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1202 reviews
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Jan 21, 2025Great Location and Under Renovation!
First and foremost, we are a fan and loyal member of Marriott Bonvoy; however amidst the interior renovation and exterior construction surrounding this particular Sheraton property in Birmingham it is a suggestion to update the list of amenities available. Over our past couple of stays the amenities available in our rooms have been hit and miss - microwaves, refrigeration unit lacking; ice maker on some floors but not all; room decor and quality have been average and mismatched; cleanliness could be better; is it a recent policy to have housekeeping knock in the morning to offer reminders of the check-out time; funny incident but during our last stay we had an another guest open our door with her key and walk into our room. The staff and customer service have been wonderful and do meet the Marriott Bonvoy standard, in particular the employees working at the Coffee Shop. Special note of appreciation to the young man working the evening shift on Friday, 17 Jan, we’d like to thank him for his restaurant suggestions and advice for things to do in the city over the weekend.
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Dec 10, 2024Not worth the money
Got checked in but had to wait until after 4pm to get in. Room does not have a microwave and mini fridge is in the dresser cabinet. Found bag of trash in the room and towels were dirty (see pics). Beds were not the most comfortable either, glad I was not paying for it. Location and amenities are real nice though
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Nov 05, 2024My time at Bonvoy Properties is coming to a quick end.
Avoid! My review on the Bonvoy site was clear and concise and my reply was from AI. I even had to go out of my way to to claiim my points. As of right now I am still owed for two nights in Ontario and the end of October. This itself seems to be a new trend.
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Oct 22, 2024This hotel is a huge maze. Nothing is close inside the hotel.
The hotel is so huge that it takes a very long time to walk from valet to my room. I am old, I am fat, and I travel with a ton of business gear. I want to easily access my room, not have to think about how to get thru a maze. Try to find the 3rd floor from the main building. The elevators dont have a #3, you need to go to another building and another set of elevators to access the 3rd floor. The bar is very cool atmosphere. The location is close to the stadium and all of the uptown restaurants.
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Oct 14, 2024Incompetent
This hotel is complete garbage! 1. Tv doesn’t work. Sent some smelly curmudgeon to fix the A/C. * Never got it working. 2. No card swipe on the elevator but goes out of their way to refuse DoorDash delivery. 3. Valet lost my car. Took over 90 mins. Missed my first meeting and late for the rest. 4. Asked to speak with a manager…no one on duty (of course). 5. Asked for a call back, never got one. And to top it all off, they don’t ever put out coffee in the morning! Complete incompetence!