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1262 reviews
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Oct 26, 2024I think we could do better for what we paid for this room.
Overall not a bad hotel, but 11 floors and one elevator working when we arrived and then today neither elevator was working. My husband who has some medical conditions had to climb three flights of stairs to get back to our room. He tried one set of stairs to took him to an unused part of the hotel and he had to backtrack to find our room. I don’t like how they can’t guarantee you a room in a certain area. I wanted a queen room on the 4th floor with full oceanfront view. They didn’t have that available. They had a 9th floor room or I could switch to a king size bed room on 3rd floor. I really don’t like that. the room was pretty clean, had nice amenities, a wonderful shower, but a very small bathroom. You have to close the bathroom door to use the toilet, but it was nice. Bed was comfy. I like that the tvs allow you to play your streaming channels there. The coffee here is good. I’m not sure this is worth $300+ a night…Choose wisely.
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Aug 21, 2024Ocean View Virginia Beach 2024
The Oceanview was just that. Seeing the Air Force show in the air over the beach was captivating and beautiful. I would recommend this hotel and experience to others. Did I mention how good the food was as well? The Garlic Salmon with Garlic mashed potatoes with broccoli 🥦 was so flavorful.
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Aug 15, 2024Not guest-friendly except for Mr. Eric
We checked in on a Tuesday night and found a guest arguing with the 2 receptionists. They got to us 10 minutes later. We requested a late 3pm checkout on our departure date based on our Marriott Membership level. On our departure date, we had planned to go swimming in the ocean from 12pm to 2pm, return to our rooms, shower, and then depart on our six-hour journey back home, all happy and relaxed. However, starting from 10:45 AM until 12:20 PM, the housekeepers began knocking and banging on our doors. They harassed us at least eight times, and the last one was a man who banged on the door as loudly as a fireman banging on doors to get out people when a house is burning. Both the housekeepers and the front desk argued with us that we should’ve gone to the front desk on our checkout day to make a fresh request for the late checkout come out which they never asked us to do when we checked in it became nightmare and my entire family just got its vacation destroyed. no one wanted to go to the beach anymore. Eventually, we decided to pack up and leave by 2 PM. I would recommend you try the full-service Marriott or the full-service Hilton, both next door.
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Aug 12, 2024Rooms not clean.
Nice location. Hotel is in need of updating. Sheets were dirty when we arrived-big stain. Bathtub had small black hair everywhere. No shower body wash. Asked about getting some several times- never got any. Toilet paper holder kept falling off wall. Rooms were not very clean. Pool was not very clean. Outside pool bar rarely open. Food was expensive. Booked 3 rooms 8 months in advance and none of the rooms were on the same floor. Need more elevators, always a long line for them. Ice machine not working on most floors.
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Jul 25, 2024
Great location/hotel could do better
Ocean view and location are the best parts of this hotel. Also, they have a nice place to sit outside and have lunch and a drink. Servers and bartender were very nice and helpful. This was our second time visiting. The room we got this year was a bit run down, thin walls means you hear all the neighbors coughing, tiny bathroom that was hard to turn around in, and not even a real closet. The most disappointing thing was that I left a brand new Kindle on the end table. No one could find it even though I asked for it within two hours of check out; clearly it was just taken. No one really seemed to care. That to me is a sign of a low grade hotel.