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134 reviews
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Nov 17, 2024Viv summit 2024
I stayed at the tower in an ADA room. I strongly believe there should be a ramp for the elderly to have ease and folks with walking impairments. Otherwise the staff were polite and accommodating. (Steven at front desk) I made a rsvp for Bezel and enjoyed it completely, great bilingual bartender from Puerto Rico, WEPA!!!
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Oct 30, 2024Untrustworthy Mgmt; they play games
I'm a lifetime Platinum with Marriott. This Sheraton is one of the worst Marriott's I've ever stayed in. The front desk plays games at check-in they are condescending and rude. They will not upgrade you even when I had Marriott Earned Upgrades to use this year. The run of the house rooms in the weird tower across the street are like dorm rooms. I had to change rooms three times during my 3 night stay. They didn't post my reward points post stay and I had to file a report to get Marriott to post them. I don't recommend this Sheraton the management is not to be trusted. Plenty of other great options in DT Denver.
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Oct 20, 2024
Great Hotel to stay at.
The hotel is beautiful & huge. . Great location. Very clean rooms. Buffet for breakfast was nice. Lots to choose from. Pool was refreshing. Great beds. You are located near the 16th st mall. You are in walking are of the U S. Mint. The Fire Museum it is very interesting.
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Oct 15, 2024Excellent Staff For Busy Hotel
My first impressions were accurate! This hotel is very busy and there is always something going on! It is immediately obvious as to why this hotel is so successful with all of the activities going on.... The Staff! When I first checked in, I met Denise and Kriss from the Philippines. They are both AMAZING ambassadors for Sheraton! We had a lot in common, and it felt like meeting old friends! I was informed of the activities and dining options in the local area, as well as on the hotel grounds. I never felt rushed and they really made me feel like a welcomed guest at the Sheraton. The lobby is large and very spacious. The hotel has 2 buildings and a bridge connecting them on the second floor if you don't want to walk outside to get to one building or the other. There is a gym, bar area, novelty and souvenir store, swimming pool, laundry facility, and much more. The rooms are nice, and the cleaning staff is incredible! With so much activities going on, the entire hotel is immaculate! What makes this so amazing is that you rarely see a housekeeping staff, but they are definitely there doing a fantastic job. The rooms have a small fridge, and you can even get a mini microwave if you need one. For SECURITY, there is a safe in the room, and the doors have a deadbolt and a swing locking barrier. For security to the main building, there are doors that require a room key to open. There is also security on property. I felt very safe at this hotel. Overall, I think that you'll be very happy at this Sheraton. Please say hello to the staff, and enjoy your stay!
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Oct 12, 2024
Excellent stay
Excellent location, was there with a tour group to see Colorado. Excellent facility, rooms very clean, breakfast wonderful. The attention to detail in each room made the stay even better. There was an open air concert 2 blocks from the hotel and it was VERY loud and irritating. Once we checked with the front desk at the hotel on the details of the concert, we were ok. We were told the concert per city regulations would end at 10pm and it did. It would be nice if the hotel could notify us up front of this concert, the building vibrated from the very loud music and no ear plugs or turning up the tv would have helped. Before staying at this location I would check to see if any concerts are scheduled and ask to stay in the main building. There are two building at this facility, they connect underground or via public street.