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1322 reviews
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Jan 29, 2025dream dream dream
A DREAM.... went for a bit of ski and fashion fun. everything was so well handled and presented. I cant wait to come back! the food, staff, bartenders were all amazing. truly a gem for aspen. Can't wait to go back! Hopefully this season we can make it again!
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Jan 24, 2025
A Love Letter to the St. Regis Aspen: A Stay That Redefined Hospitality
Where do I even begin? From the moment I stepped foot into the St. Regis Aspen, it was as though the world had shifted, and I was wrapped in a cocoon of warmth, elegance, and extraordinary service. The property itself is stunning—grandeur infused with a sense of serenity—but what truly sets this hotel apart, what truly made this experience unforgettable, is the staff. I’ve stayed in countless Marriott properties, from JW Marriotts to Ritz-Carltons, and while I’ve always appreciated the luxury and comfort these brands provide, nothing could have prepared me for the magic of the St. Regis Aspen team. While every staff member deserves applause, there were two incredible individuals who completely stole the show and redefined hospitality for me: Janiesha and Lacey-Ann. The moment I approached the front desk, I was greeted by the most radiant smiles I have ever encountered. It wasn’t just their beauty—though their smiles were dazzling—it was the energy. There was this magnetic, kinetic spark in the air, something that can’t be faked or trained. It was authenticity, compassion, and a genuine desire to welcome me into their world. I found myself momentarily unable to decide whom to direct my questions to, because both of them exuded such charm and kindness that I knew immediately my experience would be exceptional. As I stood there, weighing my options, another staff member nearby (a bit quieter but equally sweet) smiled warmly, adding to the welcoming energy of the space. But Janiesha and Lacey-Ann stole my attention completely. When I finally spoke with them, I was blown away by their professionalism, charisma, and attentiveness. They checked availability for an extended stay with such enthusiasm and care that I felt like I was the most important guest they’d ever had. In that moment, I had already made my decision: I wasn’t just going to stay for an extra night—I was going to return to the St. Regis Aspen again and again. Before they even confirmed my room, I was online, booking my reservation for an additional two nights. I left briefly to handle a few errands, but not before promising to return with a token of my gratitude. When I came back, pastries in hand to thank them for their kindness, Janiesha and Lacey-Ann were waiting with more smiles and good news: not only had they secured my extra nights, but they’d upgraded me to a one-bedroom suite as a gesture of appreciation for my Titanium status. This was a moment that brought tears to my eyes. It wasn’t the upgrade itself (though it was deeply appreciated); it was the thoughtfulness. They didn’t treat me like just another guest—they treated me like a person, someone they genuinely cared about, and that is a rarity in this world. Throughout my stay, their kindness didn’t waver for a moment. They went out of their way to check on me, to offer smiles and conversation, and even to engage with my dog—whom they somehow got to perform tricks I didn’t even know he could do! Their connection wasn’t just with me; it extended to every person and animal they encountered, radiating warmth and compassion. Because of Janiesha and Lacey-Ann, my stay at the St. Regis Aspen was not just a getaway but a healing experience. Their actions and energy reminded me of what hospitality is truly about: connection, compassion, and making people feel valued. These two women have an innate ability to invigorate the soul with their presence, and they deserve every bit of recognition for the joy they bring to your guests. To the entire St. Regis Aspen team, thank you for creating a space that feels like a home away from home, but to Janiesha and Lacey-Ann specifically, I owe you more gratitude than I can express. Because of you, Aspen is now a permanent part of my travel plans, a destination I will return to year after year. The St. Regis Aspen has set a new standard for luxury and hospitality. This wasn’t just a stay—it was a memory, an experience, and a highlight of my year. Thank you for everything. With deepest appreciation, A Forever Grateful Guest
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Jan 03, 2025
Five Stars But Not Perfect
Five Stars but not perfect. I stayed in a “residence” suite for one night during Christmas 2024. The room incredibly comfortable compared to the condo I had been renting—impeccably clean, and I fell asleep easily beneath the delicious pressed sheets with tons of pillows…the rooms included a dining room, small living/tv room kitchen, master bedroom and a smaller bedroom…a generous master bath with steam shower and big tub…the wall between the tub and master opened up easily so i could speak with my spouse during a long-hot bath which was very nice…unfortunately they stocked the bath with very few towels. The phone in the master bedroom did not work. I found the menu for the climate control impossible to navigate, guest-services was overwhelmed with requests over the busy holiday. And they were unable to find me a fan. One odd thing is that the hotel is built into the mountainside, so although i took an elevator to the third floor, my room was still on ground level. The bedroom windows are actually doors—which is cool because you can enter and exit the hotel without entering the lobby but might be odd for some to open a window and have passers-by on the street staring into your bedroom (this was not much different than the condo i had been staying at). Anyway, it was nice to have a door instead of a window because it allowed for much more air flow. The room service menu was somewhat limited but pretty great by Colorado standards though not as fresh and deliscious as you would expect in NY…
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Dec 11, 2024Great stay, bad ending with unexpected charges
We had a great trip over the weekend. The hotel is beautiful and the room was nice. The room was spacious. The hotel gym is one of the best I have ever seen and the hotel is conveniently walkable to town. The free shuttle was great to/from the airport. My only complaint about the room is that we had people from housekeeping trying to enter our room at 8:30 at night (both nights)- once without knocking which was really awkward. We had a snack and a drink at the hotel bar which was insanely priced- the drink was just ok, but was $28. The reason for my poor review stems from after the trip. We did not touch anything in the mini bar- I don't even know what was in there and we could never find a price list for even curiosity. We didn't even drink the bedside waters at night for turndown because we not sure if there was a charge for them. We were mysteriously charged by the hotel for using the mini bar which I found on my bill after the stay. I have called every day over the last 3 days to understand what the charge was for and to get it reversed. I keep getting sent to a voicemail that is full and my requests to speak to a manager have not been completed. I will be disputing this charge with my CC company because they will not talk to me about this issue or how to reverse this charge. This is not up to par with a 5 star hotel nor reflective of our on-site experience. It has put a sour very end to an otherwise nice weekend. Watch for unexplained charges after staying here on your hotel bill!
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Oct 17, 2024
A Very Frustrating Experience
Lack of attention and one problem after another after both completely refined the experience. We have been to The St Regis on more than one occasion and this experience made sure it will be the last. Room problems: AC didn’t work in the bedroom, went to the front desk to request that maintenance fix it to cool the room off as we like it cold at night when we sleep. With two people at the front desk, they got it wrong and told maintenance we were cold and needed heat?? While at dinner, maintenance cranked up he heat so it was 79 in the room when we returned from dinner and ready to go to bed. Went to front desk to ask maintenance to come up, and he said his instruction was to make sure the heat was working. AC was never fixed and never got below 71 in the room. At that point we gave up. Sconce lights above the bed wouldn’t turn off all the way and were like strobe lights all night, so we had to put towels over them so we could sleep. Other lighting was hit or miss. Other problems: biggest annoyance was we had a spa charge for $384 that wasn’t ours. Went to front desk to remove it. They did, gave me an updated folio, but then a couple of hours later the charge magically reappeared on the bill. Called back to the hotel (we had checked out by then), and had to ask them to remove it again. The person we spoke to had broken English, couldn’t understand me and I couldn’t understand her. At breakfast before we left my wife ordered an omelette with spinach, mushroom and tomatoes. She got mushroom and hot peppers. The positive: Michael in the lobby bar was great, and the gentleman in the coffee stand area in the morning was wonderful. Nice looking hotel, but service has gone down hill since our visit 2 years ago. Other annoyances, no bottled waters, but they give you a reusable water container with water in it. No tamper proof seal, so who knows if it was reused. What St. Regis cheats out on bottled water? Maybe a new owner. There is a language barrier with 95% of the employees. There are other options in Aspen I encourage you to look at.