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Hotel overview
A true Mexican tradition in décor, ambience and culinary experience is waiting for you at The Hacienda at Krystal Grand Vallarta, the newest section at the all-inclusive Krystal Grand Vallarta.
A beautiful collection of 192 junior suites are situated around a central courtyard featuring beautiful palm trees and gardens that even includes an aqueduct. Enjoy the soothing and relaxing atmosphere of a typical Mexican Hacienda, delight with traditional dishes, and spend a quiet morning on your own private patio.
As a guest of The Hacienda, you will be met with personalized attention and luxury privileges. Among the amenities of this luxurious space include: 2 swimming pools, an all-day restaurant, a Mexican specialty restaurant, a gourmet deli, a swim-up bar, a sky bar, and a library. Guests will also enjoy full access to the restaurants, bars and facilities at Krystal Grand Vallarta.
Lounge and sunbathe in the tranquil pool and gardens settings of this charming Mexican Hacienda. Unwind with your favorite cocktail and enjoy the spectacular views.
Indulge in pampering treatments at the resort's luxurious Spa, the only one with a flotarium in the area, featuring a variety of relaxing and rejuvenating services, including beach massages, hydrotherapy circuits and more. The adult only beach club promises the experience of a lifetime, beyond your regular all-inclusives!
And if you are there for work, one or more of the 10 outstanding event rooms will be your perfect spot for success.
Explore all this charming area has to offer and make The Hacienda at Krystal Grand Vallarta your base for activities, dining and entertainment. The resort is conveniently located near Los Arcos National Marine park, as well as the popular Riu Cuale Museum and city market. The resort is also located near Championship golf courses including the Marina Vallarta Golf Club and Vista Vallarta Golf Club.
Take in endless views and luxury amenities at this beautiful property. Book your luxury getaway to The Hacienda at Krystal Grand Vallarta with All Inclusive Outlet today.
Property information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
157 reviews
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Feb 02, 2025Not going back to The Hacienda.
We stayed at the Hacienda. Room was great with a swim out pool. Staff were awesome. At the El Buffet, Marissa, Hector and Fernanda were great. Bar tenders at El Pozo were amazing, friendly, fast and great workers. Food was not good. No variety in the buffet for lunch. Specialty restaurants were small so getting a reservation was extremely hard. We had dinner at The Talavera. Pea soup was good but lukewarm Salmon was good but mashed potatoes were salty and straight out of a box. Also ate at Catrina. We had 6:00pm sitting. The appetizer was very good. Main dish was awful, chicken I ordered had a sauce that resemble blueberry jelly. Did not eat it. My husband ordered salmon which was way overcooked. It was 7:45pm and guests were still being served main dish. The 7:30 guests had to seat and wait. Chairs in the both pools were in very short supply. Also at the El Pozo bar, we regularly had to go and find chairs at the restaurant. Some guests would resort to get up early to secure chairs. Not something I wanted to do on my vacation. I did write a review directly to the hotel. Received a quick response, stating they would look at the issues I addressed. Invited us to return, which we will not.
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Jan 31, 2025Amazing Vacation once again!
Don’t believe the negative reviews! We are back from our 3 stay at the Hacienda and this trip was the toughest to leave! The staff here are absolutely Amazing, from check-in to check-out we could not ask for better service. The concierge staff, Jesus, Santos, Mario, Namien, David, Candido, Glen and any others that I have missed, Thank-you! Always willing to help with anything from negotiating a taxi price, directions, translating on the phone, to helping make a dinner reservation off site. Anything that is needed, all we had to do was ask. The Buffett staff, Marissa, Hector, Jonathan, Miguel, and Fernanda, Thank-you, What a wonderful way to start each morning. The pool staff, Rafael, Carlos, Caeser and Antonio, a huge Thank-you! You gentlemen sure do your jobs well. We were never without a drink, chair or anything else and all with a smile! Room was always clean and bar stocked. Beds are super comfortable, so comfortable that we slept through the earthquake, alarms and all. We can laugh about that now as everyone was safe. I will say that the food at the buffets was Good, not amazing but there is something for everyone and no one should ever leave hungry. The Italian and French restaurants were very good. All in all, another Amazing vacation at the Hacienda!! Already looking at booking another trip, but not sure what’s going to happen with the changes that are coming in the next year. A huge THANK-YOU, to all the Amazing staff, you are why we keep returning!!
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Jan 30, 2025Just back from 2 weeks
It’s the last day of 14 at the Hacienda, pool view room. We have not had a negative experience . From check in to check out it was smooth. The room was clean and had everything expected. The grounds and pools are well maintained. The staff are pleasant and always helpful and go beyond expectations. We spent every day at the Krystal Grand Pool as we found the Hacienda pool too shaded for our liking. The only downside was the food, it was just okay, never bad meal but never great one. Make sure you visit Maribel at the Bonita Cafe in the evening, she makes the best beverages . Antonio and his staff at the Seafire were always able to find us a spot on the patio. And a big thank you to Nancy for my daily Spanish lesson. We would certainly recommend
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Jan 27, 2025
Nothing but Stress
Stayed at the Hacienda side. Pros: Room with two double beds is huge. Tons of space to hang and store your stuff. Large balcony with two chairs. Nice double vanity too. Beds and sheets are clean and super-comfy. Drapes create true darkness. Decor was once beautiful. Breakfast and lunch buffets are pretty good. Pool design is lovely. Landscaping is lush. Most of the staff really try. Sunsets are perfect. Here's where the oxymoron "vacation stress" comes in... Cons: (our room) Broken door, serious mold on backside of drapes, light fixture is stained, bulb was missing entire two weeks (after mentioning), floor is dirty, base of faucets are dirty, coffeemaker is broken. Outside chairs are extremely uncomfortable. (on to resort) Lobby furniture desperately needs a refresh. Pool tiles and depth signs are missing or falling off. No system for pool towels which causes a shortage. Terrible dinner buffet. Food meant to be hot is often cold. Meat, even chicken is tough. System for booking al-a-carts is over-whelmed (probably 'cause buffet is so bad). Dirty dishes are left overnight in the outdoor stairwell attracting gangs of raccoons. The absolute biggest problem is NOT ENOUGH CHAISE CHAIRS at the pool! During the first week we had to get up at 5:30 in the morning to secure a chair! It's nuts! People started to complain at the front desk so then they sent a young lady around once a day and she randomly took belongings away from a few loungers without people. Causing a few arguments between guests. That meant we were now afraid to leave our chairs. We tag teamed... every time we went back to the room, ate, or worked out, we did it alone. While on vacation together! The second week was a bit better, the early, early risers had left and our wake-up time was then 6:30. Towards the end of our visit I over-heard a group of 8 guests in the pool 10 feet in front of me laughing about ordering with their wrists under the water so the waiter couldn't see their wristbands. They had already been cut-off by the bartender because they were from the less expensive side of the resort and didn't actually have access to The Hacienda. They were loud and obnoxious (like many of the quests) with self-righteous, privileged attitudes. When they loudly admitted they'd had no problem the previous day, I'd had enough. I went and complained about them but nothing happened. My husband moved our chairs to the other end because we just couldn't relax. Eventually the manager showed up 90 minutes later. Not surprisingly they argued and lied through their teeth saying they had paid extra for the day and the wristbands were forgotten by the staff! They left, freed up 8 loungers! and didn't return but not before mouthing for me to f-off. Apparently our move identified me as the person ticked. The resort has rules but not much is enforced. Ugly Canadians are rampant and make for a rowdy, unpleasant environment if you're looking to relax. If you too are obnoxious and don't care about others' vacations it might be perfect for you!
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Jan 26, 2025
It’s all about the staff
This is my 3rd visit to Krystal Hacienda and to be honest it’s getting a little worn in places. So I must tell you why I come back to this resort. The pool staff. They are so warm and friendly and seem to really love their job. Raphael, Antonio, Carlos and Cesar were all amazing and at the other pool, Daniel was wonderful too. I got a bee sting and within minutes Raphael was tending to me with ice and lime! That’s a trick I’ll take back to Canada. These guys all made my friend and my trip awesome.