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401 reviews
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Jan 26, 2025Wonderful server Pao in restaurant.
We stayed for one night and Pao in the restaurant was superb and so accommodating. She was gracious during our breakfast and attentive. She acknowledges all guests at a very busy time. Loved her smile and thanking her guests. Will be back!!!
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Jan 24, 2025
Customer service on point
Amazing customer service at this hotel. TODD was exceptionally great. We came back to the hotel bar many nights instead of going out because of his excellent service. Very clean hotel, would come back again. This is more words to meet the character limit.
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Jan 23, 2025
Wonderful midscale hotel in Deerwood Park area
I stayed for two nights to escape the loud fireworks. I checked in a little after 3 and was welcomed by the staff, who upgraded me to a club suite for being a platinum member. The suite was on the top floor. The suite was very nice with a small living room and bedroom. The living room had a nice sized TV with a good amount of channels. The couch was comfortable and there was a table near it, but it was a bit too close to the TV due to the space. The bedroom was nice with a king bed, and another TV. The bed was firm, but comfortable. There were feather and foam pillows, and they were long enough to enjoy. The comforter kept me warm during the cooler night. What I also enjoyed in my room was there were two AC's with separate controls. Thus, I can set one temperature for the living room, and one for the bedroom. There was also a safe, fridge , and microwave. There were two small doors between the bedroom and living room. There were also two small doors for the bathroom. The bathroom was small, but clean. The shower had a decent amount of water pressure and no issues with temperature. I did enjoy the Gilchrist and Soames bath amenities, which included shampoo, conditioner, body wash, lotion, and soap. The towels were thick enough to dry quickly. The public areas were simple, but had good amenities. I used the gym the most, and it had various equipment. I used to bike and the yoga balls mostly, and some kids enjoyed the treadmill and bouncing on the balls. There was an indoor pool, which was enjoyed by the kids as well. The lobby was small and simple. There was a small couch and computer to use. It reminded me of a Holiday Inn with a Sheraton touch. The club lounge was located downstairs inside the restaurant. There was a small, but good variety for breakfast including pastries, cereals, and hot items as well. The pastries were tasty, and I did enjoy the eggs, sausage, and potatoes for the hot items. There were juices, coffee, and tea. The Starbucks was fine, but not my favorite. During the night, 2 small hors d'oeuvres were ordered, which was fine. During New Year's eve, they forgot to mention that there was nothing served at the club lounge, so they gave us free appetizers at the restaurant, which was a nice gesture. The restaurant was standard. The prices were alright for the quality of food and drinks. I had two drinks, which were weak but refreshing, and a BBQ pizza that was ok. The service at the restaurant were friendly, but quite casual. I ate mostly at the bar and talked to other guests. The staff at the front desk were wonderful. They took great care of me and other guests. The housekeeping did a good job in cleaning the rooms every day. When checking out, they asked about my stay and printed my invoice as requested. For 113 per night after taxes, this was a great value. The staff were nice, the rooms were comfortable, and the amenities were nice. This stay is now making me a fan of the Sheraton brand of hotels, which is owned by Marriott. I will continue to say that I never had a bad experience at a Marriott chain, and this remains the same.
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Jan 23, 2025
Always Great Stay at the best Marriott in Jacksonvlle.
The service and the staff were great. The breakfast with Pao and the whole team was bright and cheerful, with a wonderful selection on the bar. The front desk team is excellent and has always made my stay great. I cannot express my enjoyment with everything from the bartenders, Sean and Todd.
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Jan 22, 2025
Nice Hotel!
Beautiful hotel. The rooms are higher end. Service is amazing and the staff is very friendly. Located near the Town Center with a lot of dining options. Todd provided great service. He was very friendly and made sure that we were taken care of.