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Hotel overview
Location
Downtown RenoProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits.
Cash deposits will not be accepted.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
- In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
- Unlimited local calls
- Airport shuttle service
- Fitness Center access for two daily
- Pool access
- Printing of boarding passes
- Notary services
- Self-parking
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
20289 reviews
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Dec 25, 2024Annoying
The rooms had paint chipped away on the door jams to both bathrooms I experienced (I stayed two more days and changed rooms). Housekeeping was good. The pit bosses and all but one of the dealers were great, very helpful and polite. One dealer, graveyard timeframe Carmen, was rude and argumentative. Instead of playing for another 3-5 hours her attitude made me want to leave. So I left after cashing out. One of the more annoying issues I encountered was the wrestling teams staying at the hotel. It took 25 minutes just to get in the elevator at one point. Then more time stopping at almost every floor to let them out. Logistically a better plan could’ve been in place.
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Dec 18, 2024Pleasure all around.
The pillows were the fluffiest I ever felt. The coffee from Carson City was delicious. The martinis at Roxy's were superb. I absolutely loved that they opt into the city's program for service animals, and my animal and I have a wonderful and accommodating stay whereby we were welcomed and it was OK that he was still in training and learning (though of course he was in behavioral control at all times). This place cares about doing good things and the view of the mountains are exemplary, as always. Lost money gambling, of course, but that is to be expected!
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Dec 09, 2024
Magical
Nice rooms and good location, with lots of good restaurants around. The best thing was the Christmas on Ice show at the El Dorado. The skating was world class, and the dancers and singers created a visual and audio experience that made the hour literally fly by.
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Nov 22, 2024
Check in was so easy
Customer service is amazing. The rooms were comfortable. Very clean and pillows fluffy wish there was a microwave. Coffee was good easy access to all vending etc we had an adjoining room with friends and family. We will be back to stay and play
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Nov 15, 2024Great rooms
A great room at a super price. Comfortable king bed, good TV, large walk-in shower, and fast elevators. check-in was easy. We didn't use the casino and found the rest of the place relatively easy to navigate. Parking was free and accessible and a bonus.