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Hotel overview
Sunscape Coco Punta Cana - All Inclusive is anything but ordinary. Day and night, the fun never stops for families, singles, and couples. Sunscape's world of Unlimited-Fun® gives you one of nature's most pristine beaches, 24-hour room service, top-shelf spirits, daily refreshed mini-bar, and spectacular ocean views, all while experiencing the special feeling of being welcomed as a most honored guest.
Fun in the sun awaits at the beach and pools. Fabulous a la carte restaurants and tropical drinks are all part of your escape. The resort features a luxurious tropical atrium, outdoor theater, pool with two waterslides, spa with world-class amenities, Explorer's Club for kids, and Core Zone for teenagers. Fantastic golfing, shopping and nightlife are all nearby.
Enjoy six amazing first-class restaurants including a buffet, three a la carte options, a grill and a café, each offering a unique experience and flare. Be tempted by tasty international and island specialties and four bars serving unlimited premium beverages.
The first-class spa features a massage and facial center with hydrotherapy rooms, soothing signature treatments, couples treatment rooms, oceanfront massage options, and brand name products, all built specifically for your relaxation and comfort. The state-of-the-art fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, life-cycles, and step machines.
Property information
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Hotel details
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1773 reviews
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Apr 14, 2025A fun relaxing trip!
The resort is well laid out - everything is close by so you don’t have long walks to get to where you want i.e. beach, pool , restaurants etc. Staff are friendly : Nairobi at check-in was awesome, Kevin, waiter at the buffet was wonderful - he even remembered us from our previous trip ! All the chefs at buffet were pleasant and accommodating. Emmy at the adult only building was very helpful and friendly. Cleaning staff did a great job on our room and the staff at cocos where I had my daily lattes were awesome! Wish there were more lounge chairs - have to get up super early i.e. 6:00 am and put towels on chairs in order to get any! Designated smoking areas enforced would be really good so that non smokers are not negatively impacted . This last trip a large percentage of the guests smoked and it was very difficult to find anywhere that was smoke-free! Despite the lack of chairs and annoyance of cigarette smoke it was a great trip.
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Apr 14, 2025Honest review
Hotel in general is pretty and has good, well maintained areas. Shout out to Sharkly Bar bartender Nicholas (by the waterpark) he was amazing, entertaining, attentive, and on task all the time. Shout out to Kids Club staff (Yuli, Candy, Sugar, Star, Pamela, Amanda) my kids had a blast, they were super excited to go there everyday and did not wanted to leave. The down side was: - Food: I would rate the food 6/10 due to not having a lot and variety was not key for the resort being an all inclusive. In the main buffet (Windows) be prepared to wait longer times for clean glasses for juices and beverages, clean coffee cups. It's a self service after seated you have to help yourself (hostess Jony was amazing and always checking on us and serving if needed). - Drinks: Rate 3/10. Only beer was the standard. Can have some more drinks if you have access to Sunclub areas. No premium drinks or brands, only generics. The lack of knowledge of some of the bartenders was evident, sometimes i have to guide them to have my drink prepped. - Staff: Rate 7/10. Mostly friendly (better if tipped before hand). - Entertainment: Rate 10/10. Despite they don't have a lot to do after 2100, entertaining staff is alway doing something for you, we enjoyed the bingo time with "Nicky Minaj" and "Coffee" (Bingo Bingo Bongo Bongo). - Cleanness/Higiene: Rate 2/10. Our room was dirty all the time, they would cleaned it up and you would find sand on the floor still. They gave us only two set of towels for a family of 4 the first day. They spent two days without cleaning our room and was only resolved after we spoke with an off-duty UVC representative (Eduard) and the director of logistics (Antonio). We recommend that you speak up on time, bring it up as soon as anything happens, don't wait. The day before we were leaving we were able to meet with the director of logistics, the chief concierge and an UVC representative, they listened to our complaints and exchanged information promising a better experience upon our return to the resort (if we decide to go back). Also, a dining experience was offered to make up for the issues.
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Apr 13, 2025Wonderful Wonderful Staff
The staff from this hotel were extremely welcoming and helpful throughout our stay. Richard from the sports bar and Gregori, Frank, Jose, and Julio from the lobby bar are over the top! They are wonderful and they make sure that you are satisfied and happy.
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Apr 13, 2025
Amazing
The experience is memorable, if you go to the loby ask for Dauris, he is the best bartender 🙌😁 the rooms are good, the food is delicious and the resort is very clean. If you want a good massage take momo at the beach and if you want to book for excursion go with Yariel he is the best.
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Apr 13, 2025
An older resort with limited curb appeal
Property The resort is large – more than 1,000 rooms. Our room was in the SunClub Adult section and it was nice and clean. The lobby is quite average. The outside of the resort is well below standards of other resorts in the area – it has a very underwhelming basic entry and front door. Also, the resort is a long way off the main road from the airport to the rest of Punta Cana and it’s a somewhat bumpy ride. I played golf 3 times in the Bavaro area (Hard Rock, Iberostar, Punta Balance). Each time, half the transportation time was spent driving from Sunscape CoCo to the main road. Beach and Pool The beach area is nice, but it is crowded, even in the Sunscape Adult are. The pool in the adult section is good. Lounge chairs are too few – if you want to claim one, get up at 6 AM and put your towels on one. You can reserve cabanas, but the beach attendants want $30/day for the whole week. Restaurants This is probably the weakest part of the resort. Kaleidoscope buffet has an average selection of food, but service is average - Took 20 minutes to get water and drinks only after going to waitress and asking. Forget about finding a spoon to stir your coffee or tea as I only saw 1 such item outside my room in the entire week. I even asked for them a few times and the wait staff never returned. The Kaleidoscope omelette station was good but crowded. Likewise for the waffle line and the pasta bar. We ate one evening at the main buffet for a change… very average food and below average service. Far and away the worst aspect of the restaurants is that it is ALMOST IMPOSSIBLE TO BOOK A LA CARTE DINNERS IN THE MORNING FOR DINNER THE NEXT NIGHT. If you try to book at 6 AM you will be fortunate to get a reservation for 8 PM the next night (i.e. 38 hours later). We did get lucky one day booking later in the morning and got a reservation for 9:15PM the next evening. Aside from the booking issue (which is the WORST we have ever experienced at any resort we have stayed in Mexico, Central America, or Caribbean) the food was variable. The Dominican restaurant, Sunnyside, was good food and good service. The Amazonian restaurant, Tierra, was good - it is a buffet for vegetables and a Brazilian steakhouse with various meats on skewers so a blend of buffet and a la carte. Service by Carlos was very good. Bluewater Grille was quite average. Staff Check in was very slow and disorganized, even when we arrived at midnight. Good bellman service – prompt and efficient delivery of luggage in and out of the room and a good check room where I left my golf clubs for half the week. On the 1st day housekeeping was good and then declined. On our second day all we got was 2 bath towels and a bathmat. I was able to find our maid and, through the wonders of Google translate I was able to communicate what my expectations were for daily housekeeping services (i.e. the same as I would expect at a mind level Marriott property like a Courtyard Inn). Don’t expect nice towel art like you see at some resorts. The Concierge service is great! Franchesca made bookings for me for golf and her work was flawless. Communication was excellent, prices were good, and service was top notch. She checked with me a couple of times through the week to see if things were going well. Other SunClub lounge is good. Nice snacks. Good bar tender. Rock show was very good. Magic show was good, but audience appreciation lacked because there was no dialog. Prices are exorbitant... Fireball Whiskey was on display, so I asked the price – it costs DOUBLE what it costs in Canada. The same is true at the Duty-Free shop at the airport where the cost was 50% higher than in Canada – quite surprising.