Wish you were here?

Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3344 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Painfully slow valet service

    The actual hotel accommodations were fine. The valet parking is the worst I have experienced at any hotel ever. It’s painfully slow to even get to the valet entrance because the cars are backed up down Canal Street . Retrieval of your vehicle when needed is also excruciatingly slow. I strongly recommend if you stay in this hotel that you park in one of the nearby garages. The closest one is about a 4 minute walk.

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excellent position and facilities, exceptional concierge

    Fantastic location with excellent facilities but would benefit from a freshen up of rooms. What made our stay exceptional was the advice and recommendations of Glenn, the concierge. His local knowledge of all things food and music was amazing and we followed almost all of his recommendations, only missing some due to a lack of time. Thank you Glenn for helping us plan 5 fabulous days in NOLA that exceeded our expectations. Will definitely be back!

    Dec 06, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Integrity issue and average stay

    My friends and I stayed there for 3 days, overall I’d give the stay a 6/10. The ranking would have been higher but on the very last day, they came to the room and told my friend that she had to vacate the room because I had checked out the room. I had not. Checkout is not till 11 and the fact they lied about me closing out the stay…you don’t do that. Also, the emergency alarm went off twice and the last time we weren’t notified that the emergency was over.

    Nov 11, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    understaffed hotel

    DONT DO IT. Terrible hotel and when they are at full capacity their whole system fails miserably , they seem to have a long line of ques everywhere , because they are constantly understaffed. The valet parking if $70 a night plus taxes, super expensive and they all want tips on top of the valet charges . for the money you have to pay to stay here ,it will never ever be justified, just book somehere else .

    Nov 07, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    DON'T COME TO THIS HOTEL

    These was one of the worst experiences with a Sheraton. We arrived late at night, the service at midnight was rude and not helpful. I thought it was because of the night shift. It wasn't. The service next day was even worst. Shower water doesn't run good, I had to change room twice because the water wasn't going down and they didn't sent a Maintenance guy to check it. My friends had to change rooms as well because theirs was indredibly dirty. There's a door that joins two rooms, and you can hear EVERYTHING your neighboor is saying. I'm hearing a conversation of the neighboor with her mon as I'm writing this review. Overall, I would DEFINITELY won't recommend this hotel.

    Nov 07, 2024