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Hotel overview
Location
DowntownProperty information
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Hotel details
General policies & fine print
No-shows incur a full stay penalty and applicable product penalties.
A major credit card or cash deposit and photo I.D. are required upon check-in to cover phone usage and incidental charges.
Room taxes are included in vacation price.
Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Ratings & reviews
TripAdvisor traveler rating
949 reviews
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Nov 04, 2024Won’t stay here again
I prepaid for parking thinking the valet parking would be more convenient but I was absolutely wrong. When we arrived there was 1 valet guy trying to park 6 cars. It was faster and cost the same ($45 a night) just to park in the parking garage next to the hotel. We’re both under 5’8” and the room was small and the bathroom even smaller. The only positive was that the front desk staff was friendly and the proximity to everything downtown.
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Oct 17, 2024Poor customer service, average stay
Hotel itself is average, our room was teeny and had a view of the back of buildings. The customer service poor; they double-charged my card, I wrote 2 emails (no response), made 2 phone calls (agent didn't take accountability, wouldn't give their name, promised that I'd be refunded) and here I am a week later, still no refund. Check your credit card statements if you stay here!
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Oct 12, 2024Any hotel would be better!
We have stayed here many times, typically booking 2 rooms at a time. There are minor issues such as rooms being older, elevators not working twice, including this time, & lack of cleanliness in rooms. We stayed here a couple of weeks ago where we booked 2 Superior King rooms. One room 215 clearly was much smaller standard room. The tv didn’t work entire stay. We attempted multiple times to get fixed with no success. After we left I sent an email directly to management detailing everything & letting them know we would be back in a couple of weeks w/2 rooms again. Management responded that they found the reservation & let us know if we have a problem. No sorry & no discount for a room that clearly wasn’t superior king even though thats what we paid for & booked. Arrived this week & they put us in 215?? Really is that a joke? TV had issues the whole time & they put our 2nd room 2 floors up. Absolutely horrible. Will not stay here again. Do NOT make the mistake in staying at this horrible hotel.
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Sep 21, 2024Honeymooners
The hotel staff were incredibly kind. Our room was cozy and clean. The entire staff is ready to help with anything needed. Isela made sure that we had everything we needed before we would ask. Also much appreciated is that several staff members are bi-lingual so there isn’t any miscommunication. Thank you for the wonderful stay
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Sep 17, 2024
Good experience
Had a great stay. Samir was helpful throughout the stay. Breakfast options were good. There was quick response at reception. The location is ideal, situated close to major attractions and easily accessible by public transport. The hotel itself was clean, modern, and well-maintained. My room was spacious, with a comfortable bed and a nice view of the city.