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Hotel overview
Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport, our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle.
Location
Quintana Roo, MexicoProperty information
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Hotel details
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Ratings & reviews
TripAdvisor traveler rating
17888 reviews
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Dec 20, 2024amazing experience
I had an amazing experience at this hotel! The staff were fantastic, the accommodations were top-notch, and the amenities were perfect for a relaxing getaway. The only thing I would suggest is that the entertainment could be a bit more lively. While the atmosphere was calm and peaceful, I felt that the activities could have been more engaging and fun. A bit more energy and variety in the entertainment would have made the overall experience even better. Still, it was a wonderful stay, and I’d definitely return!
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Dec 19, 2024
Muy bueno!
Excellent resort. Great food and great service. Nice touches like fresh baked pastries being handed out warm and fresh in La Brasserie and many times someone walked our towels with us, right to our spot at the pool. We booked a Bali Bed for the week and had over the top amazing service from Toni And Alejandro, the best poolside service I have had at an all-inclusive. Favorite restaurant was Italian, the food and service was exceptional. The best show at night was the fire show. Only downside was that the beachfront infinity pool was pretty chilly while we were there, would have been nice if it was heated like the adults only pool. Our son loved the kids club and they treated him great and he had a lot of fun. Was an amazing week with the family.
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Dec 17, 2024
The Fives Beach Resort offers a full 5 Senses Experience! A beautiful experience!!!❤️👏
Hola! We are back at The Fives Beach Hotel & Residences in Playa Del Carmen, Mexico this year and what an elevated experience!!!! ⭐️⭐️⭐️⭐️⭐️👏😁 The Fives has introduced a new Health & Wellness Team led by Sandra and the offerings are interactive, cool and memorable. Muchas Gracias to Sandra, Alan, Valente and team! 😁 We signed up for many activities from the sound bowls, Pilates, yoga, tennis clinic with Pedro, Spa workshops: body scrubs and facials with Ingrid & Aida and onsite partnerships with Luz Vergana from Savitri Alquimi Aromantica for Natural Perfumerie Workshop and Max & Mariel from Manvana Macrame Design for the fun Macrame workshop. I highly recommend these activities for a full “Five Senses” experience! 👁️👂👅👏 We leave The Fives Beach Hotel & Residences well fed in diverse cuisine, Mexican language & culture, spiritually grounded and unique wellness experiences! Muchas Gracias! 🥰
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Dec 16, 2024Not so Epic Penthouse Suite
There a lot to like about this resort but the some huge flaws. The food, activities, and property were all great. However we rented an epic rooftop penthouse and that was pretty shabby. While the room was fine, but the actual rooftop with Hot tub was bad. The door leading to patio stuck and the handle came off. The hot tub was a jet bath tub that didn’t heat. There was kitchen faucet to fill it and it took more than two hours to fill. So weird. The deck was pretty beat up and we had a great view of the employee security entrance. So while I actually loved many things about this place - the main thing - the room - not worth it.
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Dec 12, 2024
Not the best hotel.
We stayed in November, 2 couples, booked together, paid together and arrived together. On arrival, we were told we were in different blocks, whilst at reception, a family were complaining they had no hot water in one block, and another couple were complaining, as vegetarians, they were given Pork, Alarm bells started ringing. After a lengthy discussion it was agreed that we would go back to reception the following morning and be allocated rooms in the same block. On entering our room, it smelt damp and mouldy, there was a puddle of water on the floor from the air con, with long dark hair in it, defiantly not me, I'm blonde! The shower was also dirty. Our friends room, was a narrow shoe box. We continued the night and slept well, Beds and pillows are lovely. In the morning we went back to reception to be told the hotel was full, and no other rooms were available for us, so after another very lengthy conversation, 2 rooms magically appeared in the same block, next door but 1 to each other. Finally we could relax in block 15, ground floor, with the swim up pool, which is freezing, by the way. The beach is an 8- 10 minute walk from this block, through the rain forest, which is beautiful, or the Taxi buggy, was always around to hop on. The drivers were lovely. For the first few days the we had to chase for the maid to come in, as we were getting missed. The main pool at the beach is lovely, although cold, we struggled to find sun loungers and on the Beach too, so resorted to early beach runs to save sun loungers. The Beach is also lovely, sea is a bit rocky. The staff round the pool are fabulous, and will supply you with drinks all day, and work extremely hard. There are several different choices for lunch and normally a themed lunch going on, the beach BBQ was my favourite, but be quick. Had an issue at the beach, which Andres sorted out and resolved promptly, he was great, brightly dress and always happy. The restaurants are ok, you have to be prepared to wait for a table, maybe an hour, but we went earlier and factored the wait in, and had a drink 1st. We we're extremely disappointed with the Mexican restaurant, in Mexico, it was bland and boring. The Thai was lovely. the French and Italian restaurants were ok. The buffet was about the best of all, lots of choice and no waiting, just had to ask for Salt & Pepper every time. The Gin bar was also great, made my way through the great selection. There is not enough outside seating for the evening entertainment, so you end up standing up watching shows, or walking round looking for a seat for ages. The entertainment was ok, nothing special. My husband had a problem with the beer, he said the pipes were not clean, so asked for cans, which eventually he got. Most of the staff are friendly, reception need a little lesson on smiling. I am disappointed with the hotel as i was very excited to go, but i think it is just too big for us. Especially with the Residences side to it. There is also nothing outside the gate to walk to, just a 7 Eleven a 15 minute walk away. Would i go back. NO.