Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
140 reviews
-
Jul 03, 2025All show and no go
All show and no go. The roof top pool is right next to a giant air conditioner. The bar is only open Friday to Sunday. We ordered room service for breakfast at room service prices and was brought food in a bag in to go boxes. The food was leaking from the boxes and cold. I complained and they kindly refunded the meal. But still. That’s room service?
-
Jun 06, 2025Badly managed hotel whose leadership failures impair the visitor experience
This hotel is the worst managed Sheraton property I have ever been to. The management is rude and inconsiderate, even to Bonvoy elite guests, and the property is filthy and poorly maintained. The front desk staff are inconsistently trained and provide inconsistent and incorrect advice. I do not recommend staying here.
-
Apr 14, 2025Highly recommend this hotel for personal and business stays. The staff was extremely knowledgeable and professional.
I had an excellent stay, and one of the biggest highlights was the incredible customer service provided by Michael Kwiatkowski. From the moment I arrived, Michael was professional, friendly, and genuinely attentive. He took the time to listen to my needs and went out of his way to make sure everything was perfect throughout my stay. The hotel itself was clean, well-maintained, and had a welcoming atmosphere, but it was Michael’s dedication and personable approach that really stood out, he’s someone so committed to providing top-tier service. He truly made me feel valued as a guest. Highly recommend this hotel—especially if you're lucky enough to be assisted by Michael!
-
Apr 14, 2025
Overbooked hotel failed to honor my reservation
I reserved a room at the Sheraton Denver Downtown Hotel because a needed to attend a conference that was hosted at the hotel. I booked my room three months in advance and received a confirmation. The day before my arrival, i received a welcome email from the hotel. However, when I arrived to check in, I was informed that the hotel had overbooked and they didn't have a room for me after all. They had made arrangements to send me, in an Uber, to another hotel a few blocks away. The front desk attendant said this was because walking in the neighborhood was not advisable. Well, that didn't help me very much because I had to walk between the two hotels every morning and evening for the conference. Walking was fine, as was the replacement hotel, but when I choose a hotel, make a reservation, and receive a confirmation number for that reservation I expect the hotel to actually have a room for me, not ship me off to another location. In the end, I no longer trust the Sheraton brand. Furthermore, I handle all travel arrangements for a medium-sized company, and we will never book with Sheraton or Marriott International again.
-
Apr 14, 2025NICE HOTEL
Attended a conference held in the hotel. At the moment, there is so much construction surrounding the hotel, but once they finish, the area should be nice. PROS: Quick check in process, check in team was polite. Yardhouse and Top Golf Suites are attached to the hotel. Located in the middle of downtow, easy walk to other restaurants and stores. The Club Lounge (if you do this option) has a good breakfast and evening snacks selection and is kept clean. Room was clean. CONS: Probably just the second floor of the plaza hotel, but my view from my room was of a wall. Overall, I wouldn't mind staying here especially if you have a conference being hosted by this htoel. Other than surrounding construction and my view, everything else was fine.