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Hotel overview
The Ritz-Carlton Maui, Kapalua recently unveiled an elevated lobby experience inspired by the Hawaiian word, Mana, the power of the elemental forces in nature embodied in an object or person.
Intimate lighting and elements of fire meld beautifully with organic lines and textures to create a seamless indoor- outdoor feeling.
As guests arrive from locales around the world, we welcome them along this path, this alaloa, and provide the vantage point from where they will begin their restorative journey in paradise.
Lounge poolside in our new Luxury Cabana Suites with all of the comfort and convenience of home in an al fresco environment. From a flat screen television to a private refrigerator and the service of your own butler, your every need will be expertly attended to in this bespoke poolside experience.
Redefining luxury, the Club Level combines comfort and exclusivity with the personalized service that's a hallmark of The Ritz-Carlton. A hotel within a hotel, the Club Lounge offers a dedicated concierge and a well-appointed, relaxed environment. Continuous culinary and beverage offerings include breakfast, light snacks, hors d' oeuvres, beverages and sweets – many reflecting the cuisine of the Hawaiian Islands. It's the ideal place to conduct business, plan a family outing or simply unwind.
Whether you are a sun-seeker or an adventure enthusiast, Kapalua Resort has unlimited opportunities from pure relaxation to ultimate exhilaration including zipline courses, seasonal whale watching, miles of hiking and walking trails, a coastal trail walk, 36 holes of championship golf, Kapalua Golf Academy, professional tennis facilities and world-class beaches.
Neighboring Downtown Lahaina is just a short drive from The Ritz-Carlton Maui, Kapalua. This historic whaling village offers oceanfront shopping and dining including unique art galleries, museums and souvenir shops.
Location
KapaluaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
- Resort charging privileges at select shops and restaurants
*Services are subject to change.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Name changes are not allowed; original booking must be cancelled, and a new one must be booked.
Special Guest Accommodation Requests: The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs
Bedding requests are encouraged however not guaranteed.
Ratings & reviews
TripAdvisor traveler rating
4496 reviews
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Mar 11, 2025Look No Further! This is the place to be.
Absolutely Amazing! If you are looking to reconnect with your spouse or even yourself, this is the place. I recently wrote a review before coming after receiving rudeness from a concierge person by phone, however; management (melissa lee) reached out and apologized. Shelly Synder (concierge manger) super sweet and attentive made sure I felt welcomed and seen. I made the right decision by booking here and i definitely plan on returning back. Food and Service- 5 Stars
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Mar 04, 2025
Love to the Ritz Kapalua
Big shout out to the lovely Ritz in Kapalua. The renovation from a couple of years ago has the property as beautiful as ever from when we first visited 20+ years ago. This was our fourth trip and won't be our last. In particular, Margie at the check-in/out desk gifted us with an extra-wonderful late, late check-out! With a 7 p.m. flight back to Dallas, she gave us the better part of the day to continue enjoying the resort and restaurants. It made all the difference in the world! Rather than having to be out at noon and having no place to 'live,' for hours on end, Margie extended our trip and gave us one more time to appreciate this beautiful property and their gracious staff. Also, sweet Amy at the breakfast buffet was so kind and helpful. She was so quick to provide anything we asked and went above and beyond day after day. It was a great way to start the day in such a gorgeous place. Thank you Ritz Kapalua friends--can't wait to return!
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Feb 28, 2025
Ritz Carlton Kapalua is Paradise!
Our trip this winter at the Ritz Carlton Kapalua was incredible. It started off with the Ritz Carlton team helping us with an upgrade for our stay, which allowed us to stay in a 1 bedroom residence with a partial ocean view. The room was fantastic and the extra space made it perfect for our small family. Margie at the front desk was an absolute joy to work with. She was very helpful in some of the accommodations that she made for us, but it truly felt like she was there looking out for us which means the world! The concierge as also very helpful in getting a tee time booked on the Plantation Course which is a must if you are into golf! The island and resort were beautiful. Pools were very clean and accommodating when our 7 year old was doing his best to find friends and run around the area. We have always loved coming to Maui, and the Ritz Carlton makes that experiences a complete joy! Thank you, thank you, thank you RC team!
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Feb 04, 2025
What a treat!
I’ve read a lot of the reviews on this site that caused me to be dubious about coming here, but we had an excellent experience. Here are a few things to set the record straight: -Our room was beautiful and not dated in any way. -The cleaning was impeccable. There was not a stray hair or dust anywhere. -Maid service is performed daily, without requesting it. -Turn down is available upon request. -The bath towels are super plush and absorbent. -The pool lounges are covered with a terry cloth sheet. The pool towels are in fine shape. We chose to use the Club Level. The food was more varied and generous than some other Club Levels I’ve visited on the mainland. The hosts there really make the experience. Leilani watched over us with great care, anticipating our every need. Leena heard every request my husband made, followed up in a timely manner and then checked in the next day to make sure he had received everything he requested. It’s such a gift to have that kind of service these days, and these ladies exhibit the true Ritz motto- Ladies and gentlemen serving ladies and gentlemen. Well done.
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Feb 03, 2025
Favorite Resort on Maui. Beautiful Resort and Wonderful Staff
We just completed another fabulous vacation at the Ritz-Carlton Kapalua Maui. The resort and resort grounds are beautiful and serene. The people working there are amazing… friendly and welcoming. Upon arriving we were greeted and given a lei and a beverage by the guest relations team. Check-In was quick and easy with the help of Margie at the Front Desk. Our room (suite) was large and beautiful. The bed was very comfortable and we had very nice ocean front view. Daily housekeeping did a wonderful job. Our package included Club Lounge access. Highly recommend. The Club Lounge is beautiful and the food is excellent, especially breakfast with an omelette chef. The team working there (led by Laura) is amazing… great service, friendly greetings and conversation, and helpful. They treated us royally and we felt spoiled! Lots of activities onsite or close by including golf, hiking, biking, pools, beach, luau, family activities like ukulele lesson, lei making, hula lessons, etc. The resort publishes a daily activity list and/or the on-site concierge can help with reservations and tours. We have attended the on-site luau a couple of times and totally enjoyed it each time. The food is very good and the show is magnificent! We’re looking forward to our next visit to the Ritz-Carlton Kapalua Maui.