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Hotel overview
Location
Kapaa/WailuaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
RESORT FEE INCLUSIONS (subject to change):
- Highspeed Internet (guestroom and public areas)
-Beach chairs and umbrella rentals
- Live local entertainment daily
- Press reader (virtual publications)
- Complimentary microwave use (located on certain guest floors)
- Cruiser bikes
- Resort Activities (These vary and will be listed on daily events schedule provided at check-in)
- Complimentary local calls
- Complimentary 1-800 calls
- Hawaiian Cultural Activities (Lei Making, Hula, Ukulele)
- Lawn Games (On rain days, indoor games will be set up)
- Fitness Center (24-hour access with guestroom key)
- Business Center
- In Room Exercise Band Kits (available upon request)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
733 reviews
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Feb 14, 2025Regular visitor at Sheraton Kauai Coconut Beach
I’m a regular visitor on Kauai and I always stay at this resort. For me, the location and the friendly staff are the biggest reasons I keep coming back. I love that everyone knows me from the valet guys, to the front desk to the ladies at the coffee bar and the bartenders at night, even the locals who come by regularly. After being away for months, I can always count on Kyle to remember my favorite drink when I walk up. He’s an asset to the service team and I consider him and so many of the team, friends.
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Feb 13, 2025
Kyle's Amazing
Kyle & Morgan are the best! Had the best time at their bar. The whales showed up just in time for sunset and the drinks were superb. Don't miss out on the Mai Tai. Would highly recommend The Crooked Surf for any and all occasions. Will be back SO soon!!
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Feb 12, 2025
2 weeks in paradise
We love this hotel! Excellent staff from the girls making our coffee in the morning do we could see amazing g sunrises, to the Awesome bar staff at Crooked Surf giving us sightseeing suggestions and serving up delicious cocktails. Thank you Aedan, Kyle, Morgan and Shalynn!
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Feb 08, 2025
Wonderful
Wonderful resort. Affordable with beautiful views and perfect location. Janice at the crooked surf made our evenings fun and she helped us navigate the island. The food was yummy. Get an ocean view room for an amazing sunrise everyday. And the nightly music just tops it off.
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Feb 08, 2025Desperately disappointing end to an otherwise fabulous Hawaiian holiday
The Sheraton was supposed to be the icing on the cake of our 3 island trip; a bit of luxury and pampering before flying back to a cold grey Wales. Unfortunately it didn’t live up to our expectations. We’d booked a deluxe ocean front king (thankfully it wasn’t in the block adjacent to the very large, very noisy plant) but whilst the view was lovely, the room itself was very tired with lifting flooring, scratched and chipped furniture, bed sheets too small for the bed and the most ineffective shower I have experienced. There were connecting doors either side and neither were sound-proofed - the neighbours on one side were party animals returning somewhat inebriated in the early hours, the others started the day with -ahem- vigorous activity. The balcony was marginally larger than standard rooms but still barely had room for a couple of (very uncomfortable) chairs and small table. Unless you need the space for a rollaway bed, I really wouldn’t waste the extra money on this type of room - sea view absolutely, deluxe ocean front not. Buffet breakfast was included in our rate; we never did find out whether you could choose anything off the a la carte menu because the hostess couldn’t bring herself to say “good morning” never mind explain what the options were. Apart from the egg station, the buffet was barely better, at nominally $35 a head, than the freebie at a HIE or Hilton. Dinner at MoaMoa was equally unimpressive; to the extent that we didn’t dine in the hotel again. Overall a disappointingly poor experience that I wouldn’t have expected at a Sheraton.