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Hotel overview
Location
Kapaa/WailuaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
RESORT FEE INCLUSIONS (subject to change):
- Highspeed Internet (guestroom and public areas)
-Beach chairs and umbrella rentals
- Live local entertainment daily
- Press reader (virtual publications)
- Complimentary microwave use (located on certain guest floors)
- Cruiser bikes
- Resort Activities (These vary and will be listed on daily events schedule provided at check-in)
- Complimentary local calls
- Complimentary 1-800 calls
- Hawaiian Cultural Activities (Lei Making, Hula, Ukulele)
- Lawn Games (On rain days, indoor games will be set up)
- Fitness Center (24-hour access with guestroom key)
- Business Center
- In Room Exercise Band Kits (available upon request)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
746 reviews
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Mar 29, 2025Good.
Decent experience, room was clean with a cute balcony. The staff was top tier friendly and helpful!! The coffee bar was rather pricey, once we figured out going to the market down the street was much cheaper, we did that every morning. Biggest upset is that we were told we had to put a card down for $300 for room damages. I felt like that was a lot but I've had to put cards down before and then once the room was cleared, I have been refunded. The charge was never dropped so we called and were told that it was for resort fees. There was a miscommunication there as we thought we'd already paid for the room and that charge would be refunded. Overall, good experience.
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Mar 22, 2025Not the best
Overall, the room was large, nicely appointed, with a beautiful view of the ocean and sunrise. The hall of our building, especially outside the ice machine/ laundry area, the elevator, and the entry smelled awful. It smelled like a garbage bin that had been out in the heat for a while. Every time we entered the building, the smell took our breath away. The elevator and hall were very dirty and someone spilled granola or something right outside the entry to the elevator and it never got vacuumed anytime over our last 3 days. It was still on the floor when we checked out and it was obvious so the housekeeping staff could not have missed seeing it. The food that we had at the tiki hut by the pool ( nachos and chicken fingers were below average but the poke bowl had good tuna but was mostly plain white rice with no soy or seasoning. We would not stay at this Sheraton location again for all the reasons mentioned.
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Mar 10, 2025Maria a d Micah did a great job
Maria and Micah at the front deck went to a lot of trouble to help us extend our stay. They are clearly customer focused and left us with a great impression of this resort. Beautiful grounds, great service and a wonderful room. Highly recommend.
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Mar 10, 2025
Great Guest Service
Virgie at the reception desk was very helpful when we checked in. We were there for my husband’s birthday and she put us in a fantastic suite (437). It exceeded our expectations! We enjoyed our stay despite the rain and we will be back on our next visit!
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Mar 09, 2025
Nice hotel but isolated
The check in statt was friendly, but had to ask how to get breakfast benefit we paid for. Room was nice, but the pillows were flat tires...all 4 of them. The hotel room was nice with a very small balcony. Only one real restaurant on property and 2 snack bars to choose from. Nothing is really close by within walking distance, especially for a person with mobility problems. Hotel should have wheelchairs or mobility scooters available, or even a golfcart available to get around to nearby restrauants and shopping. The bicycles were a nice touch if you can ride one. If your older and have trouble getting around, stay somewhere else.