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134 reviews
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Jan 06, 2025Amazing location and staff for families!
We had the most unforgettable experience at the Sheraton Denver Downtown Hotel, and I cannot recommend it highly enough! From the moment we arrived, every detail of our stay was handled with care and attention that made us feel incredibly special. When the hotel manager, Tony Dunn, found out we were celebrating a birthday, they went above and beyond, surprising us with a handwritten note and a delightful selection of local Denver snacks delivered right to our room. This thoughtful gesture set the tone for an extraordinary stay. We had an Executive Suite that connected to a standard double room, and it was the perfect setup for our family. The spacious layout allowed us to spread out comfortably while still enjoying time together, making it feel like a true home away from home. The club-level access was a highlight of our stay! The lounge was impeccably managed, with a wonderful selection of food and beverages throughout the day. Every detail was so well-thought-out, and the staff ensured it was always well-stocked and inviting. The heated outdoor pool was a fun and unique experience in December! Yes, it was a bit chilly getting in, but once submerged, it was absolutely perfect. It was such a treat to enjoy a swim while surrounded by the brisk winter air. Another bonus was the location—just a three-minute walk to a prime viewing spot for the New Year’s Eve fireworks. The convenience was unbeatable, and we even caught glimpses of the later fireworks show from the comfort of our room. Every single staff member we encountered was beyond helpful and kind, truly going out of their way to make us feel welcome. The hospitality here is second to none, and it was evident in every interaction. Our experience was so wonderful that we are already planning a return trip just to stay here again. The Sheraton Denver Downtown Hotel has set the bar incredibly high, and it will always hold a special place in our hearts. Thank you for making our stay so memorable!
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Nov 17, 2024Viv summit 2024
I stayed at the tower in an ADA room. I strongly believe there should be a ramp for the elderly to have ease and folks with walking impairments. Otherwise the staff were polite and accommodating. (Steven at front desk) I made a rsvp for Bezel and enjoyed it completely, great bilingual bartender from Puerto Rico, WEPA!!!
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Oct 30, 2024Untrustworthy Mgmt; they play games
I'm a lifetime Platinum with Marriott. This Sheraton is one of the worst Marriott's I've ever stayed in. The front desk plays games at check-in they are condescending and rude. They will not upgrade you even when I had Marriott Earned Upgrades to use this year. The run of the house rooms in the weird tower across the street are like dorm rooms. I had to change rooms three times during my 3 night stay. They didn't post my reward points post stay and I had to file a report to get Marriott to post them. I don't recommend this Sheraton the management is not to be trusted. Plenty of other great options in DT Denver.
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Oct 20, 2024
Great Hotel to stay at.
The hotel is beautiful & huge. . Great location. Very clean rooms. Buffet for breakfast was nice. Lots to choose from. Pool was refreshing. Great beds. You are located near the 16th st mall. You are in walking are of the U S. Mint. The Fire Museum it is very interesting.
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Oct 15, 2024
Excellent Staff For Busy Hotel
My first impressions were accurate! This hotel is very busy and there is always something going on! It is immediately obvious as to why this hotel is so successful with all of the activities going on.... The Staff! When I first checked in, I met Denise and Kriss from the Philippines. They are both AMAZING ambassadors for Sheraton! We had a lot in common, and it felt like meeting old friends! I was informed of the activities and dining options in the local area, as well as on the hotel grounds. I never felt rushed and they really made me feel like a welcomed guest at the Sheraton. The lobby is large and very spacious. The hotel has 2 buildings and a bridge connecting them on the second floor if you don't want to walk outside to get to one building or the other. There is a gym, bar area, novelty and souvenir store, swimming pool, laundry facility, and much more. The rooms are nice, and the cleaning staff is incredible! With so much activities going on, the entire hotel is immaculate! What makes this so amazing is that you rarely see a housekeeping staff, but they are definitely there doing a fantastic job. The rooms have a small fridge, and you can even get a mini microwave if you need one. For SECURITY, there is a safe in the room, and the doors have a deadbolt and a swing locking barrier. For security to the main building, there are doors that require a room key to open. There is also security on property. I felt very safe at this hotel. Overall, I think that you'll be very happy at this Sheraton. Please say hello to the staff, and enjoy your stay!