating Top of the World restaurant; a new Observation Deck, complete with stylish craft cocktails and cuisine at 108 Eats and 108 Drinks; exhilarating thrill rides and attractions, including SkyJump Powered by MTN DEW; Chapel in the Clouds; and stylish meeting rooms - all inside the SkyPod at more than 100 stories high.
The hotel offers more than 2,400 comfortable guest rooms and suites, including
the newly remodeled Elevate series; a totally redesigned casino, the new,
state-of-the-art William Hill Sports Book; new restaurants and bars, including
REMIX Lounge, BLVD & MAIN Taphouse, STRAT Cafe and View Lounge; two resort-style pools: Elation Pool Café & Bar and RADIUS Rooftop Pool & Wet Lounge; and dazzling entertainment with the new, otherworldly production, Celestia.
Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card with matching photo ID for authorization upon check-in, for incidentals; this will place a hold on your funds. Gift cards are not accepted.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Hotel Mandatory hotel imposed resort fee inclusions:
• Discounted entry fee for SkyPod*
• 20% off Skyjump powered by Mountain Dew*
• Seasonal admission to Elation Pool*
• 24-hour Fitness Center access*
• Complimentary local and toll-free calls
*Valid for up to four (4) guests staying in the same room
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
180 reviews
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Nov 25, 2024Stay Away
Don’t !!!, I was so disappointed with my stay here. I stayed here years ago and it was great but now I won’t ever stay here again. The staff was rude and not very customer service oriented. My room(s) were awful and it ruined my trip. The bathroom in room number 2, was horrible. This bathroom looked like the bathroom at a rest stop
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Nov 13, 2024Will not be back unless they renovate the whole building!!
Our stay was from 11/9 to 11/12. This was our 1st time staying here and I don't think I will be back. Check in was cool but when we got to our room we didn't have any wash cloths. Our room was on the 21st floor of the central tower section. We called housekeeping and never got any wash cloths. They finally brought us up hand towels (the longer ones). That night our sink stopped up and we called on that as well but maintenance never came. The next day we asked the maid to get us some fresh towels and wash cloths and was told she could give us the towels but we had to call housekeeping for the wash cloths. Never got the wash cloths because the bought us the long hand towels again to take a shower with. The next day I went to the front desk to complain about the hand cloths and stopped up sink. They finally got some wash cloths and came to fix our sink on the last day because we were leaving in the morning. I have never stayed in an hotel where I had to beg for some face cloths and where the sink was stopped up and it took almost 3 days to fix.
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Nov 13, 2024
Sadly, not what I expected
The Pros The front desk gentleman, Todd, and the Bellman, Berto, were very nice to talk to. They were helpful. It’s in a nice busy section. There is a Denny’s across the street. The Cons The people at the front desk area were horrible, very unprofessional. Check-in took a long time even though there were only two guest checking in because the employees were hanging out talking amongst themselves ignoring us all. I came in and stood behind a lady and we were there for a long while. The employees stood around and even leaned on the wall. They walked in and out chatting with one another, very casually even laughing. They did not help any guest but then a lady asked me to come up and she took care me and one took care of the other. The others did nothing but chat amongst themselves. The woman who helped me wasn’t overly nice and she made me feel like I was a bother. Toward the end of the checki-in she made a comment and I thought she was trying to be friendly. I responded. I did not get the comment until I was walking with the Bellman. He actually said something that made me see. She was basically being snarky that I was getting a room free for the night, but it’s not free. I worked hard to get those points to pay for that room. The Bellman was nice. He was polite and chatty. When reached the floor I could not breathe. I made the comment and was choking, coughing. He asked if I was ok. He informed me that this was a smoking floor. I did not think Hotels allowed smoking in hotels. I told him I could not stay on this floor and so we went back down. I approached the front desk because I needed to change rooms. Again, I was ignored by the employees hanging out having a good time amongst themselves. I think it was like 1 AM at this time I was exhausted. I used a stern voice to show I was serious, but I wasn’t ugly and let them know that I needed to speak to the lady who helped me or a manager. I was shown attitude from the employees. I informed them that she gave me a bad room. She never did come out and the guy said she’ll be out when she can. They continue to talk amongst themselves leaning on the wall. They were looking and snickering. I got tired of it so I called out at Todd, since he was through with the customer in front of him and did not offer to help. He was polite. I started explaining things with him and I talk with my hands. It’s normal. They all decided to come at me, very rudely, getting attitudes and acting like a group ready to engage in a rumble. It was very unprofessional and unnecessary. They even stated that they would call security and throw me out. They had no reason to do this unless they were just being racist. I’m sorry, but that’s how they came across and I have never encountered anything like this. It seemed like a bad scene from a movie They have no hospitality standards. No customer service. It was absurd. Their job is hospitality. The lady made a comment that I was getting a comp room so I guess that’s why she gave me an unclean room in a smoking section, without asking me. I find that odd because she knew I had allergies because it was on my reservation. I even mentioned it. Not to mention, I had called the day before to confirm about my allergies and no feathers as well . I could see why Mr. Todd didn’t approach me, because I feel he was probably waiting for one of the other employees to approach me because they should be working, especially out on the floor. One young lady, who was about 4 feet tall came and tried to get in my face, telling me that she was gonna have me thrown out. It’s something a middle school person would do trying to fight someone. It was ridiculous and very unprofessional, again. Mr. Todd tried to help, but it sucks that after all that I went through that he gave me a handicap room when I made sure when I made the reservation and even spoke to the person that I also do not like handicap rooms and I do not want it just because I’m using my points. I was in a wheelchair and I was on crutches for a long time and I do not like a handicap broom and it’s unfair to give me a room that’s unused, dirty and mistreated just because I’m using my points . It’s sad that I got my 2nd room and it smelled. It was very was very warm, which is odd because in all hotels I have to turn the air off because it’s so cold. There were stains. The shower flooded the floor because it did not drain properly. There was no washcloth no soap. This hotel disappointed me completely. They ruined the first part of my birthday trip and my first night. The next day I was exhausted. I caught an Uber and I went to the Westin Resort and stayed for the next few days. I will never stay here again if this is how they treat their customers, reward members and cardholders. Again, points are not given away. Card holders and reward members have to work really hard and spend a lot of money to obtain the 56,000 points it takes to have ONE NIGHT…. So it’s not free! Employees need to be informed that they need to treat all guests the same and they need to be treated with respect. They have a job because we’re paying to stay here . So that 56,000 points gave me about 5 hours of sleep since I did not get into my room until after 2 AM thanks to the hotel staff, then I had to wait to get soap and washcloths so I could shower. It was a lot of unnecessary stress and aggravation that I ended up paying for. It is Not worth the money!!!
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Nov 04, 2024
ok, but ensure you have a renovated room
We had a renovated room and liked everything about it, however allow me to comment about the hotel in general: - Family pool (24th floor) was closed due to a private function, but this was only announced by the reception desks and at the actual entrance of the pool!!! so we walked all the way there for nothing...and with a disappointed child. Lack of customer service!! this info could have easily displayed in the lifts or on the TV screens in the room. We than had to go to the 'party-pool on the 8th floor' which had loud music and a trashy atmosphere. Such a disappointment, as the pool was the main reason we had booked this hotel. - The Parking charges are confusing too, but luckily we found out that Nevada License plates to not have to pay. - The Gym is rather small and difficult to find, as there are 'old & new signs' which are not aligned - Check in: the desk where super busy, so we used the automated desk, where a nice young man helped us - PT Wings & Sports Bar: great food and attentive service - the discounted ride up the tower does not apply during sunset hours - the minibar was empty, so ideal to fill with shop bought drinks and food
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Nov 02, 2024
Sneaky - added charges to my bill
Guy checking me in added a chargeable room upgrade to my room without informing me. Told me I was signing for a security deposit and resort fee’s. I only found out when checking out, which is when I challenged the charges and was told someone would be in touch. After 3 days I hadn’t heard anything so I called them and was told they will only refund me for 2 of the 3 nights ‘upgrade’ fee. Be careful what you’re signing! Also, parking $20 a day is ridiculously expensive for its location. Circus circus or TI offer free parking. My advice is avoid this hotel