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6070 reviews
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Dec 01, 2024Armani & Wade Were The Best Part Of My Stay!
I don’t really like the hotel. It’s very pretty and the holiday decorations are beautiful. The room is basic and the bathroom is super small with a dirty, stained tub. My favorite part of my stay was the above and beyond customer service I received from Armani & Wade! I wish I could experience that type of service everywhere I go!
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Dec 01, 2024Good location, good room and good service!
The Royal Sonesta has a good location in the French Quarter, the hotel is big so it doesn't feel crowded. The room was nice, quite and comfortable. The service was very good, Johnoy was very helpful. The charbroiled oysters at Desire restaurant were really good!
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Nov 25, 2024Some things you can’t come back from
It all started when we checked in. Upon arrival, we were informed that there needed to be a credit card on file for a $50 hold on the card for any charges made to the room. I tried 2 different credit cards and both immediately bounced. They told me it was a new system and that my partner could try one of his cards. His card also immediately bounced. The woman at the front desk immediately apologized and reassured us that we just could not charge anything to the room. Since my partner and I had no plans to do so, we said it was fine. The next day, my partner and I returned to the room to rest. I was sleeping and my partner heard a subtle voice mumbling the word “security.” Before my partner could even move towards the door, this man unlocked and barged into our room. It was about a 5 second delay, and I am convinced he did not expect to see us in the room. He told us that we did not pay our parking and that he would be locking the room keys and we needed to get out. First of all, we did not have a car parked anywhere. Security proceeded to tell us they did not have a phone number or email on file. That is inaccurate considering I received text messages from the hotel earlier on in the trip, and my partner provided their email at check-in and we provided emails and phone numbers to book the trip. My partner told security he had no valid reason to lock our room and that he was going to call the front desk. Security responded that he would be waiting outside of the room. After 3 phone call attempts my partner finally got ahold of the desk. They informed him that it was not an unpaid parking ticket, but that there was no card provided by us at check-in. This contradicts exactly what we were told at check-in. Also, keep in mind we were told this was fine and that as long as we did not charge anything to the room then we would have no issues. This disgusting breach of privacy not only made me feel unsafe and unwelcome but also deeply concerned with the way there is a true lack of communication and transparency in the way the the hotel is run. When my partner went down to the front desk, the security guard was gone. He gave the front desk one of the 3 cards we initially provided and the hold went through this time. Staff remained cold and unfriendly throughout this entire process and there was no remorse or guilt for an unwarranted room barge in. There were a couple more issues about our stay. On our first night, we had to have a room change because our shower and iron were broken. The iron burned a hole through a pair of brand new pants which made the entire room smell like smoke. Luckily we were given a room change, but this resulted in missing a dinner reservation that was booked well in advance. Not a great taste of the city our first night. The gym facilities were also gross, unkept, and out of wipes to wipe down machines/equipment the entire stay. Overall, my partner and I both agree that New Orleans is a great city. Between the food, music, art, and culture the city was near perfect. However, I can say that I will never stay at a Royale Sonesta again. I did speak to management and they are issuing a partial refund. Still, sometimes things can happen that are just unforgiveable.
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Nov 24, 2024
Thin Walls
I stayed here when I was in town for a wedding. It’s located on Bourbon Street so getting there can be a little chaotic but once you’re inside you hardly notice. The staff were very friendly and helpful and were able to get me checked in a little early. That being said, the walls inside are very thin. You can hear anyone talking in the hallway and let’s just say you can hear your neighbors’ acrobatics as well.
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Nov 21, 2024Great hotel and location!
The location was perfect and convenient for getting around New Orleans easily whether walking or needing a cab. The hotel was charming and clean; definitely recommended getting a room with a balcony to the courtyard/pool. It was amazing how quiet it was once inside the hotel- you would never guess the party atmosphere was right outside. Service from all the staff was excellent, especially Caleb! He definitely elevated the experience. We also loved having PJs coffee and happy hour oysters at Desire right downstairs!