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Hotel overview
Location
Las Vegas - StripProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization upon check-in for incidentals, this will place a hold on your funds. If you don’t provide a credit/debit card, a cash deposit is required upon check-in for incidentals.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Resort Fee- A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed fee inclusions:
• Access for two to the fitness facility within the Canyon Ranch Spa + Fitness
• In-suite internet access (Wi-Fi or Ethernet)
• Boarding pass printing
• Unlimited local and toll-free calls
• Access to thousands of top newspapers and magazines using PressReader app while connected as guest to Venetian or Palazzo Wi-Fi.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions upon guest check-in.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 05Feb15 - 31Dec50
- No Show Penalty: 1 Night Applies: Sunday - Saturday 05Feb15 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
20913 reviews
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Dec 19, 2024Best place to stay!
Excellent hotel, delicious food, beautiful rooms- convenient location. Feels less like a casino than other Vegas hotels- considerate, friendly staff. Tried other hotels but currently my favorite with a reasonable price compared to other top end Vegas hotels.
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Dec 19, 2024******* WORST HOTEL ********
*******WORST CUSTOMER SERVICE EVER ************We went to get married / Honeymoon. After entering the room we noticed a very unpleasant / weird smell. We got moved the following morning as it was late when we arrived. We mentioned to the staff it was very important they get our phone chargers as we needed to charge our phones to use for the wedding. When we got to our new room the cases were thrown in, the shoes were all just thrown in a pile in the middle of the room. It looked like the place had been turned over ! We noticed the phone chargers werent in our new room even after double checking. I also then realised id not emptied a draw full of clothes and packed them in the case as told. We immediately called client services who were no help at all. We were told " just go buy another phone charger ". All my t shirts and tops were now missing so i had to re put on the t shirt id travelled in from the UK the previous morning. Security told me i had to wait 72 hrs for them to do an investigation. I asked why they cant just see what cleaner went in my room and ask her what she did with a large pile of clothes ! I told them i wont still be there in 72 hrs ! We continually went between security / front desk / concierge / guest services being told various different things. The clothes were never " bagged and sent to lost property " as i was told they would do eventually. After 72 hrs i was then told the hotel need a month to " investigate the case " before they will comment further. I had to go and buy more clothes ( when the shops eventually opened as it was thanks giving ) so i had fresh clothes to wear. This obviously has cost me a good amount of money let alone the vast cost of the clothes lost. I was told that i would be given some credit on my account to apologise for the current issues / way we were spoken to, when i tried to use this ( twice ) as something towards my meal in the hotel i get embarrassingly told there is no credit on the account. It took 3 times and speaking to various hotel staff to get this sorted eventually. During this time we were sent an email in error, one that was supposed to have gone internally to a hotel team member. This basically said that the cameras cant see from the angle who went in and if they were carrying anything, so they dont see this going much further. We only know this due to an employee sending it to us instead of their fellow co worker. We've not been told / updated whatsoever. Its now almost Christmas and still nothing. My wife and i are so upset by the whole experience. Firstly by terrible customer service but also by the way it has been handled. We spent a good amount of our wedding / honeymoon being pushed from pillar to post trying to get back what should be the most simple of things. Im yet to be given the senior management email / no. ( even though its been requsted twice now ) so i can speak to someone of authority as it seems everyone i have spoken to so far has done nothing. If i was asking the staff to find a pin or a small button id understand it could get lost but a large pile of clothes ?????? Id imagine if i was Bradley Cooper or some other A lister the clothes wouldnt still be lost or they wouldnt have been told to " go buy another charger ". It seems no one is interested basically and i'm now left with funding a whole new pile of clothes and also the bill for staying in a sub standard hotel for my wedding and honeymoon. We booked and paid good money for this hotel to make it a special experience. It was special alright for all the wrong reasons.
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Dec 18, 2024
Wonderful stay as a solo traveller
I stayed here early December. As a solo traveller (meeting friends staying elsewhere) I found the hotel a really comfortable and safe place to stay alone. The reception was excellent and seamless. Arriving off a long flight I had been up almost 24 hours and the front desk operator was highly professional and super friendly. My room was incredible with beautiful views of the mountains, which made me super happy. Room was super clean, the bed was so comfortable and the room was just spacious and a lovely place to relax. The hotel is just lovely with plenty of restaurants, bars and shops. Be prepared to walk a lot! My only negative is no coffee maker in the room and having to stand in line in the starbucks by the lifts. This was really painful as the line went down so slowly and there seemed to be no urgency of those working there. Everyone just wants to wake up and have a coffee in their room without having to wait up to 40 minutes to get one. This isn't a good part of a good customer experience or the best start to your day, particularly when you have jet lag. The pool area was lovely and quiet (it was December) it was nice to soak up some sunshine. The hotel is in a great location and I walked everywhere. The concierge, luggage and front desk operators were all highly professional, efficient and super friendly. I would absolutely stay here again as a solo traveller. It was so quiet at nighttime also in the room. I am not a big party person so i was in bed early but heard nothing of the party goers. This is a really high quality hotel that is clean and very well maintained with many amenities.
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Dec 17, 2024
Palazzo may be our new favorite on the strip.
We loved our stay at Palazzo. The suite was amazing, with tons of room, and great amenities. Ten central location on the strip was god for us to visit other places as well. This is the only place to stay if you are going to Sphere to see a show there. You can walk there and back easily, with no need for transportation.
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Dec 15, 2024
Couples Spot
Every room here is amazing. Not an exaggeration, for your money this is easily the nicest place on the strip. There isn’t a hotel with more varied dining options or a more enjoyable shopping area. The rewards program is maybe the best in Vegas, so if you’re going to gamble it should be at the Palazzo.