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Hotel overview
Location
Clearwater - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3537 reviews
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Jan 24, 2025Very Noisy in the Room
This resort has some positives and one very big negative. My suite was big and had an amazing view. I appreciated the beach access. I ordered room service and it was fantastic. The pool is way too small for the crowds and the resort isn’t very big overall. The lobby and conference areas were crowded all the time. Didn’t really have a family resort feel, Now for the big negative - you can literally hear everything that is happening in the rooms next to yours. This includes talking, snoring, toilet flushing, the TV, everything. I had read this was an issue but after experiencing it myself I could not believe it. As part of this trip I stayed at the JW Marriott Clearwater and it was SO much nicer overall. More classy, much more roomy overall, and even on a crowded weekend it was silent in my room at night. I slept so much better at the JW.
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Jan 22, 2025
Very Noisy Hotel
I agree with others about the noise. I checked in today and am Titanium Elite and was upgraded which was appreciated and given breakfast vouchers. I am here for a conference and the man at the front desk was so pleasant, welcoming and kind! I love my room but I have a connecting room and can hear everything from the next room. People are talking and laughing loudly at midnight and I can hear every word from the far other side of my room. It is interesting to me that such a nice hotel has such thin walls. If you are a light sleeper you should for sure stay elsewhere. Fortunately I read the reviews and brought my ear plugs but I wish it was quieter
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Dec 25, 2024Do not stay here!!
This hotel is, quite frankly, a dump. We are currently here for a family Christmas trip. We requested two adjoining rooms for us and our children (we are Marriott Titanium Elite members) and were not accommodated as such. Our room smells like vomit, the rooms are dated, dirty, and it’s one of the noisiest hotels we’ve been in. You can hear everything going on it the rooms next to you and out in the hallway. It’s ridiculous!!!! Our air/heat unit is noisy and rattles loudly when running, which keeps us up throughout the night. I would NEVER recommend this hotel to anyone!!!!!!!
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Dec 22, 2024
PLEASE AVOID this please
Please AVOID this place right now. We are here and it is a disaster. We had no clue. This was a shelter for displaced hurricane people. That’s not the problem, but we would like to have known before. We probably wouldn’t have stayed here because it’s very noisy, dirty and kids and people everywhere. I am glad that they are part of that program with FEMA, but I wish I would have known before. My husband and I were looking for a very relaxed birthday trip and we have not been able to sleep one hour because of all the noise and activity. Went to the front desk to complain they can care less. Also keep in mind there is not one microwave on property because they said someone blew up the few that they had up by microwaving keys. Again, please avoid this place at this current time and maybe revisit it in the summer.
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Dec 11, 2024
Women Beware: Guaranteed Reservation Denied and Turned Away on Arrival
I booked a two-night stay at the Sheraton Sand Key Resort with a confirmed reservation for a room with two queen beds. When I arrived at 7 PM on Thanksgiving weekend with my daughter and another female high school student, I was told no rooms were available despite my confirmed booking. The reservation line and the hotel’s website showed rooms available, including the type I reserved, yet the hotel refused to honor my reservation. The supervisor offered a room with a king bed, which was inappropriate for our party, and pressured me to cancel the booking to avoid penalties. They refused to provide alternative accommodations or guarantee the cancellation of my reservation. Later, I received a text at 1:14 AM stating my reservation had been canceled. This experience was deeply frustrating and unacceptable. The hotel’s failure to honor my reservation, lack of resolution, and poor customer service left me and my family scrambling for last-minute accommodations on a holiday. I would not recommend this property to anyone, especially women traveling alone or with other females.