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Hotel overview
Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport, our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle.
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Quintana Roo, MexicoProperty information
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17919 reviews
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Jan 19, 2025A Magical Wedding 🥂😎❤️
A wonderful time with family and friends who all gathered to celebrate our nieces wedding The actual wedding celebration was beautifully organized from the rehearsal dinner to the ceremony to the reception The food at this resort is some of the best we have ever had at an all inclusive The service is excellent any issues were taken care of immediately…. The rooms are spacious however the bathroom / shower area could use more hooks to hang towels and possibly a bench The beds are a little firm and the pillows definitely could be upgraded to a better quality The balcony although huge and comfortable could have a rack dry bathing suits etc The drawers and dresser are ample and it’s probably the first resort where we were had room for all of our clothes The restaurants were all delicious although the system is not very efficient long waits and no reservations the buffets were excellent however for most days they closed them for lunch and dinner this is the first resort I have ever been to that did this which in my opinion was absolutely ridiculous it made for a lot of Hangry people as the waiting to get into a restaurant was so long Plus in a buffet you can always find something that will satisfy your appetite The beach and beach restaurants were great the beach staff servers are fantastic shout out to Miguel and Rosita to name a few The grounds are beautifully kept The beach towel system is excellent Roland’s at Lizards restaurant a star 🌟 Ernesto and Mariana at Santa Sirena the restaurant in the adult hotel Fives Beachfront next door were excellent Breakfast servers all great Rosa , Yolanda Maritza plus many more Now the Ambassadors these guys made our vacation so much smoother and special We went to a presentation of the Epic Club this is not a time share but a membership it took only an hour we were brought to the beautiful Fives Beachfront next door and honestly had we been younger would have given this membership more consideration it was only an hour and not pushy at all For this we received massages and Bally bed and the opportunity to have a delicious dinner But more than that these ambassadors helped us with any and all hiccups Luis ( full head of hair;) Luis ( bald :) Adriana another true professional 🌟 I almost forgot the Spa !!!! Best massage ever from Anna ❤️ All in all a very good time was had by all
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Jan 18, 2025First time in Mexico, we will be back!
We have just left Fives Beach (17.1.25) after our first Mexican holiday and we had the best time! First the positives, the food was wonderful, lots of choice. The 1 bedroom suite is a massive space, the beach is beautiful and infront of the hotel, well maintained. The entertainment was fun but we are early to bed so didn't see much. The All Inclusive drinks are branded, the Gin bar was mega with so many different flavours. The surroundings are stunning and very well kept, immaculate. Its a huge site but there are little shuttle buggies going round all the time so just hop on one. Butby far and away my favourite part was the staff, such friendly, happy, kind people, nothing was too much trouble, everyone, from cleaners to waiters to concierge, always had a smile and Hola! Special mention to Ivan in reception who was very kind on our arrival and Jaziel on the beach who was our waiter whenever we were at the beach, a really nice guy. Any query we had was dealt with by reception immediately and followed up. Only a few negatives, the restaurants fill up quick so you need to eat early or be prepared to wait, especiallyif you are a group. Or get room service which is very good and timely. There needs to be a reservation system for the restaurants really. The bath in our room had no hot water which was disappointing and our TV didn't work, even tho they did attempt to fix it. People reserving sunbeds with towels at 8am then not actually getting to the beach/main pool to use them until the afternoon, if at alll! This happened daily. There aren't many sunbeds so this level of selfishness should be monitored and items removed from the sunbeds after a certain time. Tips. Eat dinner at 530-6pm Go to the sunbeds early if you plan on having a beach/main pool day. (The other pools have loads of space) Tip the staff, they work so hard and I was surprised by how few people actually tipped. Watch the sunrises, they are stunning. Ignore the weather apps, they never get it right!
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Jan 16, 2025
Great experience at The Fives
Reviewed today Stayed at The Fives in Jan 2025, had a great couples trip. The relaxation was well needed. Our server Mel at The Brasserie was exceptional. Really enjoyed the large rooms, food was great, and morning yoga classes on the Sky Terrace with NRG2GO were a lovely way to start the day. Loved the yoga!
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Jan 16, 20255 STARS OF HELL
We travelled & stayed in The Fives from Jan04 for a week with my family of five .Having paid & upgraded to the two bedroom suite ,decor is rough & lacks the finishing touches you would expect from 4star plus ..But if thats all I had to complain about my troubles would be little. Do Not !! book anything with this hotel . I had booked car hire & had paid above & beyond for the convienence of this ,only to be told 2 hrs prior to collection that it was cancelled & "we are very sorry" .Our holidays itinary was built around car hire Because of the short notice we then proceedd to book a tour x 5 persons to Chitzen Itza only for them to be looking for $980 because of their mess up we reduced this down to $660 & they gave us a book of coupons as a good will gesture (they would not accept the coupons ,until I demanded that they use them for the tour) The tour itself for the first 1.5hrs is spent going from one hotel to the other .Book yourself a small bus tour . Amazing when you do read the reviews the amount of people that manage to get food poisioning ,well yes we managed that & one of our party was quite sick for four days . This hotel advertises that it has 13 restaurants NOTE: Only ever on one night is there 3 restaurants open with a themed night being one of those . We did use the spa & was quite enjoyable but wasnt able to relax ever in this hotel . Our check out bill included full price of tour ,spa which had already been pre paid ,tourist tax which is acceptable when challanged our bill went from $1480 to -$36 they owe me (not that I will ever see it ) Overall THE FIVES distroyed our family holiday ,caused a lot of stress & upset throughout our stay .I had spoken with their Duty Manager ,but her acceptance of any responibilities where on deaf ears . Please book else where ,we are not moaners /complainers but this was & I repeat our worst vacation ever !!! BOOK ELSEWHERE !!!
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Jan 14, 2025
Pros and cons
Pros Lovely resort, plenty of restaurants , entertainment was varied and the staff couldn’t do enough to make our stay enjoyable . QR code used to find out which restaurants are open . Cons People parading monkeys, parrots and birds of prey on the beach front to get tourist to have photos with them. Sad to see this exploitation . Small minority of tourists having photos taken but still unacceptable in 2025. Overall relaxing and enjoyable vacation.