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Hotel overview
Location
CozumelProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
4234 reviews
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Jan 09, 2025Big No
RUN RUN RUN!!! the worst experience and we are not picky . Beach is ok ( rocks) , staff mostly nice. BUT FOOD . Buffet style is breakfast only . And 2 restaurants operating . While you wait to be served - it can be up to 40 min to be sitting. The worst part - menus has only 8 options ( nothing great) and the menu all the time the same . If you travel with picky eaters or kids that’s not the place to go . While you may think it’s not important -imagine eating 7 days same food that are tasteless . No fruits. Nothing .While on the site is 4 stars it’s really 2.5 or 3 max. Not recommending .
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Jan 05, 2025
Great Beach - NOT Great Food.
Beautiful waterfront beach location in Cozumel - zero complaints about the beach location - simply perfect. Our housekeeper was lovely and conscientious of our "out of room routine." He kept our fridge stocked with diet coke, extra bottled water, and cans of beer! I really appreciated the extra mile he provided. All the staff were quite attentive and kind. Over cleanliness of property was quite nice - yes, it is a little less fancy than other all-inclusive resorts, so if you are looking for fancy, modern amenities- you will not find the here. The food was very basic - it became a turn-off to eat there due to questionable resuse of leftovers and portions far too small. My family paid for taxis too and from downtown Cozumel to eat at restaurants. Just be prepared to have very low expectations of the food. I've traveled to Mexico MANY MANY times and I am pretty chill about food expectations and accommodations. The reality is this report has a fantastic location, ALL the staff are wonderfully kind and welcoming, however, I gave this a 3/5 as the resort requires maintaince and updates to bring it up to a true 4/5 ... the food really is not great. Never had guacamole, non-spicey salsa, or sour cream for tacos, and hot dogs are cut up in many dishes. I specifically posted a photo of leftovers arranged on a platter for guests to grab from the make tacos at the late evening New Years celebration. There was no lack of effort, and I do hate food waste, but this is not what I expected to use to make tacos with.
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Jan 04, 2025Vacation from hell
Honestly, if I could give a negative review I would give this -1. The only thing helping this not be the worst was the weather and the kindness of the staff. Unfortunately even have a sour taste from that when on our final day because of miscommunication about a late check out led to a member of our party (a older woman) being accused of lying and being told we were not allowed to report the customer service representatives name to follow up with his bosses. The resort was in disrepair, the food was mediocre at best. The staff are clearly trying to do what they can with little resources, all the food coming out of one kitchen, small portions and no alternative options beyond the set menus. Specialty restaurants at other resorts which we paid for bottles of wine to go to because we were at the sub-standard Sunscape, unable to access any of the amenities of Dreams or Secrets without additional cost even though guests from Dreams and Secrets can do so with no charge. This is not true for the beach bar, even if you want to pay you cannot for drinks if you are from the other resorts. Our rooms perpetually had issues spending the first day calling maintenance and management to address issues with the rooms (i.e. doors not working, fridge not works, air conditioning not working). This continued with our toilet overflowing one night, we then waited for maintenance for an hour. The room was okay, however there was not very good cleaning done surfaces that are assumed to not be obvious (i.e. above doorways, ledges etc) were covered in dust. Curtains had stains and burn marks in them. There was water leaking from our air conditioner. Marks on our wall that did not get cleaned for days, milk was spilt out front of our door that did not get cleaned up until we did with water despite reporting it to hotel staff. Our ceiling had a crack in it that would drip water. Our patio flooded with water after rain (no drainage), my partner slipped and hit her face on the railing. Overall this vacation was a complete disappointment, save your money or find somewhere else to go. Clearly based on previous reviews this is a rip off and not worth wasting your time at.
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Jan 03, 2025
Stay Away!
Renovation means destroyed a great resort. Food was awful at best and tasteless would be a high mark. If you like to be pressured all day with upsales and horrible meals all day this is the resort for you. It was a real resort ten years ago and we had visited several times. It is so bad now I wouldn't accept a free stay.
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Jan 01, 2025
Ok for the money spent.
Nice compact resort. Beach is compact, not bad and could utilize more lounge chairs. Room we have had was clean and everything was functioning well. Lack of hot water in the late afternoon and evening. Facilities for serving food are too small making people wait long times to get their meal. Selection of food is somewhat limited even though we have found items to be of fair quality, freshness and taste. Fair experience for the money spent.