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454 reviews-
`Worst hotel experience I ever had in my life ..Lost my money.
I stayed in November 2024. Front desk was clueless. They didn't know what a confirmed hotel reservation was...Just clueless staff...My room key was not working. I had to go to front desk to activate the key for two rooms. Without hint a they added 5 room nights to my bill. I have asked for an email proof, but they couldn't show. Despite all my efforts I lost hundreds of dollars..Never even consider this hotel..
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Inadequate hotel
The hotel looks nice from outside and is a good location, close to Highway 96. But the rooms and amenities leave much to be desired. The room given to us was on the 2nd floor but looked like we were staying in a basement. Poorly lit and small windows overlooking another part of the hotel building. Amenities in the hotel room were also inadequate
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Good location but all else falls below expectations
Anyone can walk into the hotel to the public spaces etc. None of the doors have key card entry. The breakfast was cold mediocre and overpriced. There needs to be an etiquette on when to present the bill - the folio is placed even before the first sip of coffee.
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Top notch visit!
Gary provided easy and friendly check in for Bon Voy member stay. The hotel was very clean nice workout area and pool. Very nice executive lounge staffed by friendly staff members Chantel and Andre. Nice hors d'oeuvres in the evening and breakfast in the morning. Nice bar downstairs for a quick bite to eat in a glass of wine. The room was quiet and comfortable with a nice bed. Nice job team Sheraton Novi!
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Busy Facility
After a busy work week, we were looking for a bit of a getaway. This hotel was very busy. They were hosting soccer tournament participants and a church event. Plus, one of their elevators were out of service. This is the second time that I have stayed at this location where the facility was not fully operational. Check-in was a bit stressful. The front desk team was obviously under duress. Another team member, Mary, was the official elevator operator. She did her best to keep things light and upbeat. Tamika, a member of the lounge area, was the saving grace.