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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination fee: $25 plus tax per day, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

This Destination Fee will include the following:
•Daily $25 food and beverage credit, per day (not cumulative).
•Daily choice of City Tour Experiences up to 2 people.  Tours include Livery Tours of the French Quarter, Garden District, Voodoo History, Haunted History and Bon’s New Orleans Street Food Beignet Package.
•The Sazerac House Tour: A self-guided tour and exploration into New Orleans’ spirited culture and traditions. Open to visitors of all ages. Sazerac product samples along the route (must be 21 to enjoy samples). Includes logoed Bourbon glasses for product sampling for up to 2 people.
•Daily Enhanced Hi-Speed Internet Access
Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3350 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disgusting hotel

    Consistent with other reviews seen here, my experience was unfortunately the same. As a Marriott Gold Elite member, I was not greeted in a friendly manner when I checked in. The lady was cold and shared no information other than my room number. This hotel is OLD! My room was not clean. There were stains on my sheets and the mattress pad (see pictures attached). There were big blotches of red stains on the wall (see pictures attached). How could housekeeping put sheets and mattress cover on when there were stains?! Also a negative experience at the Pelican bar where you sit or stand and wait for the two bartenders who are also not friendly and too busy to attend to everyone. The only positives of this hotel were the fitness center and the Club lounge. However, I would never consider returning here because 1) you need to have pleasant and positive attendants welcoming guests because this is their first impression 2) the bed needs to be clean and not have stained sheets. Truly disgusting. I am also struck that the manager responded to all the other reviews apologizing that they will do better but nothing has changed. Please do not respond and say that. Actually, do something.

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Convenient Location, Clean Hotel

    Enjoyed our stay at the Sheraton on Canal Street. It was within walking distance to The French District, CBD, Riverfront, and multiple streetcar stops. The staff was friendly and helpful. Yocelyn took great care of our room, and the concierge gave us some great recommendations for dinner spots.

    Feb 03, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Do not rent here

    Worst Sheraton I’ve ever stayed at. Bad condition, small rooms and the staff is very rude. This feels like I’m staying at a nice motel 6. The bar is also depressing and bartender doesn’t know how to make any drinks besides a vodka soda. I would never stay here again.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Needs better cleaning standards

    Was really optimistic that this would be a good stay, and unfortunately that was not the case. Upon check-in there was an extremely loud DJ playing at the bar which would be great if I could hear the front desk staff's questions when checking in but I couldn't hear them. Distance from the DJ to the front desk was several hundred feet. Not a major deal but overall DJ should have been playing slightly lower to create more of am ambiance vs club mood. Upon entering our room, well it wasn't bad, but certainly needs higher maintenance standards. The desk and remote were pretty worn as were the shutters. While the bathroom appeared clean, there was a thick layer of dust along the edges and corners, mirror, and in all the room pictures frames. The dresser in the room also had some marks that could have been wiped off with a bit of elbow grease. We decided on picking up cleaning wipes and handled the cleaning ourselves especially in the bathroom as we'd rather be sure it's clean vs a light dusting. One thing we did notice is that the elevators have no key card access requirement, thus anyone can walk in off the street and have access to the rooms. Overall, when we return to NO, we won't be considering this property.

    Jan 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    37th Anniversary trip

    My stay at the Sheraton New Orleans Hotel was truly unforgettable. From the moment we arrived until our departure, the warmth and kindness of the staff made us feel incredibly welcomed and valued. My husband and I chose to celebrate our 37th anniversary here, and we couldn’t be happier with our decision. The delicious food, lively DJ, and wonderful drinks created such a joyful atmosphere. While everyone at the hotel was genuinely friendly and accommodating, a few individuals truly stood out and deserved special recognition. Sherellda, our room attendant, provided exceptional care; Reece, the coordination manager, ensured everything ran smoothly; Essence, the VIP service manager, made us feel extra special; and Joel, the VIP lounge host, was so inviting. Lastly, Darnevin from the front desk was incredibly helpful. Their efforts made our celebration even more memorable, and I’m grateful to all of them.

    Dec 29, 2024