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Hotel overview
Location
Paradise Island - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit card authorization upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card or :
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
- Daily Access to Aquaventure water park
- Daily Access to The Dig and Marine Life Exhibits
- Wi-Fi All Access (guest rooms and lobby areas)
- Two Souvenir Reusable Water Bottles per room
- Dive-In Poolside Movies – as scheduled
- Daily Access to Fitness Center for two
- In-Room Coffee & Tea
- Resort Shuttle Service
- Unlimited Local Phone Calls
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
5123 reviews
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Dec 21, 2024Take a break
Best place to take a break from work and stress!! VIP staff amazing, restaurants are great!. The cleaning lady on our floor was great, took note of our schedule and cleaned the room accordingly. Came in early on a Saturday and both rooms ready at check in, love that place! It’s a must to try even for a 3 day getaway or a 7-10 day full vacation.
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Dec 20, 2024
My experience was the best. I was happy to be in such beautiful place.
Eveything was wonderful. Very fancy. The best place in the world we ever visited. Eveything was top quality. Very fancy. Amazing. We will never forget such experiences and we saw celebrities we never met before and it was a dream come true to be there and having the best experience.
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Dec 19, 2024Terrible staff
Massively disorganized. Worst unhelpful staff. If it rains, they will refuse to go outside to help you because they don’t want to get wet even though they have umbrellas. Instead, they make their guests run out into the rain with no umbrellas. Worst service I’ve ever had at any hotel.
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Dec 18, 2024overall good experience
Overall our stay was enjoyable....prices have increased significantly since our last visit 6 years ago, especially in the cafes and restaurants. Staff was very courteous and helpful. Not the place to go if you want privacy and quiet environment.
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Dec 11, 2024
Great trip
Great trip. The resort always does a wonderful job to accommodate its guests. Overall, everything was really nice and I can’t wait to return . Marking of chairs reserved at the Cove pool was my only concern, every chair in the first row around the main pool was marked reserved and no one was paying for them .