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Hotel overview
Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!
Location
French QuarterProperty information
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Hotel details
Hotel advisories
General policies & fine print
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Ratings & reviews
TripAdvisor traveler rating
3360 reviews
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Mar 25, 2025Last minute cancelations handled with care, prompt responses and the my friendly staff EVER!
I had to cancel two reservations for my employees who fell ill before a conference held and they both had reservations with the Sheraton New Orleans. Working the staff to assist in getting the reservations canceled was by far one of the BEST experiences I have ever had. Sarah, was so kind, prompt and made the entire process so easy. I’ve had over 10 years of experience booking hotels for multiple members of my team and sometimes life just gets in the way. Sheraton of New Orleans, as well as several other resorts have consistently provided OUTSTANDING customer service. This is why I have been a Bonvoy Member and prefer to stay at any of their hotels. It just does not get better when it comes to customer service, hotel amenities, the most comfortable and clean rooms!! So HUGE thank you to Sarah and her team for continuing to provide the BEST service I have experienced compared to other hotel and resort organizations.
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Mar 21, 2025Great business hotel!
Great business hotel! staff pleasant and accommodating! I stayed here for business and my Bonvoy platinum status was recognised with upgraded room. I was attending a conference and the conference facilities were great with no complaints!
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Mar 17, 2025Needs significant customer service improvement.
I stayed at this hotel through a conference I was speaking at. While it wasn’t the worst hotel I’ve experienced, I definitely wouldn’t choose to stay here again. Pros: • Great location – The hotel is conveniently situated within walking or streetcar distance of most of New Orleans’ attractions, making it easy to explore the city. • Quick check-in – The check-in process was relatively efficient. • Spacious rooms – The room size was decent, providing enough space to be comfortable. Cons: • Unfriendly staff – The biggest downside was the staff. Unlike the warm and welcoming atmosphere we encountered everywhere else in New Orleans, the hotel employees were surprisingly indifferent at best, and outright dismissive at worst. • Poor housekeeping – Housekeeping didn’t clean our room on the first or second day; we had to call and request service. • Maintenance issues – A bathroom light went out (a problem, considering I had a speaking engagement), and despite notifying the staff, it wasn’t replaced until the day before we left. • Inconsistent service at Starbucks – Every morning, the on-site Starbucks was out of multiple drink ingredients, making it difficult to get a complete order. • Elevator concerns – On Saturday evening, the elevator shuddered and bounced upon entry, then malfunctioned—closing and reopening its doors multiple times before failing to align properly with the floor. Everyone inside quickly got off out of fear. When we reported it to the front desk, the staff member we spoke to seemed completely uninterested. We had to find someone else to escalate the issue. • Unacceptable bar service – After dinner, my husband ordered a Sazerac at the hotel bar. It arrived an odd orange color, while the same drink ordered by someone next to us was deep red. When he asked the bartender about the difference, she dismissively placed the bottles in front of him, rattled off their names, and walked away. When I called her back and pointed out the clear inconsistency, she reluctantly remade the drink—this time, it was the correct color and actually tasted good. The initial lack of effort and attitude were shocking for a hotel of this caliber. For a property of this size and a brand associated with Marriott, the lack of even basic customer service was disappointing. There are so many fantastic places to stay in New Orleans, and next time, we’ll definitely opt for a smaller hotel or a B&B. New Orleans itself is an incredible city—this hotel, unfortunately, just wasn’t up to par.
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Mar 14, 2025Very bad power outlet setup for those with laptops
I am currently staying here now. Two glaring issues that would cause me try another hotel nest time: (1) No mini fridge in the room. A small fridge is an amnetity common in top tier business class hotels. (2) Very BAD outlet configuration. Almost all business travers, and many others, travel with a laptop. Wifi is good here, but there are no convenient outlets at the desk. I had to lay down on the floor while my wife dangled my power cord in back of the desk and maneuver my hand in a very small space (the desk is part of a large unit and cannot be readily pulledout). Sheraton could easily fix this by replacing the desktop lamp with one with two power outlets in the base (very common in hotels)
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Mar 02, 2025
Stay on The executive club level and get the VIP package during Mardi Gras...more than worth the $!
Stay on The executive club level and get the VIP package during Mardi Gras...more than worth the $! Great health facilities and amazing service and attention by staff. Stunning river view and full Parade views . If you are doing Mardi Gras...this is the way to go.