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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

This Destination Fee will include the following:
•Daily $25 food and beverage credit, per day (not cumulative).
•Daily choice of City Tour Experiences up to 2 people.  Tours include Livery Tours of the French Quarter, Garden District, Voodoo History, Haunted History and Bon’s New Orleans Street Food Beignet Package.
•The Sazerac House Tour: A self-guided tour and exploration into New Orleans’ spirited culture and traditions. Open to visitors of all ages. Sazerac product samples along the route (must be 21 to enjoy samples). Includes logoed Bourbon glasses for product sampling for up to 2 people.
•Daily Enhanced Hi-Speed Internet Access
Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3362 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not worth the price

    The hotel is in dire need of a renovation, particularly the lobby. The bed was more like a water bed and for the price per night, it is not worth it. Prime location and friendly staff but hotel felt and looked cheap. Drainage issues with the bathtub.

    Apr 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    April 2025 New Orleans Trip

    We arrived ahead of check-in and was greeted with professionalism and courtesy by Front Desk Clerk - Agent Latrell. She assisted us with our luggage and upon research room availability was able to check us in early after our long flight. She informed us of hotel many amenities and also assisted us with details regarding concierge services. Agent Latrell displayed excellent customer service skills and was refreshing beginning to our exciting stay in Sheraton hotel, New Orleans. Many thanks to Agent Latrell and the amazing staff, from our outstanding housekeeping team to the crew in concierge lounge we will always have fond memories of our stay and plan to return in 2026. We highly recommend to anyone seeking a quality stay to consider Sheraton hotel 500 Canal St...ask for Agent Latrell too!👍🏽💯

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Something dodgy going on

    Something not quite right with this hotel. 4 of us were sharing one room yet there were only two cups in the room & enough tea & coffee for two people even though we queried this daily. After returning home there were 6 pending transactions from my bank account. 3 transactions were paid out yet I never made any purchases (queried with credit card company who said I made chip n pin txns, oh no I didn't). Contact email bounces back & telephone number goes to Starbucks then disconnects. The company I booked with has tried to resolve the financial error, Sheraton admitted their mistake & said refund would arrive in 15 days, when it didn't they then said they could not find my booking !!!

    Apr 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Last minute cancelations handled with care, prompt responses and the my friendly staff EVER!

    I had to cancel two reservations for my employees who fell ill before a conference held and they both had reservations with the Sheraton New Orleans. Working the staff to assist in getting the reservations canceled was by far one of the BEST experiences I have ever had. Sarah, was so kind, prompt and made the entire process so easy. I’ve had over 10 years of experience booking hotels for multiple members of my team and sometimes life just gets in the way. Sheraton of New Orleans, as well as several other resorts have consistently provided OUTSTANDING customer service. This is why I have been a Bonvoy Member and prefer to stay at any of their hotels. It just does not get better when it comes to customer service, hotel amenities, the most comfortable and clean rooms!! So HUGE thank you to Sarah and her team for continuing to provide the BEST service I have experienced compared to other hotel and resort organizations.

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great business hotel!

    Great business hotel! staff pleasant and accommodating! I stayed here for business and my Bonvoy platinum status was recognised with upgraded room. I was attending a conference and the conference facilities were great with no complaints!

    Mar 21, 2025