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Ratings & reviews
TripAdvisor traveler rating
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Small but beautiful
Overall beautiful hotel within walking distance of everything. Room was extremely small for the furniture. Nowhere to put luggage except bed. Staff is no were to be found by 10PM. Called for a luggage holder and no answer. Will not be staying again rooms too small.
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Amazing Staff and Beautiful Hotel
I met my son (graduating from college this year) in SF so he could attend the Game Developers Conference and I could hang out in my old stomping grounds. We showed up at the hotel and discovered that I apparently had not completed our reservations online. Most hotels were sold out because of the conference but Leif (manager) and the clerk found us a room with two beds. We went to the room and five minutes later, Leif called to ask if we’d like a larger room. He then proceeded to show us two more rooms and allowed us to switch to one on the 18th floor that was bigger for us. Such customer service and kindness is so rarely experienced these days! I was so impressed and touched. The hotel is older and the character has been well preserved. The rooms are updated and nicely appointed. I definitely recommend and will return when I can.
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New go to place in SFO
My new go to place in the city. From the front desk that was so attentive, to the lovely room (very clean and well appointed) add in location and it’s really great. Upstairs bar (bartender was great to talk with) was with a super nice pour…all good. Got a great price to boot!!
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Great value hotel
Great location close to Union square. The lobby is beautiful and the room/bed was great. Nice little restaurant/bar on the mezzanine where I had both breakfast and evening beer. Only downside - a little noisy from the street during the night. Would stay again though!
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Keep an eye on your things
During my stay, someone stole my smartwatch from my room. I have traveled all over the world, and this has never happened to me before—having something taken from my room, presumably by the cleaning staff. I will never come back to this hotel or would recommend it to my friends.