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Hotel overview
Get exclusive perks during your getaway at The Pyramid at Grand Oasis - All-Inclusive. Travel now through December 31, 2022 and receive:
• Private check-in lounge and welcome area with soft drinks and snacks
• Guaranteed room in oceanfront building, with special guest services concierge and exclusive beach area
• Special VIP wristband
• Exclusive beach area
This upscale all-inclusive beachfront resort is a luxurious resort-within-a-resort, offering full access to everything the Grand Oasis Cancun has to offer in addition to all the exclusive privileges of being a Pyramid guest, like premium amenities, exclusive
award-winning restaurants and bars, and private beach clubs. Discover the ultimate Vegas-style entertainment in Cancun, including live music, dinner shows, nightclubs, and Cancun’s only full gaming casino at a resort. Located in the center of the hotel zone
on the largest white sand beachfront, you’ll never run out of activities. Swim in the quarter-mile freeform pool, chill with cocktails at the beach club, or pamper yourself with an all-natural spa treatment.
Location
Cancun Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17326 reviews
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Feb 02, 2025Great resort!
This was my first time visiting this resort. I found there were plenty of options to eat and drink. We only had the blue wrist band which is basically basic. Even with that, there were many options and special restaurants to choose from. We did pay for the romantic dinner, it was very nice. We stayed in a junior king suite and the room was great, there was plenty of space and a stocked mini fridge. The pool areas are great, there lots of space in the main area if you don’t go to the beach. The adults only beach club is also very nice. The entertainment nighty was well and fun to watch. My only concern with the resort is there is a lot of people walking around the resort trying to sell you vapes, cigars, glasses, and even drugs. The workers seem to just turn a blind eye to it. It starts to get annoying when you relax and you’re approached multiple times by different people. We were also not asked to upgrade when we checked in, if we were asked we definitely would have. End of the day I would recommend this resort even to families!
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Jan 30, 2025Honeymoon from hell
This had to be the worst place I have ever stayed. - having travelled most of the world. This hits high up on the vilest resorts I’ve ever stayed. August - honeymoon experience was poor. The whole place was over crowded, full of drunk people in the pool: rubbish everywhere. Dirty nappies under the swimming pool bridges and condoms laying around the pool areas, several people in the pool having intercourse. Rooms are mediocre with tiny balcony’s. Enough room tiny balcony’s about swing a cat, the resort is so big you have to take a map with you to be able to get around to eat. Entertainment was poor & repetitive. You couldn’t even walk round reception area without getting hassled into going on excursions ect. Food was absolutely disgusting most mornings we struggled finding any kind of edible food & I came back a stone lighter. Rooms were full of ants 🐜 Swimming pool maintenance was shocking with bits of metal hanging of the sides of the pool & rooms weren’t up to a good health and safety standard with loose nails on the walls ect. Over all a terrible first experience in Cancun. And on reflection would never come back again. Don’t waste your time effort or money here. Your welcome
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Jan 29, 2025XXX ABSOLUTELY AMAZING XXX
We arrived yesterday a group of 3 adults and 3 teenage girls. This place is absolutely amazing. It’s tropical paradise. Anyone wishing to book a holiday from the UK? I would definitely 100% recommend the Grand Oasis Cancun is tropical, outstanding beach facilities loads of entertainment. Natural surroundings with peacocks birds turquoise see white soft sand. Warm evenings pools open till 8 pm. Beach parties foam parties, the hotel is about 70% full so there’s plenty of sunbeds no queueing for food and drinks , no rowdy drinking groups, very safe and loads of evening and daytime entertainment. I can highly recommend this hotel lots of places to eat. Lots of thatch cabanas and walkways, tropical flowers. ideal paradise holiday All the staff are lovely. xxx
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Jan 28, 2025
Celebration of our 51th Anniversary
We have been visiting the Grand Oasis Cancun for 21 years (next year it will be #22). The resort staff is friendly, helpful, and show that they care for those who vacation at the resort. This involves not just the manager, but also the concierges, the restaurant staff, those that clean the rooms, etc. The grounds are well kept and every year we see signs of them working to improve the structures and grounds. The rooms are clean and well maintained and those that clean the rooms do an excellent job. The pool is kept clean and well maintained. The beach is big and taken care of by the resort. The food was delicious!! If you are looking for a great resort to vacation at: The Grand Oasis Cancun should be at the top of your list.
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Jan 28, 2025
Complete dog poop.
As you know my partner and I just returned from the Grand oasis, Cancun. From the departure to the arrival. It was complete garbage. We were unable to sit next to each other. Getting to cancun international was another 3 hour fiasco. Our luggage and lines were overwhelming. Upon arriving, it was desk after desk before anyone knew who we were. Getting there so late in the evening we basically lost a day of our trip. The next 5 days were disastrous rain and cold. The rain prevented us from even being able to leave room as the hotel was flooding from every direction. Nobody could guide us as to what to do when our actual room was filling with water. Our room fridge was without water or beverage. We made countless, countless calls to front desk regarding the situation as the entire resort was too wet to walk anywhere. And the same answer from their end was carried on throughout the 7 days “we don’t have that information “ we reached out many times to the Sunwing rep and the same answer “we don’t have the information, we will put in a request for you.” Our blue wristbands were so limited that we felt we were just defeated and stuck to one place. Every day at any hour the line ups and nowhere to sit while we waited left us starving daily. The lines for drinks and the poor service at the buffets or anywhere for that matter was a huge upset. Nobody seemed to want to look after us unless we were Mexican. The entertainment was canceled many nights due to rain. And even then while heading downtown from hotel, the taxi rates changed daily. We were totally ripped off. On day it was $300 pesos to go downtown the next day it was $200 pesos. And this happened everywhere. When we actually did get into the restaurant. We were never ever ever served by a server. And when we would go up to get food, someone else would be sitting in our seats. And there would be nowhere at all for us to sit. We ended up having to buy all of our own booze as we couldn’t stand for longer than 45min at a time any longer. And also going away from resort to get food. Nothing at the day snack bar was labeled. And it seemed that we just couldn’t get a decent meal anywhere. On the last 2 days the sun came out. For 20 min. At this point our entire beach was washed away. Tiki huts, lifeguard stands and all. And it was all blocked off and we couldn’t access the beach from anywhere else. The amount of randoms coming basically to our room to sell us “vapes and drugs” was disgusting. Where was the security?!!!! We felt so unsafe and completely harassed. All we wanted to do was leave. When we got on the shuttle to go home. We both started feeling car sick due to all The stops the bus made from other resorts. We had to get off and take our own taxi. Upon boarding, we couldn’t sit together again!!!! And sat on the tarmac for over an hour. No apology. Nothing. When in flight, the smell of vomit was overwhelming. From the 15 people on board that were puking!! Arriving into Canada was horrendous as it was another 1.5 hours waiting for luggage. Now that we are home my partner Ryan has a full body rash and the dr has told us it has come from the sheets from the hotel.. we are so disgusted by this trip and the lack of service or care. Never ever ever again. We are looking for some compensation as it’s heart breaking how much extra money we spent at a fake all inclusive resort! . we have nothing but horrors left in our hearts from this trip..