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454 reviews
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Nov 30, 2024Inadequate hotel
The hotel looks nice from outside and is a good location, close to Highway 96. But the rooms and amenities leave much to be desired. The room given to us was on the 2nd floor but looked like we were staying in a basement. Poorly lit and small windows overlooking another part of the hotel building. Amenities in the hotel room were also inadequate
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Jul 12, 2024
Good location but all else falls below expectations
Anyone can walk into the hotel to the public spaces etc. None of the doors have key card entry. The breakfast was cold mediocre and overpriced. There needs to be an etiquette on when to present the bill - the folio is placed even before the first sip of coffee.
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May 20, 2024Top notch visit!
Gary provided easy and friendly check in for Bon Voy member stay. The hotel was very clean nice workout area and pool. Very nice executive lounge staffed by friendly staff members Chantel and Andre. Nice hors d'oeuvres in the evening and breakfast in the morning. Nice bar downstairs for a quick bite to eat in a glass of wine. The room was quiet and comfortable with a nice bed. Nice job team Sheraton Novi!
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May 11, 2024Busy Facility
After a busy work week, we were looking for a bit of a getaway. This hotel was very busy. They were hosting soccer tournament participants and a church event. Plus, one of their elevators were out of service. This is the second time that I have stayed at this location where the facility was not fully operational. Check-in was a bit stressful. The front desk team was obviously under duress. Another team member, Mary, was the official elevator operator. She did her best to keep things light and upbeat. Tamika, a member of the lounge area, was the saving grace.
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May 10, 2024Awful. Not clean. Horrible Club Lounge. Overcharges in Lobby Bar.
The Sheraton Novi is an older Sheraton that has had a lot of lipstick on a pig updates since it was built in the 1980s. This includes an exhaustive renovation of guest rooms a year or so before the pandemic. Outside of its location, which is super convenient for the suburbs in just about any direction, there isn't much positive to say. Zero Bonvoy elite recognition. Was never addressed by name at check-in or thanked for staying. No welcome letter or any kind of amenity. No bellman or doorman. Front Desk never offered assistance with baggage. I booked a rate that included 2,000 bonus points per night and a welcome amenity. I never received the welcome amenity. My room, a king on the 7th floor, was dirty. Pubic hairs were on and under the toilet seat, there were hairs in the walk-in shower, hairs on the nightstand next to the bed, and junk on the furniture and carpeted flooring. Like nail clippings, food debris, hair, etc. For the cleanliness issues that I experienced a manager offered me an unspecified number of points. On the plus side, the room had a robe and slippers. But the robe looked wrinkled and like it had been worn by another guest. Pillows were 3 feather pillows and 1 down-alternative pillow. None of the pillows had pillow protectors or pillowcase liners. The mini-refrigerator was room temperature and wouldn't keep anything cold or even chilled. Individual toiletries have been replaced by wall-mounted dispensers in the shower and dispensers on the countertop. The shampoo, conditioner and body wash dispensers in the shower were completely empty. The lotion and liquid hand wash dispensers on the countertop were half-full. No mouthwash. No vanity kit. The Club Lounge is open Monday-Friday for breakfast and Sunday-Thursday for evening snacks. Snacks at night were a limited to a choice of sliced carrots and celery with some sort of dip (maybe ranch?) or an unknown kind of meatball with rice and cooked vegetables that was served lukewarm. There was some sort of dessert that looked like cold pancakes with cream cheese stuffing. That was it. Alcohol was for sale. The lounge attendant said the wine was Barefoot. Barefoot sells for $4-$6 by the bottle. Come on. That's really, really bad. If you're going to charge for alcohol, at least have a good wine for sale. The coffee machine was broken. No newspapers were available in the lobby or the Club Lounge. How difficult is it to have a few copies of the Detroit News or Free Press? I also didn't see any local information in the room; not even the Visit Detroit magazine. The Lobby Bar is the only restaurant. The dining room was closed and appeared only operational for breakfast. At the Lobby Bar, they were out of several of the wines on the wine list. I ordered the Chandon sparkling wine. Chandon is an average mass-market sparkling wine. I was told they were out of it. The only options were Ruffino prosecco and Salmon Creek sparkling wine from California. Ruffino is pretty low-end. I've seen it at gas stations. Salmon Creek is even worse. It may even be worse than Barefoot. If it sells for more than $4 a bottle, I'd be surprised. Just an awful wine. The rest of the wines on the wine list were mediocre grocery store wine brands. Nothing great but at least drinkable. However, prices were high. $20 for a glass of Wente chardonnay -- a chardonnay that sells for $11-$13 by the bottle. That's highway robbery, even by hotel prices. When I got my bill I noticed I was overcharged by $4 per glass of wine. That's not an insignificant amount. Additionally, the price for the caesar salad with salmon was incorrect. I pointed this out to Tamika and she responded by calling me rude because I said I was overcharged. Her colleague came over and sorted it out. But that was just so unprofessional. So, check your bill against the listed prices on the menu. At breakfast, the buffet in the restaurant was on the lower end of the spectrum. No smoked salmon and no cheeses. No fresh juices. Just what appeared and tasted like bulk sugary juices. No egg station for eggs made to order. There didn't seem to be an ala carte menu. I didn't see any ketchup or honey. The waiter poured me a cup of coffee and never bothered to refill it or come by except to give me the bill for $16 and change. For $16, you can get a better breakfast at the McDonald's across the street. There is only one working elevator in a 7-story hotel. Apparently, there's no service elevator because hotel staff with housekeeping carts take the one working elevator. As a result, it can be a considerable wait for an elevator. All things considered, this is an awful Sheraton. Unless Marriott Bonvoy points are important to you, the Holiday Inn Express directly across the street or the Holiday Inn two miles south are a better value. This could be a nicer hotel with more attentive management, better housekeeping, and better staff -- especially in the restaurant. Between all the issues I experienced it's clear that management is not focused on getting the details right.