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Hotel overview
Location
CozumelProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
4200 reviews
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Nov 25, 2024Deceptive advertising, 1/3 smaller than 3 years ago.
This resort has really gone downhill in the past few years. Despite the advertisements they are down to one restaurant and one outdoor eating place. Many times they are not both open. This was our third visit in the past 5 years and we won't be returning. Only two bars now. Deceptive advertising on the website and other places. This place is approximately 1/3 the size it was 3 years ago. So does not compare to most of the other resorts on the island for the same price.
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Nov 24, 2024Sunscape stay November 24
The staff is Awesome at Sunscape. Our room was clean and well kept for us. The Beach and facilities were kept up and clean everyday. I would recommend Sunscape to any family looking for a fun atmosphere. The Staff for the activities for the kids was great!
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Nov 14, 2024Beautiful getaway
Everything was wonderful from the food to the service. The rooms were outdated, but the mattress was awesome and sleep is the only reason we were in our room. The activities were fun and you can tell they try to hit every age level in that preparation. The beach access, sports and amenities were excellent. I would recommend you bringing a hairdryer, if you require one. I requested one on the days I needed it, but it didn't arrive timely.
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Nov 12, 2024Bad service, bad food
I would never stay here again. Staff is not responsive and unwilling to resolve issues with the room when we told them something was wrong as soon as we had arrived. Our air conditioning was leaking and it flooded the entire room and they did nothing about it, they just made it worse. Plus the service from the staff is not good and the food is terrible.
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Nov 08, 2024
Cozumel Sunscape Horror
Don't Go! Based on pictures on the website, it looked really great. We go there and the room had no working A/C. We called for it to be looked at and went to dinner, when we came back, still no A/C, so had to call to get our room changed. The new room's A/C worked, but there was no ice bucket or hairdryer, when we called no one answered the phone, so we had to go get these from the desk ourselves. The mini-fridge, only stocked with water after the first day, you couldn't get a can or bottle of anything else after day 1, you had to go to the bar to get anything in a glass to drink. The food - terrible. They had a Mexican Restaurant and a buffet, that's it and they are only open for specific times, there was no where in between you could get a sandwich, snacks or anything else. The food was terrible, the buffet served Mexican and they had a Mexican restaurant, really! We had go go off resort almost every lunch and dinner unless we wanted the same thing, because it was the same thing day after day. The only thing we enjoyed was the spa, but that was next door at Secrets. BEWARE - they hit you up for one of those time-share presentations as soon as you arrive, don't fall for it. Go into town, see the Island, that was nice. Alberto's on the beach is great, take a drive around the Island, go to the ruins, scuba or snorkel, those things were fun. Take pesos, everywhere you go if you have dollars, each place has their own "exchange" rate, so convert to pesos before you go, that way there is no question on what you are paying.