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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
This resort is 'Adults-Only'. No one under the age of 21 is permitted at the hotel.
Ratings & reviews
TripAdvisor traveler rating
7832 reviews
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Apr 02, 2025Great Time
The restaurant host and servers are very good and the rooms are very spacious and clean. The Playmakers are the Very Best. They make you feel so welcomed We had a great time with the Playmakers especially: Caliente, Ara, Sam and Addy. The beach is beautiful.
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Apr 01, 2025
10/10 highly recommend!
The fun and energy of Temptation is off the charts amazing! The staff make all the difference, and we will always return year after year! Our butlers Yami and Miguel were highly attentive in ensuring we had everything we needed. I received two massages, and they were fantastic! Book with Leo asap, you won’t regret it! Some of our memorable wait staff included Francisco at the buffet, Mauricio at Romanz. The entire team and food at Sutra is also incredible!
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Mar 30, 2025
Party like rockstars even though you’re 40
This was our third time back at Temptation and it was a homecoming to be sure. Starting with our awesome butler Yosephat. We had him last year and it was great to see his familiar face. He constantly checks in and went above and beyond for us, looking out for us and making dinner plans, really meeting all our possible needs. He showed us up to our fabulous room that had a fully stocked bar and giant private hot tub. Diocelinda was our housekeeper and kept our room neat as a pin. Lots of clean towels extremely tidy. We were thrilled to see lots of other familiar faces from Luigi at the pool bar who even remembered us from last year! Our absolute favourite person is Lucio! He worked morning buffets and was our incentive to get out of bed in the mornings after late nights of dancing. He and Jair are the best couple of fellas ever and we would purposefully find them and sit in their sections. The spa is incredible! I often wonder if massage therapists at resorts are the real deal and they definitely are here. My husband and I had a couple massage, me a relaxation massage and he got a deep tissue massage. It was great! Veronica was just right in the pressure and did a wonderful job. My husband was surprised at the strength of little Carmen. She busted out every kink in his muscles. She beat the crap out of him, he was very impressed, felt like a million bucks after. I went back and had a massage with Jesus which was equally sexy and relaxing. I’m definitely going back. I actually had a manicure emergency and broke my nail painfully but thank goodness Marcella was there and fixed me up in no time. She was a quick and talented nail tech. The restaurants are great, my favourite being Sutra. I highly recommend the bao buns! Juan is a very nice waiter and had perfect recommendations for us when we weren’t sure what to order. The chef even stopped by to check in. It was all so good it put us in a food coma and we had to have a sleep after that yummy meal. The playmakers were pure energy as usual, shout out to Sam, cowboy and pretty boy. You all work so hard We come here to reconnect as a couple and party like we did before we had kids, This place nails it everyday.
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Mar 30, 2025Disappointed
I was really disappointed. It was my favourite hotel. It changed a lot. Quality is very low. It was party hotel. Now partyish not really party hotel anymore. Food quality very low if I compare with old Temptation. Staff !! They are not smiling. I usually tip well but this time very few I tipped. Entertainment team is nothing like used to be. You feel the energy.. I missed old Temptation First picture is old Temptation
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Mar 29, 2025
Vacation
Temptation never disappoints this was our 7 trip. We had Azul as our butler and recommend her 10/10 she checked in everyday and helped us with any questions we had. She recommend some shops that we asked about. Cannot say enough good things about her. From all the bartenders to the wait staff to housekeeping on the 5 floor they do a wonderful job. The food was so good the supper on the beach for Studio 69 was over the top So glad we found this place and it is our go to for our vacation!!