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TripAdvisor traveler rating
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Terrible
First of all, the front desk is TOTALLY disorganized. We arrived at 10 am and didn’t have a room available for check in until 4:30pm. We did request an early check in. They claim that the entire hotel was booked. I’m not in the hotel business, but if your hotel is booked, you bring extra people into housekeeping to ensure that you your guest get in the hotel on time. We had a 5:00 appointment and had to dress. The staff was wonderful and lived up to Ritz Carlton standards! The hotel itself is in disrepair. They are not a typical Ritz Carlton. The wallpaper in the halls is ripped and coming off. The room and hallway carpets are very dirty and have seen better days. This hotel NEEDS to be brought up to Ritz Carlton standards and needs a total renovation. With all these problems they still had the nerve to charge $700+ a room. Total disgraceful!!!! No more Ritz Carlton Sarasota for me!!!!! I will stay at a hotel that cares about the their facility.
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A step above - Five Star Service Live On
Every Single Aspect of our stay was Fantastic. The property is Stunning. The service is Five Star, the Restaurant is beautiful and the food is delicious. I honestly could not think of a better experience. From the moment we checked in to the minute we checked out, everyone went above and beyond to make our stay a true pleasure. This applies to the the hotel and the Beach Club. The amenities and the service at both locations were absolutely Five Star.
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Best hotel in Downtown Sarasota
I am a local and always choose this property for a staycation. Always treated like royalty everywhere in the hotel. The manager that runs the concierge lounge is amazing. He is always there to ensure you can get whatever you need. Service is matched. If you live in Sarasota, come spend a weekend here. If you’re traveling, this is the spot to be.
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One of Our Favorites!!
This is one of my favorite Ritz Carlton’s in Florida! Service is always spectacular from when you first pull up and greeted with outstanding service from the valet attendants and bellman to the speedy, adequate and friendly check in. The rooms are always on point, beautiful and clean. I would like to recognize the astounding customer service that we received at the beach club from Dave at valet, Carlos, the pool attendant setting you up right , Leah and Kira, keeping your drinks full with a smile and Mike out there in the heat with his drill gun setting you up the perfect spot by the beach. Just exceptional customer service! Also can’t forget about Jorge at Jack Dusty’s who was so very kind to us on our anniversary breakfast! We appreciate you all! We will be back for our third year in a row next year, for anniversary again because of all the amazing people who assisted us! Thank you!
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Fabulous stay !
We arrived at the hotel & were immediately welcomed by the staff. We were thanked for being a titanium elite member. Our room was spacious, comfortable & clean. The bathroom was beautiful! Love a hotel room with a tub ! The water was nice & hot !