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617 reviews
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Feb 21, 2025Close to ski area and family friendly
Good size units, well equipped and comfortable, clean. Close to restaurants, shopping, nice activities.
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Feb 18, 2025They will lure you for free gift cards in exchange of attending presentations
They’ve been very persistent convincing to buy additional points even though you’ve been explaining that I cannot afford it. Very unprofessional people. Instead of me enjoying my vacation I got very stress. They keep me for 2 hrs trying to sell 64,000 points worth $24,000.00 , and won’t even listen my explanation. They will lure you of giving you free gift cards. NOT WORTH IT. Thinks twice before accepting the presentation
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Jan 23, 2025PUSHY SALES PRESENTATION RUINED OUR STAY
***HILTON GRAND VACATION Owner stayed through RCI exchange**** Upon check in, they did not put us in the unit advertised. Instead of the Fairway, we were put in River Village 2. When questioned, the front desk said that these units are more updated. I had to take their word. When I got to the unit, the first thing I noticed was the amount of trash all over the parking lot. Including blue rubber gloves (same gloves used as the housekeeping that walked pass said trash multiple times that day) and 2 white bath towels that were just sitting between cars. I watched a YouTube review of a Fairway unit and it was way nicer than the River Village. The inside unit of River Village was acceptable. After checking in and receiving our unit number, we were then told to go to the Owner’s Desk right next to the check in desk. We still didn’t receive our bracelet keys fobs so we proceeded to the next desk. ARLENE began handing us papers including a map and a brochure for Club Wyndham/RCI. She said “we have you down for a presentation for Monday at 9:00. I said “HOLD UP, I did not sign up for a presentation. We already have a time share through Hilton/RCI that’s who we are here?” She said, “We automatically put you in for a time.” I told her I’m not interested. She said, “Well, I HAVE to out you in for something” plus we need a credit card to put a $40 hold incase you don’t show up. Then my husband handed her his credit card! I was not happy with him. But he was interested in a couple free nights at their Nashville property in return for 90 mins of our time. Plus they offered a $299 exchange fee credit on a future stay. (we have stayed at a RCI in PR and it was fine) We did go to the 90 minute presentation. I started my timer as soon as they started talking. Then I said thank you, now where can I get this $40 returned? I told the sales person, He should be pissed that the front desk gave us to him. It was a waste of everyone’s time. What we were promised after the 90 minute presentation was a free trip to one of their properties and since Nashville was on the list my husband said it would be worth it. But when we got the info for our free trip, we were expected to sit through ANOTHER 2 HOUR presentation. NO way. One of the brochures that lured us in to this nightmare presentation was the info on RCI. These points were never brought up in the presentation (as HGVC we have access to RCI and were interested in learning more about RCI). When I would tell them I wanted to know more about RCI, the sales person would go right back into pitching Wyndham. Also, when I told the sales person that I wasn’t happy that we weren’t put in the Fairway which what was stated in the RCI exchange website. He said “well that’s for the owners. How would you like it if non-owners stayed at owner units and basically messed them up. - So that’s why we looked at trash all week. I took offense that we were not considered “owners” Hilton has an agreement with RCI so I do believe we should have been treated as such. One star because of the PUSHY SALES PRESENTATION. The resort is large so you have to drive. I’ll give the facilities 3 stars. They were nice to have since we had kids with us. I only opened the door to the pool. It was so heavy chlorinated. I never went in the pool or hot tub. Would I go back? Hmm maybe. I would just tell them right off the back, hand me my bracelets, I will NOT do a sales presentation. .
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Jan 17, 2025
Fairway Unit
Our fairway unit was recently renovated. Check in was quick and easy. And our unit was clean. It was a 2 bedroom & 2 bath, which was more than big enough for my husband & myself.
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Dec 22, 2024Comfortable And Spacious Family Accomodation
Lovely resort with comfortable and spacious accommodation. Amenities and activities for all ages and a big heated pool. Close to a selection of lovely restaurants. The pictures on the website are not a true reflection of the accommodation and I believe that some units can do with an upgrade. The showers have good water pressure, which is nice. I would suggest that you bring your own hairdryer. Fireplace in the unit not available to use either, but heating nice and cozy.