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Hotel overview

Offering spectacular views of the Chicago River, Lake Michigan or the city skyline, this grand hotel is one of Chicago's superior riverfront destinations. Located just two blocks east of Michigan Avenue and within walking distance of Navy Pier, museums and the exciting entertainment of downtown, guests enjoy nightly entertainment in the hotel bar, casual dining at the build-a-burger restaurant or upscale cuisine at the hotel steak house.

Location

North Michigan Avenue
Chicago, IL, USA - Midway (MDW) : 13 miles
Chicago, IL, USA - O'hare International Airport (O : 18 miles

Property information

Year Built: 1992
Last Renovation: 2006
Accessible rooms: 59
Floors: 34
Total rooms: 1209

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self-parking fee of $55.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $67.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $46.96 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5910 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Location and Pool for Families!

    Perfect location that is walkable to many of the Chicago sights (on both sides of the river). Parking was easy and our room was clean. The pool was big, warm, and had great views of the city, lake and river. This was the perfect place for watching the annual turning the river green for St. Patrick’s Day. We would definitely stay here again when we return to Chicago!

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of Chicago's best

    We were greeted by Suzanne S. at the concierge desk and we had questions about the hotel and she took us on a personal tour and we are very excited about returning. We tried out the breakfast buffet and the food was excellent with lots of choices and David K did an excellent job waiting on us. My wife and I have both achieved Titanium for life and I would say that this is one of Chicago's finest for the value.

    Mar 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A Smart Way To Stay 🛏️

    The check-in service for Marriot Bonvoy members was good. Our Suite was big and clean when we arrived. We did have a bit of a problem with room service and communicating with the front desk on floor 5 was hard too. The lobby was big and there was a Starbucks on the lower lobby front. We stayed for 4 days.

    Mar 19, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Sheraton Riverwalk

    The Sheraton is a nice hotel, a bit vintage with a 90's vibe. Staff is friendly and helpful. The only complaint I have is the parking garage under the hotel. Although it is owned by the city of Chicago, the elevators have been out of commission for weeks. I see people trudging up the stairs with their suitcases and I feel that something should be said. I only go with work equipment, not big suitcases. I hope they get this fixed soon, especially before spring break and summer.

    Feb 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mose a Class Act

    Mose is a class act! He is a stellar employee. I was very impressed with his high level of customer service. I have not always experienced welcoming and positive customer service at this hotel. Mose has renewed my desire to stay at this hotel. He should be promoted to a higher position!

    Feb 16, 2025