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Cockroaches
I'll start this review by stating that I know there are cockroaches in Florida and that in the cleanest of hotels it's impossible to keep out all bugs. HOWEVER, this review is to share with other travelers the snarky and cavalier approach to cockroaches from the front desk and customer service which has to mean this is a VERY common issue. We only stayed at this hotel for one night and it looked great. Early in the morning when I walked into the bathroom I found a german cockroach scurrying around on the floor. I trapped it in a towel and killed it. As we left for the airport later in the morning, I stopped by the front desk to let them know for the maintenance staff that there was a cockroach in a towel in the bathroom. The first warning sign was the front desk attendant's response was "Oh, how many were there?". I responded that I saw one, but where there is one there are usually more and I was only there for one night. She then responded, "Oh, well I'll write it down but I don't think they're going to do anything about it if there's just one." At this point I was shocked how the conversation was going so I asked if management could contact me about it and she said she'd write it down for them to do so. I flew home and after about four days no one contacted me so I reached out to the hotel customer service through Expedia. In that thread I got the same dismissive comments that I did from the front desk, including telling me that "Here in Florida, we have all sorts of interesting creatures that wander in from the nature preserve we border along." That's wonderful they border a nature preserve and again I understand there are cockroaches in Florida, but I was on a high floor and the windows do not open. So, I highly doubt this one cockroach wandered in and made it all the way up to my room by himself. What is much more likely is there are nests in the hotel and they spread and made there way up to my high floor. Which has been the point since the beginning, I just wanted someone at the hotel to say "Sorry you almost stepped on a cockroach in your expensive hotel room, we'll get the exterminator up there to make sure the situation is dealt with." I requested to online customer service that management reach out to me, but they still have not. So, I am now writing this review and will post in a few different places. TLDR - Please factor into your hotel choice that management, the front desk, and online customer service consider it par for the course for you to find a cockroach in your hotel room. If you find multiple during your stay then they will presumably start to care, though my guess is if they can't contact a guest back who asked multiple times to speak then they have much bigger issues than cockroaches going on in this hotel.
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Meh, nothing special but cheaper than the Waldorf Astoria next door.
I guess Hilton tried to change to Signia but I think it took a step down from what the old Hilton brand used to be. This resort has nothing special to offer except for the lazy river for the kids. The food was not the best and the pool area needs more lighting at night. Probably will stay at the Waldorf next door instead of this average place.
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Need laundry self serve
We are here for sports tournament and Disney vacay as I imagine many families are throughout the year-laundry self service would be obviously and enormously useful. Do better. This is me writing words to get to 200 minimum characters so I can submit this comment
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Great stay!
This hotel is amazing! Lovely rooms and amenities! Staff is extremely nice especially Jeffery in the Harvest restaurant. Definitely recommend this hotel for family or business!Many restaurants to choose from. The Waldoff Astoria is adjoining hitel with more amenities! The outdoor areas are beautiful! Hilton did it again!!
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Quick Stay-cation
Great stay. Erika and Brenda in the restaurant are the very best. They always remember us when we come back!! The pool and hot tub were great. Our room was perfect and the amenities they were sent for our daughters birthday were above and beyond