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Hotel overview
Location
Kapaa/WailuaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
RESORT FEE INCLUSIONS (subject to change):
- Highspeed Internet (guestroom and public areas)
-Beach chairs and umbrella rentals
- Live local entertainment daily
- Press reader (virtual publications)
- Complimentary microwave use (located on certain guest floors)
- Cruiser bikes
- Resort Activities (These vary and will be listed on daily events schedule provided at check-in)
- Complimentary local calls
- Complimentary 1-800 calls
- Hawaiian Cultural Activities (Lei Making, Hula, Ukulele)
- Lawn Games (On rain days, indoor games will be set up)
- Fitness Center (24-hour access with guestroom key)
- Business Center
- In Room Exercise Band Kits (available upon request)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
684 reviews
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Nov 12, 2024A beautiful experience
This idyllic hotel is situated right next to the ocean and is close to all the amenities one might need. The east-facing views from my comfortable and spacious room was spectacular, offering the perfect waterfront reprieve. The entire staff was excellent, but there were a couple of standouts. Kyle at the Crooked Surf was a total pro. Not only was he a great mixologist, but he was an absolute joy to be around, and he has a knack for making everyone feel special. Reggie, a member of the wait staff, was very kind, always welcoming and full of information. Thanks to all for a fantastic time!
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Nov 10, 2024Nice property
The property gardens are good but the ocean was rough. The name sounds ideally peaceful but the surf sure is not. Rooms are tidy and clean. Would recommend to families with older kids because of the ocean. Pool was good to just rest and pick up a book. Would go back.
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Nov 08, 2024
Great hotel. Highly recommend
Definitely a great location and staff are very friendly. A special shout out to Kyle the bartender at the pool bar. Super service and great drinks! Fish and chips were excellent and music was very nice. Got there too late for Thursday night football! Have to get used to the time difference.
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Nov 08, 2024
Great stay at Sheraton.
Great location and beautiful view of the beach. Staff was very friendly and helpful. Room was very pleasant. Easy access to town and restaurants. It was great to just sit by the pool and relax or have a drink at her poolsidebar. Facing east provided for some spectacular sun rises.
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Nov 04, 2024
Beautiful and relaxing
We went to celebrate our 45th anniversary and had an ocean front room. It did not disappoint! Beautiful big room, the best water view, super friendly staff, close to lots of local places to see. This place was clean and the staff was terrific. We especially enjoyed Karyn K and Keisha at the pool side bar and restaurant. The food was very good and we didn’t bother to leave the resort on several days. Poolside was very relaxing. We stayed here for 2 weeks and would def return! Mahalo.