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Hotel overview
Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport, our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle.
Location
Quintana Roo, MexicoProperty information
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Hotel details
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Ratings & reviews
TripAdvisor traveler rating
17872 reviews
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Nov 19, 2024Love this place and the people!
Last year (2023) my husband I had to cancel two trips to Mexico due to family health problems. This year we booked once again at The Fives. We love this resort ! To us it feels like home! The grounds are well kept, the food at the restaurants (Koi Thai, Arezzo, La Brassiere and Oka)served outstanding food! We love the wandering pool, watching the monkeys swing through the trees, the nightly entertainment at the plaza and the beach! We love it all! To us, it’s the people that work so hard to make our stay the absolute best best!
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Nov 19, 2024
Great resort. Wonderful staff
I have never stayed in a hotel surrounded with so much wild life. The hotel was always clean. Staff are wonderful. Any issues I had were resolved quickly by reception staff. Great food and the evening activities are wonderful. So many pools.
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Nov 18, 20245 star hotel 3 star service.
We stayed here with my family (adults and teenagers) for 8 days for my cousin's wedding. We have gone to playa del carmen and Cancun several times as a family and have stayed in several different hotels. The grounds are beautiful and clean, I loved the jungle area and the beach has no seaweed. We had a one bedroom suite, my mom had a swim up suite, my brother had a penthouse suite and my cousin had a deluxe room so I had a chance to see what all the accommodations were like. I must say having a swim up suite is worth it as the pools close at 10pm so it's nice to have your own pool. House keeping was really good they cleaned our rooms everyday. Also shout out to Fernando who helped us with our booking and made that part go seamlessly as well as the front desk at check in was great. They have many many pools which was also fantastic so you are not crowded in one pool. The wedding was perfect thank you to Yen (wedding coordinator) and Irma who did my hair. This hotel was supposed to be a 5 star hotel we had "epic" but never saw our ambassador and our "butler" never responded on the WhatsApp. They have a lot of restaurants but only 4 are open everyday and if you come after 7pm with more than 2 people in your party there is a 2 hour wait. The restaurants close by 10:30 and only room service is available and we did order every night with at least 1 hour wait. One night after the wedding I'm not even kidding we ordered at 12am and we received our food at 3:30am. They also let locals at the beach so on the weekend the small beach is very crowded with families who are not staying at the resort and you can hardly walk on the beach. Overall, I really wanted to love this hotel because the grounds and pools are very nice but if you are coming with a family keep in mind you will have long wait for restaurant unless you eat at 5-6pm. Everyone is working really hard but maybe they shouldn't book the hotel with that many people if they cannot accommodate. I understand everyone is working hard and it shows the waiters were very stressed. The only waiter who seemed like he was not having a bad day and who actually gave good service was Javier at the Brasserie.
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Nov 16, 2024The Fives will put you to sleep
I was at the Fives for two days. The service was terrible. The vibe was for those over 60 years old. I found the food underwhelming. There was no music barely any activities. I spent the extra money and took off to a stellar resort with top notch service
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Nov 16, 2024
Great all inclusive for a vacation!
This has been a most amazing week. The experience was second to none. I love the friendly staff, the service they give is excellent and never does one feel that one is asking too much of them - sooo accommodating and obliging! The meals are delicious and there is much variety in what is served from one place to the next. The activities are numerous and continue throughout the entire day. I especially enjoyed the yoga by NRG2Go, finding the delivery of the instructor very professional with each daily class being different poses from the day before. Kudos to this company and to the management of the resort. It is well run and definitely a wonderful place to vacation!