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Hotel overview
A true Mexican tradition in décor, ambience and culinary experience is waiting for you at The Hacienda at Krystal Grand Vallarta, the newest section at the all-inclusive Krystal Grand Vallarta.
A beautiful collection of 192 junior suites are situated around a central courtyard featuring beautiful palm trees and gardens that even includes an aqueduct. Enjoy the soothing and relaxing atmosphere of a typical Mexican Hacienda, delight with traditional dishes, and spend a quiet morning on your own private patio.
As a guest of The Hacienda, you will be met with personalized attention and luxury privileges. Among the amenities of this luxurious space include: 2 swimming pools, an all-day restaurant, a Mexican specialty restaurant, a gourmet deli, a swim-up bar, a sky bar, and a library. Guests will also enjoy full access to the restaurants, bars and facilities at Krystal Grand Vallarta.
Lounge and sunbathe in the tranquil pool and gardens settings of this charming Mexican Hacienda. Unwind with your favorite cocktail and enjoy the spectacular views.
Indulge in pampering treatments at the resort's luxurious Spa, the only one with a flotarium in the area, featuring a variety of relaxing and rejuvenating services, including beach massages, hydrotherapy circuits and more. The adult only beach club promises the experience of a lifetime, beyond your regular all-inclusives!
And if you are there for work, one or more of the 10 outstanding event rooms will be your perfect spot for success.
Explore all this charming area has to offer and make The Hacienda at Krystal Grand Vallarta your base for activities, dining and entertainment. The resort is conveniently located near Los Arcos National Marine park, as well as the popular Riu Cuale Museum and city market. The resort is also located near Championship golf courses including the Marina Vallarta Golf Club and Vista Vallarta Golf Club.
Take in endless views and luxury amenities at this beautiful property. Book your luxury getaway to The Hacienda at Krystal Grand Vallarta with All Inclusive Outlet today.
Property information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
139 reviews
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Dec 14, 2024Hacienda is the way to go.
Had a wonderfully relaxing stay again at the Hacienda side of the Krystal Grand. Second time here. Breakfast with Emma every day. Always a smile, and help with my Spanish lesson. Marissa in the lunch area made it welcoming, and I miss Charlie offering me something from the bar. Its close (15 min) to the airport so you don't waste time in a taxi, and can get your vaycay on quickly. I think we will be back.
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Dec 13, 2024Mediocre at best
I could write a whole essay but here are the big issues. One is the mosquitos are terrible at the hacienda side you couldn’t be out of the water without getting attacked The rooms were covered in mold You pay for a swim up pool completely shaded so it’s freezing because they don’t heat it so it’s honestly a massive waste of money The food was awful the only decent food was the lunch pavilion The breakfast was ok except the pancakes and French toast would be raw in the middle Most of our dinners were served extremely cold food just terrible lack of effort on the food side. The only thing saving this resort is the bartenders and servers
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Dec 10, 2024Definitely NOT a 4 Star Property
I recently stayed at the Hacienda over the week of Thanksgiving. I was disappointed with the service, the atmosphere, and the cleanliness of the rooms. I arrived around 5 PM, and upon arrival, I waited about 45 minutes to check in. Once I finally checked in, I was informed that my room still was not ready and was asked to wait in the lobby, where I ended up sitting for an hour. No one offered me any type of food or beverage — they simply let me sit there. The receptionist said the best she could do was offer me a noon check-out for my departure a week later, which was not helpful due to the timing of my flight. When my room was finally ready, the receptionist did not have anyone show me to it; she just pointed in the general direction and mentioned that my luggage would be brought to me. However, as time went on, my luggage never arrived. Since their phone lines were down due to a storm months ago, I had to use WhatsApp to ask for my bag. They couldn’t locate it until I described what it looked like and the color of the tag. The rooms are in poor condition and need renovations. While I had no issue with the hotel’s location, as some places were within walking distance, the food was less than mediocre. The buffet had items that were inedible. If you got up to get more food, by the time you returned, your table would already be given away. I ended up leaving the property to eat dinner on multiple nights. The pool was constantly crowded. People would reserve chairs with towels and personal items, and I never saw the staff address this issue. I honestly expected much more from this property. I don’t think I will return unless major repairs and renovations are made. This property had a strange feel compared to other all-inclusives, as no one seemed to care about the guests. Staff members didn’t even bother to say “hola” in passing. The staff in the coffee shop were kind, but beyond that, not many employees stood out.
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Dec 08, 2024
Wonderful!
The Hacienda at the Krystal Grand was wonderful! My friend convinced me to go with her as she had been two times previous and she loved it. The grounds are beautiful and quiet as if it were a small boutique resort. However, the staff are what really made it so amazing. Manuel, Emma, Marissa, Juan, and Antonio in the hacienda breakfast buffet were amazing! They were a joy to see every morning and always made sure our cups were filled with coffee. Caesar and Carlos at the pool were also wonderful always making sure we had drinks or whatever else we could have needed. I will definitely be back!!
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Dec 05, 2024Great Vacation Spot.
Having a Great Time at The Hacienda at krystal Grand in Puerto Vallarta! The Pools ate Excellent and the Staff is Wonderful. Enjoying both the Sunrises and Sunsets. Special Thanks to Monica at the Front Desk who arranged a Late Check Out for Me this Saturday! Joe R